strategist_ceo

Just keep the fighting between yourselves. Inbox each other. Buzz off.

For "satisfaction", yes. For "cancellation", no. Since I am sure it is wrong for "cancellation" for sure, who can say that they aren't wrong for "satisfaction"?

You are right. https://help.fiverr.com/hc/en-us/articles/21965360854673-Success-score

According to https://www.fiverr.com/cp/success-score-explained "Though the Success Score accounts for your number of canceled orders, inevitable cancellations due to misunderstandings or mistakenly placed orders do not impact your success score." I don't understand how this is possible because I don't have any cancellations or any notable reviews about "satisfaction"

In my line of service, I often find myself in a predicament where my role is to categorize people into two groups: A or B. If they fall under group A, I can help them, whereas group B encompasses individuals I am unable to assist. There are instances where individuals, upon being identified as part of group B, question my judgment or harbor misconceptions about why they should belong to group A. Due to the nature of my service, it is unavoidable that I may upset those individuals when I convey the realistic circumstance to them. The difficulty comes into place precisely with group "B". It is often the case that they have assumptions about possessing superior education or jobs. However, the reality comes crashing down when I inform them of the necessity for a foreign credential evaluation to ascertain the U.S. equivalency or highlight the apparent "mismatch" between their engineering degree and their work experience in a field like supply chain management. This mismatch makes them less "appealing on paper." While many appreciate this straightforward approach, there is always a minority that retaliates, turning unnecessarily confrontational.

As a seller, if you stick to your beliefs, does it harm your reputation? I've started to worry recently because I've been using a common response (template reply) that gives a lot of useful information. But some people are reacting rudely, thinking I'm not a real person but a "chatbot". Just today, a person argued with me and I told him that I could "fix his errors" in the future (I stole this quote from someone in the forum, but I forgot who), and that I didn't want to work with him now. After he finally realized that I was trying to be very helpful, he decided he wanted me to help him. I was very open and clear with him, telling him "I'm sure you see why I'm upset with your accusation. I've been polite/nice to everyone who's contacted me, but I don't have that sense of "goodwill" with you anymore." He responded "I understand and acknowledge your explanation. Do you want a formal apology?" We exchanged smileys and finished the hostile exchange. But it made me wonder, do we always have to be the ones who back down when dealing with customers like this? Another customer today asked to refund and I said no. I gave her correct legal advice, but she decided to act as her own lawyer until she finally agreed that "part of my work was right" and she wanted some of her money back. I had to tell her that just because she didn't understand the system, that didn't mean my work was wrong. Actually, my work is very good and has helped many people. I don't understand why she chose to interpret the law when I gave her clear official guidelines with url to official source. She might leave me a bad review. That would hurt. Really, if I always have to worry about people's feelings, I won't be as good a consultant. What's up with that? Side note: while starting this topic, I saw a topic I started many moons ago: From what has transpired so far, it's clear that I've changed significantly on this platform, gaining confidence in the process. However, am I becoming overly confident? A complaint or a negative review could potentially lead to my demotion and sabotage my algorithm momentum. Part and parcel of freelancing on the platform?

Agreed. 100%!

Maintaining multiple gigs can be beneficial if you understand the art of funneling efficiently. However, if you don't know how, you could inadvertently be creating competition among your own gigs within the same category, resulting in your offerings undermining each other and potentially decreasing the visibility of all your gigs.

The western dragon is usually portrayed as anti-hero or villain even. The oriental dragon usually means supreme being (god), menacing or not.. I don't know. The "pearl" that the oriental dragon is holding to, can "increase the quantity of anything that it graces" (prosperity, supply of food etc). There's another legend of 7 dragon balls... granting you three wishes, too. I will love to see Godzilla on Japan's flag.

Bhutan has a dragon flag too. I remembered it because it looks cool~ (Tibetan flag is also very cool) I'm in Perth, Western Australia.

@william_c_s After reviewing your profile and service page, it's clear that you have a good voice—that already sets a base for greater potential on Fiverr. So, it might be too early to question "how is being on Fiverr even worth it for someone like me," especially considering your profile optimization isn't fully maximized yet. Here are a few suggestions to help optimize your platform presence: Fully utilize the 1,200-character quota for your gig description. Incorporate keywords such as "native English speaker," "American accent," and so forth. Diversify your portfolio by creating more gigs like "voice over for IVF," "voice over for audiobooks," and others. Leverage your tags more effectively. How does the current tags — "versatile," "male," "accents," "mature," and "impersonation"—optimally represent the nature of your service offering? Develop a more varied pricing structure. Initially, consider pricing it lower, perhaps at $10 for 50 words, which is effectively the same as your current rate. Regarding your Frequently Asked Questions (FAQs), it could be beneficial to eliminate entries such as "are you in a union" and "do you have a studio". You're aiming to market and sell your services, and details about potential union affiliations do not typically bear relevance in the freelance space. Moreover, stating that you lack a studio could potentially deter potential clients. While honesty is essential, perhaps it's wise to only provide such information when directly queried. With these improvements, you might find your Fiverr experience more fruitful and rewarding.

@bowewr In all likelihood, the three tickets you opened were consolidated into a single one. Handling such tickets typically necessitates an investigation and review of your chat logs, and this process may take a few days. In my experience, the orders I initiated through customer service required approximately 3-4 days for resolution.

I recommend contacting customer support and presenting evidence regarding your "due consideration" comment, along with a request for a review of the situation. Frankly, it's challenging for us to determine who is at fault, given the limited context surrounding your order. Both unreasonable buyers and sellers exist in such cases. I had initiated order cancellations myself due to poor-quality work, once for a logo design and another time for a writing gig. Unless the amount involved is substantial, I suggest you accept the order and provide an honest review. The fact that the seller delivered the order demonstrates their guts. Speaking from a seller's perspective, I would prefer canceling an order rather than receiving a negative review, as it could have significant repercussions on our business here.

I also sometimes use AI to help me write opinions, including in this very reply. The concept of "opinions" is that they're our own ideas which I may use the tool to rephrase, instead of just asking the AI for a reply without putting any personal thought into it. I believe this would be a misuse of AI.

The review itself won't harm you. The actual issue is your not responding to it. This was one of my first reviews, and it left my business plan gig with an average of 3 stars for quite some time. Although this gig now has a rating of 4.8 and has since been "retired," this single 2.3 star review was followed by 11 five-star reviews. I believe that if you provide a reasonable response to the review, people will be fair and consider its context. That's what I was counting on when I responded the way I did. There was no need for me to lie or anything.

The revisions and extension doesn't affect you. However, if the reasons for the revisions and extension was due to your inability to communicate properly, do the job well or deliver on time... The client leaving you a bad rating will affect you for sure.

In late 2019, right before the onset of Covid, I was the CEO of a sizable company in Thailand with 95 employees. My business partner, who owned 90% of the company's shares, was Chinese. He was abducted in Yunnan, China, and I received a ransom demand amounting to millions of dollars. In response, I used all the available money, including the salaries of the 95 employees, to save his life - a decision I still question today. If confronted with a similar situation now, I might not have chosen to save him. Following the rescue, my Chinese partner did not reimburse me, plunging me into bankruptcy and deep depression. As an expatriate in another country navigating through the Covid-19 pandemic with everything not moving, the future seemed grim. I was financially strapped and even contemplated selling my organs, but thankfully, it wasn't feasible in Thailand. During these trying times, a friend took me in and provided shelter. Out of desperation, I decided to try out Fiverr. Thankfully, after the Covid crisis, my circumstances improved. The people in my professional network remembered me, and my experiment with Fiverr proved successful when I rose to a Level Two seller status. 2 years in, I recognized the potential income that the platform could provide, even though it didn't offer as much stability as I would have preferred. 2024, I am planning to be a full time digital nomad. Looking back, I started as a seller without much confidence. But now, I've reached a point where I feel comfortable standing my ground during disagreements with clients, as long as I know I'm in the right.

Given that the client hasn't made any orders, I don't see a reason or anything will come out of it. My primary concern is the potential risk of demotion if a significant number of these individuals lodge complaints and Fiverr doesn't offer me an opportunity to address all of them.

I typically provide lengthy responses, including automated responses. I've gotten used to drafting extensive messages, so everything tends to be lengthy from my end. The challenge is that everyone seems to view themselves as "highly qualified". I confronted this very situation today in one of my responses (please refer to the attached screenshot). I got tons of verbal abuse after I point out that his degree(s) were bogus.

It's interesting how certain events seem to happen all at once, isn't it? In just the past 16 hours, I received several queries from clients with comments like "you're rude," "words from the wise...", "communication break down very fast," and "I imagine you live off services, I continue and will continue with other providers. You missed an opportunity to do more than 50 jobs a month, mainly because of your arrogant way of expressing yourself." As someone who provides consultations, if I were to become more submissive, "gentler with words" or change my approach, I might no longer be delivering effective services. All I did was inform them that they didn't qualify, advised them to gain a better understanding, and provided them with a URL for reference. However, I'm somewhat concerned that enough of these clients (in numbers) might file complaints about my communication style and potentially lead to repercussions on my levels. Just for clarification: I turn down about 7-8 out of every 10 clients, and it's unusual for me to receive as many aggressive responses as I have today. I'm contemplating whether to accept all future work, but that would entail directing clients towards certain paths while fully aware that they might end up wasting thousands of dollars to achieve unfavorable results.

This is part of many services, like website development. It could be other reasons. Nonetheless, you should contact the customer support and seek a refund. Do also let them know it's not the seller's fault (in case that was indeed the reason).

Write a proper bio. Also... your Chinese is so machine translated. 是真的懂中文嗎？還是亂扯 You can use 1,200 characters but you used only 886. It reads a little odd too. Your gig image contains tons of mistakes in Chinese and you claim to be proficient in the language? You can have 10 FAQ entries and you used only 2. The tags can be better. I think the problem is whether you can offer the services at all; I am 100% sure your Chinese is bad.

I don't think TRS sellers will risk that. It takes too much effort to get promoted. As the OP said, a Pro Seller, probably a newly minted Pro Seller who hasn't realise the potential of the program yet.

There's very little Fiverr can do for you. However, submitting all the evidence can help Fiverr ban a fraudulent seller. It'll help prevent frauds from happening. If you report a fraudulent transaction on your credit card, it *may* work.

Having previously worked as a translator on Fiverr, I always made sure to submit my work in .doc or .pdf form, intentionally steering clear of cloud services due to potential complications like this. It's worth discussing this issue with customer service and asking for a review. However, from my experience, they usually offer a generic response, as it might appear to them that you haven't delivered any work. This is because they do not have access to the platform you used and can't verify your work. While technically their decision may seem correct, you could discuss the fairness of the situation with them, emphasizing the cancellation that happened without any verification from your side. I faced a similar situation once. After Fiverr cancelled an order without consulting me, Fiverr credited 50% of the amount to me after the review.