zkrana

How it works:

• Log in > Analytics tab
• To the right of the “Overview tab” (which you already know), see the “Repeat business tab”
• Once complete > Choose your subcategory from the dropdown menu  
• See your repeat business score, and how you perform in each of the factors that it is comprised of:
  • Repeat buyers
    • The number of buyers who ordered from you again within the last 90 days.
  • Repeat buyers (%)
    • The percentage of buyers who ordered from you again within the last 90 days. 
  • Earnings from repeat buyers
    • Your earnings from repeat orders (before any added fees/ taxes).
  • Earnings from repeat buyers (%)
    • The percentage of your earnings from repeat buyers from your total earnings.
• Notice the banner at the bottom of the page > See tips and tricks on how to meet (or exceed!) your buyers’ expectations > See more tips
   

How to improve your score:

• Focus on your buyers’ requirements 
  • The more you know about what your buyers want, the better you can meet (or exceed!) their expectations. 
• Keep your buyers updated 
  • Be quick in your responses and share updates with your buyers. Ensure them that you have their best interests in mind. 
• Get early feedback on your work 
  • Get a feel for what your buyers are thinking and be flexible about making changes prior to the order delivery date. 
• Tell buyers what else you have to offer 
  • Buyers often need extra services delivered. If you feel it appropriate, let them know how else you can add value to an ongoing order. 
• Reward your valued buyers with coupons 
  • Everyone loves a good deal! Encourage buyers to order from you again using exclusive coupons for your Gig/s.