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andrea_tortone

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Everything posted by andrea_tortone

  1. I see a lot has happened for a single purchase. There's many things I don't uderstand much, both his behaviors and your reactions to them. Of course we can't sit here and re-examine every single chat message to judge so I'm going straight to the point. Review the customer in the most honest and objective way you can. Did he ignore the messages? was he rude? was he incorrectly insisting on having discounts? Did he respect his project brief or he wanted more without paying? IF this is the case, they seem like things to point out in a review. Then of course, evaluate yourself according to your client's tone/ beahvior: Many simply ask for extras and avoid to ask for the cost, others spend many days declining your extra offer and still demanding for it. For the rest I must say that: -if he didn't read your gig description and pricing, that's his mistake, but no one gives bad review because of the price. Many people gives negative reviews only when the quality doesn't justify the cost... but he said multiple times that he liked the project. - You blocked him, it didn't seem like a reasonable reason to do it. The fact that he wanted to make other purchases makes me think that he was interested in your way of working and was also very satisfied! Did something happen that you didn't put in your summary? I would un-block it (if there's an option).
  2. hi I work as an illustrator in the product design sector, I also deliver sketches and drafts to my client so that he can view them before delivery. Essentially I work by providing constant updates (1-2 throughout the service) and at the end I deliver the final file within the deadlines. Generally sellers suggest to deliver the file and wait for a revision but for me this is the most efficent and fast way to finish a job. I'm sure you prefer to update your clients on developments so they get feedback before finalizing your design, what you do is totally correct for the gig you offer, but is not the way things are done on fiverr. So here are some tips: - let your buyer know in advance that you will send him a draft halfway through the work. Write it in the description of the service, or in your FaQ. Especially when you chat with the customer let them know that you will send them a draft in X days or after X working hours. - Set the job completion time so that you have time for any post-update changes. If you offer a 1 day service it is very difficult to show the customer the draft, wait for an answer and complete the illustration ... take 2-3 days for your gig package. - not all customers are interested in being updated on the development of your designs, many prefer to purchase your package and wait for delivery. is this a problem for your service? NO, you can offer them a revision or two so they can see your finished work and tell you what to change.
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