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bethanyvo

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Everything posted by bethanyvo

  1. bethanyvo
    I think there are likely other, better methods that I hope to learn from on this thread- but in the past, I have separated my audio from my video- shrunk the video quality to accommodate my audio file- and re rendered with the lower quality video and higher quality audio and it wasn’t AS bad.
  2. bethanyvo
    That would be easier 😊
  3. bethanyvo
    This would definitely be a happy medium- I really like your 3 box idea with the sliding scale on the existing delivery pop up- and get rid of the spammy messages. …And the order could still auto complete- maybe a pop up to rate your last order before moving on like Instacart does. I totally understand Fiverrs need for the feedback. e-commerce can be a little like the Wild West and as an online shopper myself, I appreciate a platform trying to be sure that the experiences I have are the best possible- and the only way of having a buyers experience the best possible is to know what an overall sellers buyer satisfaction is. So if I need to click some opinion buttons before moving on- it only benefits me as a shopper- so I personally am not bothered by it. It’s a bit of a circle- but one that benefits both buyers and sellers.
  4. bethanyvo
    Genius 😊
  5. bethanyvo
    This is a great idea and possibly easy for Fiverr to implement 😊
  6. bethanyvo
    That’s no fun that that happened to you- and there are some not very nice buyers out there…which is also why having more private reviews from ALL of your buyers would balance out these one offs and give an accurate representation of your ALL buyers experiences. An eye roll from a buyer as they click a few boxes- and the other possible occasional buyer who says “forget you” because of a few boxes that need to be ticked- would be far outweighed by the huge increase in overall revenue from sellers not being afraid to charge the correct prices ‘in order’ because they know that while “this” buyer may be mad that they had to pay an additional amount for the next revision (or whatever the ‘in order’ up charge may be) the other happy buyers they had that week will more than make up for it.
  7. bethanyvo
    No- I don’t think that. People are generally understanding of e-commerce ways of working- which includes ticking boxes before moving on to the next page. And I also do not feel they would associate the questions with that specific seller asking the questions- but just as the process of doing business on online. Fiverr already has a pop up in place that asks questions about their experience- so it would be simple to have it compulsory. I’d love to hear any suggestions or thoughts on alternative ways to make the private feedback better😊
  8. bethanyvo
    I hear what you’re saying- but it’s not an apples to apples comparison. Fiverr is not a brick and mortar and people would not be standing there writing with a pencil at a counter. And with e-commerce, ticking boxes about how you found us, how was your experience, etc. before you can get to the next page is normal. Currently, the buyer satisfaction rate is not an accurate representation of a sellers performance and it is really hurting some otherwise fantastic sellers. Since Fiverr will not get rid of the private feedback metric- having all buyers rate their experience is the only logical solution.
  9. bethanyvo
    This is a great suggestion! Also- we can remind buyers that we may be able to help them with their other projects. For instance, since I sell voice overs- if I sell a phone greeting to a business - I definitely tell them that I’d love to help them with any new explainers they were thinking about for their website, VSL’s, Ads, etc and vice versa. Sometimes they aren’t even thinking about creating other things and now all of the sudden they think…yes!
  10. bethanyvo
    Meh- it would be across the board, customary, and no big deal. Instacart (a huge grocery store shopping app in the US) uses a similar tactic. They make you speedily rate your prior order before starting a new one.
  11. bethanyvo
    A buyer would definitely get what they paid for- right after they quickly tell Fiverr what they think of the experience😊 There needs to be SOME kind of change to the private feedback collection results- as it stands, it isn’t a fair representation of a sellers overall performance. There may be other ways to collect from each and every buyer that I’m not thinking of-
  12. bethanyvo
    Possibly- but it seems pretty basic e-commerce stuff to need to tick a few boxes to be able to download the product.
  13. bethanyvo
    Buyer feedback is the most important metric Fiverr can collect. And of course, public reviews can be manipulated or may not be reflective of a buyers true feelings, so Fiverr is correctly trying to gather private feedback about the buyers experience. However, the implementation of this feedback request from Fiverr is flawed and ONE bad private review for a seller who has few to zero positive private reviews can be devastating to their rank and business. Generally, a happy buyer does not bother with any emails requesting feedback that they aren’t required to be bothered with- and an unhappy buyer will want to shout from the rooftops- so the current feedback that is being collected is not an accurate representation of the sellers overall buyer satisfaction rate. This flawed feedback collection approach hurts Fiverr’s revenue also. Sellers are now afraid to politely insist on correct pricing for in order upgrades for fear of private feedback retribution - and are hesitant to take on “new to Fiverr buyers”- as their opinion is weighted more heavily. All this would be solved by making each and every buyer click no more than 3-5 simple questions that are the most important to Fiverr before they can download their product. Easy. This way- Fiverr gets the extremely valuable information they need- but a sellers buyer feedback score is a total and complete representation of a sellers buyer satisfaction performance.
  14. bethanyvo
    Yes- and Fiverr also needs to change the definition in the extras menu. Currently, the ? Pop up states that you need them for “non paid promotions” which is incorrect. They are needed for all business use and non paid promotions.
  15. bethanyvo
    I’m well😊 Hope you are great too! I have not opened a ticket- I did send it via the “share feedback” button within the app a month or two ago though. It may be a complicated technical issue. There are several other issues with messages not being recognized as read within the app and the desktop that have been happening for the last few weeks with many sellers as well so it may be difficult to fix.
  16. bethanyvo
    This one drives me nuts 😊 The phone app does not seem to recognize when the order requirements have been viewed. If I’m away from my desktop and I get an order, I’ll look at my phone, check the requirements, respond to the buyer. All is well…but hours later I get a reminder to please check the requirements. (Side question- Does this reminder count against us?) I've found a work around by going into my phone email and checking the requirements from there again and I don’t get the message. But it would be great not need to do the double step.
  17. bethanyvo
    Nice to meet you! 🙂 I live in western NY and there is either snow on the ground or it's cold for most of the year. But May-August it's sunny beautiful 70-80 degree weather and my family loves to take advantage of it with outdoor activities when we can 🙂 So I'm curious- how do you do this? Pricing, availability button?
  18. bethanyvo
    Hi David 👋 Good to see you in here! 🙂 I’m Bethany- another voice over artist and have been on Fiverr for 2 years and a TRS for 1. I like that Fiverr did this! I periodically binge read the regular forum for any new info and insights but haven’t chimed in much- I’m looking forward to seeing what brews in here and learning and growing as much as possible! Cheers! Bethany
  19. bethanyvo
    Thank you for creating this! I’m excited to see what gets posted!😊
  20. bethanyvo
    @mjensen415 Definitely interested!
  21. bethanyvo
    What about if you get a sketchy/unresponsive buyer and you look at their one seller review (which was vague) and wonder how that seller dealt with them? I had one come up a while back. I plowed through and made it to the end but it would have been encouraging if I could confirm with the prior seller that buyer was legitimate-only just difficult. But that would probably lead to an abuse of that too I suppose. Would have been nice though:)
  22. bethanyvo
    Nice! Well it looked great and was very clear!
  23. bethanyvo
    I’m in the test bunch for the new gallery tags. The webinar on it was interesting- it seems they are giving us the option of condensing our gigs by tagging our variations. Kind of how search works on Amazon. The example they gave was on an illustration gig. They showed one illustration gig with up to 3 variations (animal/human/etc) with separate tags for each variation. Then, when buyer is searching for “animal illustration” the gig image that is tagged with that will show for the buyer as the main image. And the different gig image tagged with “human illustration” will show to a different buyer— but all from the same gig. It’s kinda exciting! 😊
  24. bethanyvo
    @mjensen415 I’m very interested in Seller Plus! I know it filled fast so I would love to be invited if there are any future openings!
  25. bethanyvo
    I am a new seller…
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