idesign_4u

as mentioned above, 1 member of support said we are looking in this and will get back on this ticket, but this another member after few hours closed the ticket without any reply. 1 person says 1 thing, another does something else, they are confused their self and made this into a joke.

you are not understanding, why would i open a new ticket if they keep it open and respond back. It said clearly that they will contact me back on same ticket but some other member which is really annoying closed the ticket. Thats why i open it

still this doesnt give them any reason to close ticket and ignore the messages. They have the time to read the msg and then close it but cant reply back. 1 of the member got back to me, he said they are investigating this issue and will get back to me in this ticket but this joke DREW closed that ticket for no reason. It stated clearly they will get back to me but he doesnt understand that, thats why i opened new ticket as i was expecting a response but he keeps closing them.

thats very rude of them, they dont have few seconds to reply back to the query instead close it. CS were really good 2 years ago, now they have turned this into a joke. It was only 1 ticket at the start, i waited 3 days for their reply when i opened the ticket, instead of replying they close it. This is not acceptable.

A single ticket is enough… there’s no need to open multiple tickets . They might consider that as being spam yes i know single is fine but what can you do if they close single ticket without any reply or decision?

You are not understanding this, they asked me to give proof which i did, then straight away they closed the ticket without any response, how rude is that? then i opened again asking why did you close it when all proof is there in front of you, closed it again. This happened countless of time. I had no option other than opening a new ticket as previous one is closed and no where to add a response. I have been polite and professional but they dont give a crap. They are responsible for it if they cancel the order without any reason and then on top keep closing tickets.

Hello, i want to find out if there is anyway of reporting certain member of Customer Support? its been 11 days i have been trying to contact them but they dont give a crap. Keep closing tickets, see attached screenshot. This is beyond a joke now, this person called Drew shift manager keep closing the the tickets without any reply, they have cancelled 1 order without any reason, i gave all proof that everything was delivered 100% as shown on order page but keep ignoring. WORST CS1202×556 24.5 KB

You are not the only one!! i have faced same issue from past 2 years now, before that CS was really nice. Now they dont give a crap, they will keep sending you same copy paste messages. If you query is about A and B, their replies are about Y and Z, completely irrelevant, after flipping at them they reply back properly. I have got about 20 30 tickets opened, they dont bother replying for months. CS are the worst at the moment, i dont know what they get paid for!!