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strategist_ceo

Seller Plus Member
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Everything posted by strategist_ceo

  1. I think you missed my point. I was asking if the Payee ID 570689053 for the Payoneer transaction had been changed before the transaction took place. relink (1st time) *My point is whether this happened before the transaction without you knowing, possibly meaning you got hacked. relink (2nd time) *You believe that you relink it after the transaction.
  2. I remember reading about a seller on Fiverr who provided credit repair services and threatened to ruin a buyer's credit score. By adhering to consumer protection regulations and the Credit Repair Organizations Act (CROA), Fiverr is only following what is legally required of them. Unfortunately (for you), because the credit repair industry in the U.S. is closely regulated, Fiverr is rightfully taking these actions.
  3. Your account will become inactive, and Fiverr may choose to delete it after a certain period of time.
  4. I have noticed that whenever I am away from the keyboard (AFK) for a certain period of time, I am automatically assigned an "away" status. (today)
  5. Have you confirmed that the 'relinking' only took place after you identified a problem with both Fiverr and Payoneer? I want to bring to your attention that there's a significant 'hacking' problem globally, known as 'SIM swap'. This issue is quite prevalent in Nigeria as well, which might be related to your case. The resolution starts by understanding what exactly happened. Only when the issue is identified, can you begin to find a solution with Payoneer or Fiverr. It's not that you haven't tried, but without knowing the exact security problem, it would be difficult to hold either Fiverr or Payoneer accountable. Indeed, interacting with Fiverr's customer service can be challenging - it requires a lot of patience to explain your situation to them. However, they are not unreasonable and, with some persistence, this issue should be resolvable. It's important to remember that if you experience hacking, it's not necessarily the fault of Fiverr or Payoneer. While it is undoubtedly an unfortunate situation, the responsibility does not always lie with these platforms. In my experience, Fiverr can be quite understanding and may give refunds in some situations. A few months back, when I faced an unreasonable cancellation, they issued me a refund. So, there's a chance they might do the same for you if you indeed find the security problem that happened.
  6. Given the circumstances, I believe there are a few plausible scenarios that could explain the discrepancy between the successful payment transfer from Fiverr to Payoneer and the absence of these funds in your account. It's unlikely the issue lies with Fiverr itself, considering transactions operate through API programming. User Verification: Without making assumptions, it's important to confirm that the exact individual managing this seller's account initiated the transfer. (Are you the same seller who made the successful and unsuccessful transfer?) Account Linking Check: I recommend you to initiate an examination with Fiverr to determine if your Payoneer account experienced any sequences of being "unlinked" and then "relinked" within the timeline between the first successful transaction and the subsequent unsuccessful one. Potential Hacking: Regrettably, hacking is all too familiar in today's digital age. A friend on Fiverr encountered a similar case, where the payment was withdrawn to an unrelated third party – a situation that took a long time to rectify. To ensure the security of your account, I recommend starting with Fiverr to verify any irregularities with account-linking activities before August 14. This could help confirm if unauthorized access or hacking could be behind this particular incident.
  7. Is it truly ignorant to search the forum's history for the same topic or information before posting? It seems like a sensible approach to gather existing information and avoid redundancy.
  8. I have submitted a query to obtain clarification on the matter. Once I receive a response, I will provide an update.
  9. I'm shy. It is challenging to engage productively with individuals who resort to name-calling during a conversation (for civil discourse), a debate (for intellectual exchanges), or an argument (for those who lack substantive points).
  10. As a buyer: I initiated seven cancellations, including two orders that were delivered but of notably poor quality. One of them delivered this logo: Canceling this order was a straightforward process, and while it might be said that the seller "works for free" and cannot control whether or not I "don't use the delivery that I didn't like?," it should be acknowledged that some cancellations occur due to the sellers' own limitations in providing specific services. On one occasion, I needed to cancel an order due to the poor quality of writing. The supposed "native English speaker" had produced unusable content. When I contacted the customer service team to address the issue, they did not make the cancellation process simple. Instead, they requested that I submit a report and provide evidence to justify why the work was unacceptable. It is worth noting that the cancellation process can sometimes be challenging. You have the option to report abusive buyers to customer service. I personally experienced two buyers having their accounts suspended following my submission of a ticket. As a seller: Following a wrongful cancellation, I submitted a ticket to customer service and subsequently received reimbursement. I believe that although the customer service team may be challenging to work with, they are not consistently unreasonable.
  11. Even without outsourcing, one account should correspond to one seller. In your situation, having two accounts would be appropriate. Keep in mind, if Fiverr investigates your situation and discovers your admission, they may deem it a violation.
  12. It is unfortunate that you received a one-star review due to blocking a buyer without having a conversation. In my opinion, politely saying "No" might have been a valid reason to contact customer service and request the removal of the review. I would have negotiated a price, and if the buyer is unwilling to agree, I would simply decline their future orders. Instead, you opted to accept two of their orders and block them without any explanation (based on my assumption on the context of that review). Naturally, this might leave the buyer feeling upset.
  13. He demonstrates a straightforward approach and prioritizes candid honesty, which is commendable. I love blunt honesty.
  14. It is time to terminate all unapproved accounts operating as "studios." This action ensures that only authorized studios have access to the platform and its resources. Individual accounts = one individual. Studios = many.
  15. Blackmail can only occur if you let it happen to you. Typically, there are warning signs that you should recognize early on, which should prompt you to cancel a project before it begins. If you discover a client's questionable behavior only at the end, it may be best to accept the loss and move on. Fortunately, such clients are rare. Rest assured, the majority of buyers are fair and trustworthy in their dealings.
  16. Fiverr now displays the name of an individual as an indication that one seller account is owned by a single person. Considering that the platform has not yet approved accounts operated by a group of talented individuals or as an agency, I propose that these accounts should be thoroughly reviewed and assessed for compliance.
  17. As far as I understand, Fiverr is primarily designed for individual freelancers. In cases where someone wishes to operate as an "agency," they must register one account per seller. I have already registered using my ID and provided my personal identification, which confirms that I am the person offering the services on this platform. A single seller account should represent one individual offering their services, ensuring a fair marketplace for everyone. It is imperative that Fiverr identifies and removes any sellers who do not adhere to this principle in order to maintain a trustworthy and balanced platform.
  18. In my experience, which encompasses extensive familiarity with SBA and USCIS business plans, the creation process generally takes a minimum of 30 hours and can extend up to 60 hours. It is important to note that a significant portion of the research work required for these plans cannot be automated.
  19. Undoubtedly, customer service can sometimes appear one-sided. However, I have managed to challenge unfair situations and achieve successful outcomes, such as being reimbursed by Fiverr for a wrongful cancellation. Upon examining your 1-star review, it is evident that both parties have their respective viewpoints. It seems the client attempted to "lowball" you, and instead of communicating your unavailability or inability to accept the offered price, you chose to block them. Addressing concerns with Fiverr's customer service can be demanding, particularly when attempting to achieve resolution in the seller's best interest. The common use of preformatted replies may amplify the challenge. However, through diligent communication and the provision of evidentiary support, such as screenshots, a just outcome can be attained. In one instance, I encountered customer service representative(s) who displayed an unwarranted level of assertiveness and were unwilling to amend my performance metrics following an unjustified cancellation within a ticket. However, upon raising a separate, unrelated concern, another customer service representative resolved the issue without me asking.
  20. I was going to express my concerns on: Until I scroll up and saw: JFK That victim mentality It is not uncommon for someone to feel "offended on behalf of others," and she certainly has the right to voice her concern. While my ratings and reviews have been generally positive, this update still caused me concern, prompting me to come into the forum to take a look at the opinions of others. However, I also view this as an opportunity. I take pride in delivering honest work and find it disconcerting that many "top-rated sellers" or "level two sellers" handle over 20 orders simultaneously, knowing that the end product requires 30-40 hours of effort. Realistically, it's impossible for someone to accept more than 5 orders (assuming they don't sleep) and deliver within a week. This "cancellation" review may help to expose dishonest sellers. Lately, I've noticed an increase in buyers with over 10 reviews ordering my basic gig ($50) and demanding the level of work I provide for standard or premium gigs. As long as I can communicate with customer service and present evidence to remove any potential fake reviews, I don't foresee a problem.
  21. Well, I just got this after I did this: I do not understand why buyers sometimes expect sellers to be mild-mannered and submissive when they are trying their best to be rude.
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