Hello @Kesha
My name is Chandani, and I have been an active seller on Fiverr for more than two years. I appreciate the recent updates to the seller level metric system, which provide a more holistic evaluation of sellers' performance. Nevertheless, I would appreciate the opportunity to provide my feedback.
Firstly, I would like to address the grace period offered to current sellers to improve their scores and maintain their seller levels. While I understand the need for a grace period, I believe that one month is insufficient, especially for sellers who have been dedicated to the platform for an extended period. I suggest extending the grace period to provide sellers with a fair opportunity to improve their scores.
Secondly, I would like to discuss the "value for money" criteria used in the rating system. As a seller, I understand the importance of this metric, but I also believe that it is a subjective measure that can vary greatly from person to person. I suggest considering alternative criteria that are more measurable and objective.
Additionally, I would like to share a recent experience with a buyer who rated me with only 3 stars for "value for money" despite expressing a desire to collaborate with me in the future. This indicates that the buyer was content with both the quality of my work and the pricing, leading them to choose future collaborations. However, the lower rating in this category affects my overall rating. This experience highlights the subjective nature of the "value for money" metric and suggests that an alternative option may be more suitable.
I believe that these suggestions will help create a more equitable and effective seller level metric system, benefiting both sellers and buyers alike. Thank you for considering my feedback, and I look forward to seeing further improvements to the platform.
Best regards,
Chandani