I don’t know what to do, but Fiverr should really do something to prevent buyers to be able to get work done for free just by saying “I didn’t like it”, because how can someone tell you otherwise?? how can someome prove that’s wrong?! I think that’s the biggest flaw here. For some buyers, Fiverr is a place where you can get free things. And we shouldn’t undermine it just because “it doesn’t happen to everyone” or because “that’s common everywhere”. Maybe there could be a feature like this: If a buyer wants to cancel the order because they didn’t like it, they would only get 50% refund but ONLY IF they provide an extensive and detailed information about why they didn’t like it and how it wasn’t what the project needed (and promise they won’t use it at all). And a staff member should revise that explanation to decide whether it is acceptable. If it is, they get the 50% back but never 100%. If it’s not acceptable, they don’t get a refund. And they should keep a record of how many times buyers do this, so they can get warnings, or their account deleted or something. Exactly as the sellers. Extra comments for the buyers: they should take the responsibility to carefully check the seller’s gig’s description, samples, and bio. They should know they have to choose someone they believe it’s gong to fulfill their requirements.