Hello,
My story is kind of long but please read and give me some advice.
So I got an order a day ago, at 3 in morning somehow I woke up to find a buyer had placed an order, just after 3minutes I replied to him. And for me when some one places an order, I always thank them first before even looking thoroughly on the project. After thanking him I looked through his project and we agreed on how he wanted it, by me giving him an example of how I would handle it.
And then he praised me, and said "Oh wow, I have chosen the right professional", Remember it was 3am in the morning, after like agreeing on how to handle the project, i told him that I will get to it when morning comes. I went back to sleep. So my policy is when am half way the project I always let the buyer know, how far I have come, or if there are any challenges. I did so in the middle of the day, but his last seen was the time we finished talking, my time zone 3am, so he didn't reply back.
My other policy is that I deliver a project like 5hours before the delivery time, this is the first project I have delivered late only 3hours before the delivery time. And for me that is late. So I went to sleep, somehow I woke up again in the night and I found that he had accepted my delivery and left a rating of 4.7 overall because the communication was bad he gave me a rating of 4, like am asking myself why? When he wasn't online for like 23hrs, so how was I supposed to communicate with him?
He left a review message as "This experience was seamless. I'll be back with another project soon!". He liked what I delivered but why a 4 rating on communication, so I need some advice on this, Should I accept another project from such a mean buyer in future? Because I communicate perfect, deliver before time and do exactly what am supposed to do on a project so that I keep my rating up. What should I do?