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mehedipro

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Posts posted by mehedipro

  1. On 1/10/2024 at 11:54 PM, tom_sabban said:

    Hi @bitwiseauto,

    I'm the Product Manager of Promoted Gigs at Fiverr's headquarters. 

    Regarding your question:

    We have several measures in place to protect sellers, in line with industry standards. For example, sellers are less likely to see ads from their direct competitors in the marketplace. In addition, our smart algorithm sets the bid on your behalf while taking into consideration how likely is the user to place an order. Furthermore, as mentioned in our Help Center article, if a potential buyer clicks on your ad multiple times, it will only be counted as one click, while there is a limit to the number of chargeable clicks a user can generate.

    Regards,

    Tom
     

    Love this❤️

    • Like 9
  2. On 1/14/2024 at 8:13 PM, smartdezigns said:

    Hi too

    If you have completed the requirements to become a TRS then it does not mean that you will become a TRS on the coming evaluation day. TRS is actually hand-picked by Fiverr Team and it can take months/years so I will encourage you to not focus on it. Because there are a lot of things to be considered in order to become a TRS (i.e. hidden metrics such as BSR which we have no idea about it - only Success Managers can guide you about it if you have joined a Premium Seller Plus program). 

    Keep delivering quality work and one day, you will be a TRS if you meet all the hidden criteria to become a TRS. Good Luck!

    Thank you so very much for your answer.

    • Like 11
  3. Last 3 orders I got the notification "You received a "Fiverr's Choice" order. But I can not see anywhere with that badge "Fiverr Choice". What is that exactly?

    গত ৩টি অর্ডারে আমি নোটিফিকেশন পেয়েছি "আপনি একটি "ফাইভার চয়েস" অর্ডার পেয়েছেন। কিন্তু আমি সেই ব্যাজটি "ফাইভার চয়েস" সহ কোথাও দেখতে পাচ্ছি না। এটা আসলে কী?

    fiverr's choice.png

    • Like 4
  4. On 8/21/2023 at 9:52 PM, akhifashrafk said:

    Hello,

    After my last order was completed before 16 days, I received $170 . However, after deducting the commission from Fiverr, the remaining amount has not yet appeared in my balance

    Yesterday, I noticed that the pending clearance amount was $134. However, upon checking today, both the pending clearance and my balance show as zero.

    I have reviewed all the transaction details, but there is no information regarding this missing money.

    Furthermore, my balance has been overdrawn by only $1 since last month. Could this be the reason for the current situation?

    Could you please provide an explanation for the whereabouts of my money? I cannot find any transaction details related to it in my Earning history. Why is this happening?

    Is there any due for promoting gig or seller plug?

    • Like 8
  5. 15 hours ago, sripra9007 said:

    Connecting on a Fiverr Zoom call, and explaining the process of how to accept delivery & provide feedback is all fine, unless you ask/hint him/her to provide you a specific rating or a specific feedback. As you might know already, all the Fiverr Zoom calls are recorded.

    yes, Thank you.

     

    • Like 6
  6. 42 minutes ago, azizulhakimfree said:

    Fiverr skill test?

    Hey! You must attend those tests. Because it helps to prove your transparency. Fiverr can promote your gig also if you are eligible. So try to do the test sincerely. All the best👍

    • Like 1
  7. On 8/7/2023 at 8:40 AM, vickieito said:

    Hi @mehedipro, if you signed up for Seller Plus, go visit your program page to see what benefits you have and start taking advantage of the new tools and features that are available to Seller Plus members. Use these tools to optimize and update your gigs.

    One of the first things I did was take advantage of the CreativeLive courses. You get access to all 2,000 courses for a full month (for FREE), so I took about $1,000 worth of courses during that time (mostly about how to use Adobe products). Not too many people seem to take advantage of these courses, but it's a great deal.

    I also enjoy learning from the Seller Plus forum:

    https://community.fiverr.com/forums/forum/126-seller-plus-premium-member-lounge/

    And if you have a Success Manager, schedule your first meeting!

    No - eligible sellers will be invited to join the program and a lot is based on your seller performance.

    I lost my eligibility for Seller Plus for a month when I dropped from Level 2 to Level 1 temporarily - a hacker shut down my account which caused all my orders in queue to cancel and my seller level dropped until CS fixed it for me. Even though my level was restored, I lost eligibility for that month.  I was reinvited to join the program the following month.

    Thank you so very much for your information. Would you please clear me about the coupon? I used 1 coupon already. So I have 4 remaining. But when I back my other one? Is this monthly?  

    • Like 11
  8. On 6/21/2023 at 11:02 PM, Shiran.M said:

    Dear sellers,

    We would like to follow up on the previous post discussing the upcoming change.
    First, we sincerely appreciate your feedback and value the insights you have shared with us. Your concerns have been heard, and we want you to know that we are committed to addressing them in a thoughtful manner. As a result, we have decided to take more time to work on improvements before the implementation of the canceled orders reviews option. This will allow us to make the necessary adjustments to align better with your needs.

    We understand that sellers can sometimes face challenges during the order process with buyers. Our aim is to create conditions that promote fairness and ensure that your experiences on our platform are positive.

    While we continue to work on these improvements, it's important to emphasize that the reliability of our review system is crucial for the overall success of our platform and our sellers. The goal of enabling reviews on canceled orders is to reflect buyers’ experiences more accurately and increase transparency. We aim to ensure that sellers who provide the best service can really stand out and succeed on Fiverr.

    We are actively working on additional enhancements before the launch of this option, and will keep you informed in the upcoming weeks with all the necessary details. We appreciate your patience and encourage you to stay tuned for further updates.

    Thank you for being an integral part of the Fiverr community.

    The Fiverr team

    Thank you for the decision. I think you must take time to adjust this feature. If buyer gives us negative review or some bad that we do not expect, then our profile will be in a great stack. So  That is the good decision you took. Thak you agian:)

    • Like 23
  9. On 6/14/2023 at 7:40 PM, Shiran.M said:


    In order to create a more accurate review system and to increase transparency and trust on our platform, starting next week, buyers who cancel an order will also be able to leave a review and share their experiences. 

    This applies to cancellations of orders in which a delivery was received and/or orders that involve lateness or unresponsiveness. Of course, this option won’t be available for orders made by mistake.

    Following this change, we will decrease the rating score threshold for all levels from 4.7 to 4.2 in order to help sellers maintain their rating levels.

    We encourage our sellers community to use this feedback as an opportunity to improve your services and address any issues that may have led to cancellations. As always, you will be able to add a public response to the review on your Gig page.

    We believe that this update will yield long-term benefits for both buyers and sellers, especially those who provide quality user experiences.

    Click here to learn more about this upcoming change.
    The Fiverr team

    ****In case you missed it, here is some clarification we posted in a reply on page 8****

    We understand that cancellations can be frustrating and sometimes feel unfair. However, sometimes service quality does not meet buyer expectations set by high rankings that don’t reflect quality properly. This change is intended to foster transparency and trust on our platform through a more accurate reviewing system, recognize and reward sellers who provide exceptional service, and improve the buyer and seller experience in the long term.

    Here are some things to keep in mind: 

    • Reviews for canceled orders will only be enabled in cases of late deliveries (24 hours or more) or lack of response to buyer inquiries (for 24 hours or more). Buyers will also be able to review canceled orders that include deliveries, but safeguards have been put in place to prevent abuse or misuse of this feature. Sellers, first-time buyers, buyers who didn’t understand the service and placed an order by mistake—are not eligible to leave reviews on canceled orders.
    • Cancellations can cause inconvenience to both buyers and sellers, and the time and effort you put in your deliveries are important to us. We encourage you to keep up communication, make sure expectations are aligned, and address any possible misunderstandings at the start of an order. In case you still think you can’t meet buyer expectations, you can cancel the order prior to delivery without prompting a buyer review. If you think a buyer-initiated cancellation is unwarranted (like when buyers ask for unlimited revisions), you can reject the cancellation, as long as you’ve delivered based on requirements that were set. 
    • Sellers can always leave a response to reviews, both for completed and canceled orders. 
    • Please remember, not all canceled orders will result in a review as not all buyers choose to leave feedback.
    • We lowered the rating score threshold from 4.7 to 4.2 to help sellers better maintain their levels.

     

    Now, let's address some specific questions you posted:
    1. If a canceled order is over 14 days old, the buyer won't be able to leave a review on the order?  
    That’s right, reviews for canceled orders must be posted within 14 days. After this time, there will no longer be an option to leave a review.


    2. First-time buyers can't review a canceled order at all or are they just excluded from the rule?
    First-time buyers, which means buyers who purchase on Fiver for the first time, will not have the option to leave a review for a canceled order. 

    3. Is it a manual process or does the system determine what's eligible for a review or not? 
    It is not manual. Buyers can leave reviews for canceled orders in cases of lateness, unresponsiveness (even if a delivery was provided). This doesn’t include orders placed by mistake or by first-time buyers. Sellers who are buyers are not eligible to leave reviews.

    4. Is there any indication in the ratings that they are from canceled orders?
    Yes, reviews for canceled orders will be marked with a relevant tag.

    5. What is considered an unsatisfactory delivery?
    Unsatisfactory deliveries vary, so it really depends on the specific case. Our customer support team is here to help if you have questions about deliveries.

    6. Can a random seller try to abuse this system to give you a bad review?
    No. We will block these reviews, and we’ll treat such bad behavior on our platform with the appropriate means.

    7. What does ‘unresponsiveness’ mean? 
    A seller who fails to respond for 24 hours (or even longer for orders with a very long delivery time) is deemed “unresponsive” and may be subject to reviews on canceled orders. 


    We are collecting all of your feedback and will do our best to address concerns so we can improve your experience on Fiverr.

    Can I request a review of my past canceled order?

    • Like 10
    • Confused 1
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