[How Success Rate is calculated in New Level System]

Fiverr isn't going to tell you how they make their secret sauce and nobody here knows for sure. Sorry.

[Why Is Fiverr Losing Buyers?]

Yesterday I had a "buyer" message me, ask a bunch of questions and then ask if I would do the work for free because he is a "poor student" (this was relating to his website selling luxury interior design products btw!)

[My webcam!!!]

If you have an Android phone there are apps that allow you to use the built in camera as a webcam - you just need a way to hold it up during calls (a cheap tripod will do!). 

[Note to Buyers: AI Content Detectors are Not Accurate]

Just as an idea, writers if you use a tool like Google Docs for your writing, you should be able to show the document history to the client that shows it was written over a period of time. AI text wouldn’t have that because it would be copy and pasted.

[Not sure if Buyer is legit]

90% of first messages I get look like this. I think a lot of buyers just fire out the bare minimum quick message to see who responds fastest.

[Please fix this app bug!]

From time to time I will open the app and see this. Each and every time it gives me a heart attack!

It goes away if I quit and re-open the app (this is on an iPhone 15 Pro Max, latest app version and latest OS).

Thanks

Andy

[Being Ignored by customer support]

Unfortunatly services like Fiverr are engaged in a constant war of attrition with scammers and when we, the innocenet users get blocked or banned we are the collatoral damage that happens in this fight.

Big companies do not provide reasoning for blocking because it allows potential scammers an opportunity to find ways around their protection algorithms. Imagine if they said "we ban people from this IP address block automatically due to historically large amounts of spam coming from here" then spammers would stop using that IP block and move on to another. Same with email providers, countries of origin etc.

 

[Using portfolio in my niche]

In my niche I provide conversion optimisation reports. Because they are written reports, they don't really fit into the "portfolio" functionality and I'm wondering if I could find a way to use it to my advantage. I was thinking perhaps that I could highlight some key reviews and positive results along with the customers brand name rather than just dumping in a relatively boring text document. Would that be acceptable within the T&C's?

[What is the reason For Down in gig impressions ?]

could be all sorts of things. Could be seasonal (it's easter weekend in most of the northern hemisphere). Could be that a better seller has popped up in your category (or someone has improved their gig images). Could be that you got a negative private review and your position has been dropped.

[Fiverr needs to do better (my personal ramblings)]

I feel your pain, at the start of March I had a run of nightmare customers who just made my life hell. I wrapped up all my active orders and put myself on vacation mode for three weeks to get away from it all. I'm lucky that Fiverr is just a nice to have side-hustle for me that helps put some money in my pocket to fund my hobbies so I can always just take a break (I took a 12 month break last year!).

I think the issue is that no matter what Fiverr does, this relationship will always have a negative power imbalance because we as sellers are beholdent to the platform and the buyers for our income. It's not like we can just go on strike and refuse to work because there are millions of people willing to take it up in our place.

[How to stay active in fiverr all the time]

You don't need to. It won't benefit you in the slightest.

What you DO need to do is respond quickly when clients contact you. To do that,  install the mobile app and make sure you have notifications turned on.

[Fix the outdated revisions feature.]

Also don't allow buyers to request revisions on projects that don't include revisions! 

For my service I offer a sort of "consulting" service. I deliver, you get the consulting, there is no revising my consultation. I frequently get people using revisions to ask follow up questions (which I'm fine with), instead of just using the chat which is super frustrating because in order to "deliver the revision" I have to type up my response in a doc, export it as a PDF and upload it to Fiverr which is a ridiculous waste of my time and energy.

[Official feedback thread re: the new leveling system]

56 minutes ago, frank_d said:

I have noticed a spike in inquiries but really poor leads, at least for my profile.

I feel you on this one! I have been flooded with the weirdest enquiries this week... quite a few not relating to my gig (for example, people asking me to join their mentoring project or give seminars relating to my topic). I've also had 6 different enquiries *specifically* relating to "female entrepreneur networks" of which only one actually ordered my gig. Lots more people asking for spec work or free samples too. Oh and a quite a few enquiries where they have clearly just copied and pasted the same thing to a bunch of sellers (how did I know? They addressed me by the WRONG NAME!)

I have a feeling it might be relating to how Fiverr is running their advertising. Around Christmas time I had a flood of orders from The Netherlands and early this year I had a bunch of enquiries in Spanish! (not just for people in Spain but actually sent in Spanish) which is weird considering I don't have it listed as one of my languages!

[How to deal with this tricky customer?]

Hey folks, I need some advice on how to handle a tricky customer.

I recently completed an audit for a customer in the same way I have done hundreds of other audits for which my customers have been happy. This person however was not and decided after I had completed the order that they didn't want my audit in the format that I do it and that I should do it in the way they have had it from a different supplier in the past. Of course, they submitted it as a revision request (I don't offer revisions!). I naturally replied and explained that wasn't going to happen but since then they have stonewalled me and haven't responded to my messages.

How do I close the revision? I have nothing new to submit to them. Submitting the same thing would be a TOS violation so I don't want to do that either.

Naturally, cancelling the order is an option, but I don't see why I should do that since I have done the work and I don't want to take a ding on my perfect stats. I could follow up with CS but having done this in the past they will just tell me to "try and resolve this with the customer".

What would you do?

[If I change my Gig Price, Does it affect my rank?]

I wanted to chime in on this because most of the answers are pretty vague "yes" or "no" but I think the reality is probably more nuanced.

Increasing your prices won't impact your rank initially, however it might impact your conversion rate (if you price yourself out of the budget of potential customers). As someone who works in tech (and has spent time working on a search engine for a large tech company) I can make an educated guess that Fiverr will rank results that get more clicks and more conversions higher because they have a more positive impact on *Fiverrs* own success metrics.

So the more nuanced answer is "no... but yes (maybe)" 

[Listen to your sellers...you're missing the mark]

I think I understand what they are trying to do... buyers get confused and can't pick between sellers when *everyone* has perfect five stars across the board. They're trying to create a broader distribution of scores that truely represents the variety of quality that is available. The way Fiverr has implimented it isn't perfect and will take some tweaking (and adjustment from our side) before it works out properly, but the old system where everyone had five stars was deeply flawed as well.

[What would you do with $1000 in Fiverr Bucks?]

8 hours ago, Kesha said:

Imagine you've got an extra $1000 in Fiverr credit. What service(s) would you splurge on?

I think I would go and hire some brand new sellers in the graphic design parts of the business to design me some awesome new typography posters for my home office.

[Platform-wide rating drops: thoughts?]

Don't expect to see it. It's nothing to do with your browser, they are likely a/b testing this, showing it to a small sub-set of random customers or even only in certain categories.

[Update: Changes to the Value For Money question]

16 hours ago, emmaki said:

How much longer is this list going to get? And why is Recommend to a Friend back? I thought it was getting dumped in the shiny new update? That might have just been a rumor, though.

It really needs to be nuked. This question is basically the equivilent of an Net Promoter Score, which is pretty much regarded as garbage by anyone who knows anything about data science.

[Update: Changes to the Value For Money question]

15 hours ago, talogmd said:

I think this proves that Fiverr doesn't have a UX writing team, or completely ignores their input. It's about as vague and confusing as it gets. I'm actually impressed they managed to make the initial version worse 😂

I know for a fact they definitely do (one of my ex-colleagues works there). I'm thinking they are just trying some experiments to see what works. In the industry we call that "being data driven", when the reality its more like throwing spaghetti at the wall and seeing what sticks.

[Update: Changes to the Value For Money question]

1 hour ago, Kesha said:

Your scores will now take into account ratings from the last 2 years, offering a more up-to-date view of your performance and service.

Can you please explain how having two years of ratings is “more up to date”? Before was it “all time”? Two years still seems like a very long period that could potentially punish long serving freelancers compared to newbies. I almost feel like each statistic should have a long-term and short-term version so clients can see if our service has improved or degraded over time.

[Annoying App notifications]

Hey folks,

I've noticed a weird bug with the Fiverr app in recent weeks and thought it would be good to share. I initially thought this bug was due to me using an old phone but it still happens on a brand new iPhone 15 Pro Max so time to report!

When I get a message from my customers I always get two notifications one for the messages and then one in my "profile" tab. This is annoying in itself, however when I reply to my message and close the app, the notification remains until I open the app again and THEN it disapears. It's super weird and frustrating. Hope you can fix.

(I'll try and get a video or something the next time it happens!)

[account flagged]

Fiverr often won't give you a detailed explanation as to why you have been banned as it allows scammers to work out ways around the block. I think the new level flag system is slightly different to the old account warnings system which is why you are seeing some inconsistency here.

By any chance when you were teaching other people to create Fiverr accounts were you and they all on the same network? (wifi etc). If so, theres a good chance you have been flagged for creating multiple accounts which is a breach of the Fiverr T&C's

[Increase in international orders?]

Does anyone know if Fiverr has cranked up it's international advertising recently or something? This past couple of months I've had a large influx in messages coming to me in non-english languages (French, Spanish, German), even though I have my language listed as English.

[How to redesign wordpress website if I have no access to add new plugins]

Errm... you call yourself an experienced WordPress developer. You should already know the answer to this.