williambryan392

It is a 'promoted gig'- the Fiverr seller is using the promoted gig feature. The seller will pay if a buyer clicks on the Ad.

Read this article and Contact Customer Support. https://www.fiverr.com/support/articles/360010978618-Chargebacks-and-seller-protection

Yes, that's correct.

Most here are talking about gig rotation, and I know that's a common view. I'm going to say that's not the way Fiverr works. Obviously none of us know, so this is just my view, but I did hear it from a 'reliable little birdy'. I agree that as @smashradio said Fiverr is a matching service, and @proconsultn2035 said certain things are beyond our control. There are so many factors... your performance, competitor performance, the market, the economy, buyer behavior, non-Fiverr alternatives, and many others. But gig rotation? Nah. Just removing you from a position to give someone else a shot? Nah (not in my opinion anyway).

@donnovan86, I know you're very tired of repeating yourself re gig multiples, and I'm not saying @Yoav.M can solve it, but I'm sure if anyone can escalate this to the relevant product people internally at Fiverr he can!

Hi Yoav, if this will be the main place then probably it should go to pinned topics but to be honest if there is one topic that should be pinned then it’s @williambryan392’s topic for all newbies. Thanks @mariashtelle1, I'm blushing. And for anyone else reading this, the only reason this topic is any good is because of all of the other great topics contained therein that others created before me!

You can download the fiverr app on your iPad. Thanks @Yoav.M, nice work! 💪

Now for a basic question, but I'm curious to hear as I think I will take the plunge shortly... Has anyone lowered prices, and if so by how much in the last few weeks or so to try and generate more orders?

Sorry, I should have been clearer. I have edited my above post. I meant orders for my LinkedIn optimization gig. Just regular Fiverr buyers coming through Fiverr like they normally do. I have not heard of another style of system.

That's interesting for sure, and on a separate note congratulations on the new milestone achievement. My only counter would be that it's not a meaningful data set. Could just be an edge case / 2 outliers. Similarly, my 2 biggest orders for my LinkedIn gig were about 4 weeks, they both purchased all the gig extras within about 2 days of each other, and both left sizeable tips. I actually thought I was maybe being scammed lol, but all good so far. Even so, overall, it does still seem strange what's going on.

I increasingly think this is the result of a macro trend - recession. For me, impressions and clicks are up (for now), and I woke up to a Fiverr choice order. This tells me that Fiverr still 'likes' me. However, I'm still getting far fewer orders overall. Only a few messages a day and 1 order every few days, vs. previously getting double digit messages a day and several orders a day. If impressions had tanked then I'd think it was a private review issue. But because my stats are up, but orders are down I think this is buyer behaviour vs. the algorithm (at least in my case). Many talented people have been laid off, causing more to start freelancing, and at the same time, businesses are cutting costs. I wouldn't be surprised if we are all suffering from this to some degree. I have friends working on other platforms, and they similarly say that revenue has dropped substantially over the last couple of months. Or of course the matching algo could be showing me to the wrong buyers, but if that was the case I would think Fiverr would have seen a massive drop in sales across the board, and in turn they'd take action. Obviously this is all just speculation...

I've been waiting to comment on this fully because I took 30 days off in February as unavailable so I thought this was another variable thrown into the mix. I also paused a couple of gigs a few weeks ago. What I'm finding strange is that my impressions are pretty good, but the amount of messages has really dropped off, and so has the number of orders. Back in January I was getting 3 or 4 orders a day, for the least couple of weeks it's averaging 1 or less. But I've still been getting some Fiverr Choice orders. That's the really strange thing to me. So, I'm assuming that my BSS is good otherwise I wouldn't be getting FC or good impressions. I've also noticed that on certain days when I do get messages they are all often from specific parts of the world, whereas before they were random. I do feel something has changed, whether it's the algorithm, the upcoming/present recession, recent layoffs causing more new sellers, or something else- I have no idea. Probably a combination. I would be surprised if I wasn't alone in saying that I had got a little comfortable with the order regularity, and so hadn't updated my gigs for at least 6 months. Time for some changes.

Yep it was a mistake for me too, and sorry all, I got a reply on this 24 hours ago from my SM and didn't see it. Amateur hour all around 😆 I hope they send an email out telling people it was a mistake. This reminds me of a time when suddenly all promotable gigs became un-promotable. I'm guessing that the trigger for sending it was wrong, so not everyone would have got it, but a lot did. So, it kinda negates a lot of the above conversation re first-time buyers. But it also reinforces our thought s that something is weird with the algo, impressions all over the place, inconsistent sales. Something does seem strange- this is just a breakage we're seeing, makes me wonder about the ones we aren't.

I’m the one saying that lol 😆 And again I go back to ‘if I can get a 3.3 X return on my spend’ (20%+10%) then that’s still likely better than my own website. And that’s assuming all sales are promoted gigs whereas they currently make up 30% or less typically of total sales. 50% / 2 X return on my spend on all gigs. If I’m making e.g. 600K a year on fiverr (BIG e.g, I’m not talking real numbers) and they charge me 50% / take 300K then at that point it will be crossing the line of not being worth it However I think there’s still room to grow… new gigs, new pricing strategy, new retention strategy.

Great idea! And would even out that you may have to spend more time, explain Fiverr technical fundamentals to a new person, etc. Non freelance marketplaces, e.g. salon booking software typically charge a few percent as a transaction fee, then 20% for a new a customer on top. If they're not new to you then it's just the transaction fee.

That's a good return in my book! I had a 9X return on mine this month, I tend to be happy when it's 10X. I remember initially when promoted gigs launched I could sometimes get 30X, but the CPC has drastically increased since then.

@filusaad @vetriyad using chat gpt isn’t allowed, please stop it, it really adds no value to the forum. It also means mods and fiverr staff have to spend time cleaning it up. Continuing to use chat gpt or any other AI to create posts will result in warnings, suspension or even a permanent ban.

‘May’ should have been capitalised, it’s been a long day and I’m on mobile. I think they always say that about gig visibility. The thing is it’s beyond our control so what can we do apart from continue to do our best and also hope for the best. It’s isn’t good for the anxiety though without actionable feedback. I’d like to know which gig they mean at least!

I didn't like the email BUT we may be overreacting, this is at least a minor step towards more visibility on BSS which is something I know we'd all like

10.38 UK time for me...

I did too, 3 hours ago. What I would like to know (along with a lot of other things!) is whether the drop in BSS is compared to the average of all sellers, or compared to your prior score (I think it's your prior score). Hypothetically, if I was getting 99/100 for my BSS, and then it drops to 90/100, then that's a big drop and could trigger the email, but it's still a good score. I just don't know if it's 'you're bad compared to other sellers' or 'you're bad compared to your previous great self'

Easy now (as a famous U.K. comic and fake wannabe rapper would say). I personally would like direct bank transfers. Fiverr to PayPal to my business bank account is a hassle. It works, but it is a hassle. No one says you have to leave. They were just making the point that we all live in fiver’s house, and those are the rules. If we don’t like the rules we can vote with our feet. There are plenty of other ways to sell online. I had issues with PayPal a few months ago. They froze my account. But I spoke to PayPal and sorted it out. I expect payoneer works for most, in the same way PayPal does, or the way fiverr does. Sometimes they do make mistake though and Customer support isn’t perfect. I understand how this would be frustrating though!

oh really, ok. That's a different angle then! Most of my buyers are new, I'd say a good 90%, so that means most of my reviewers are heavily weighted. At the same time maybe the point is that the weight of a repeat buyer private review is less, therefore new buyers are by definition more. The 'would you buy this again' question would have more weight with newer buyers. I'd guess the review weighting is something like this... 1) New to the platform, new to the seller 2) Not new to the platform, new to the seller 3) Not new to the platform, not new to the seller We often talk about indicators on the platform, and for me this is the sign...

@frank_d if you need one of us to explain your analytics page to you please just ask.... 😜

If that was the case, then why separate the metrics for BSR? Nothing is certain obviously, but my personal unproven view is... I don't think public reviews count for much at all, or if they do the weighting of them is incredibly light. Private reviews are what matter the most, and will be the main driver of the BSR. Maybe public reviews factor in a little, but my guess is only a little. As for first time buyers it makes perfect sense to me that Fiverr considers their feedback particularly important. Fiverr has spent money getting them to the platform, and it's on us as sellers to retain them. If they have a good experience they will come back. If they don't there's a good chance they won't. We've all heard something along the lines of: it costs 7 times more to sell to a new customer than to an existing customer / the cost of acquiring a new customer costs five to ten times more than retaining an existing one' There may even be a completely separate BSR for new buyers, and maybe that impacts the buyers they make you visible to. I wouldn't be surprised. Repeat customer spending also tends to trend upwards, as they get more comfortable they'll spend more. All this is super important to Fiverr, actually it is true of any marketplace, so I do understand why Fiverr may well be putting more onus on new buyer satisfaction than existing.