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williambryan392

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Everything posted by williambryan392

  1. Happened to me just now. 5* pubicly, but on my dashboard 4.9. Anyone able to tell me what I look like / why?
  2. Thanks @vickieito! I did wonder if it was due to private reviews being included, or something like that. If I'd dropped to 0.7 like @breals did I would think it's a bug for sure. I'll put in a ticket. Editing my post to say this is covered in the below thread, and maybe isn't a bug but rather because private feedback is now being included...
  3. I just saw that my overall score just dropped to 4.9 (the one on the top left of the dashboard). All gigs and my overall public score are still 5 overall though. Anyone else just seen a change to this on their profiles?
  4. Sorry to hear you're having a tough time, I think you had good intentions but Fiverr is pretty strict re the rules otherwise some unscrupulous people would take advantage. It does, however there are certain requirements to have the functionality. https://help.fiverr.com/hc/en-us/articles/360011062838-Video-calls-Zoom-calls Once an order is placed a seller of any level can zoom the buyer. Pre order, there are certain seller level requirements, or the buyer needs to be a Fiverr Pro or Fiverr select buyer.
  5. They're testing different reviews with different buyers, this is probably further subdivided by category. I've had 3 variants so far.
  6. Just think of all the promoted gig inbox messages you would get, and the review reminders. Speaking of promoted gigs I got this message today, after the client had already completed an order. Did I just pay for the client to thank me 😆
  7. I work pro bono with a charity in the UK helping young adults from disadvantaged communities build businesses. $1000 dollars can go a long way if spent wisely so the list is pretty broad... website design, videos, social media content, and of course voiceovers 😜, so I'd use it to buy the services they need but can't afford to help move their business along. Help me out @Kesha? For fun though I'd probably pay @newsmike to create memes, or better still to do a voice over. He's got a great voice, and I'd love to pay him to say things I know he doesn't agree with (you did say professional or personal!). That would make me chuckle. What's the most 'least likely for Mike to say' statement? Ideas please! For me, I've had a website idea for a while, I know the seller I want to use, I just need to get it done.
  8. This bit confuses me, can someone explain, @Kesha or anyone else in case I've missed it? I appreciate nothing is final, but any insight would be great. Sorry if it's obvious... Previously if your overall public rating was 5*, it's because it is the average of your prior individual order ratings (I know we all know this). So, my question is... Does this now mean that a previously achieved public rating at the gig level is going to change (probably because of the private feedback connected to that order) and therefore also change your overall rating? Or... Does this mean that your overall public rating could change, but not at the individual gig level (and therefore not be an average of your prior reviews)? Could I have gigs with only 5* reviews, but still end up with a 4.5* overall gig? Or have 5* reviews, 5* gigs, and a 4* overall profile? I'm confused just writing this lol. On a separate note, although some won't agree with me, I do like the change of value of money to value of delivery. Definitely better than value for money IMO.
  9. So does Fiverr, it's called BYOB (Bring your own business). You don't pay commission with these clients. I'm assuming they still have it.
  10. I've seen this before, but after refreshing the page it fully populates for me. I've also seen a variant of the value for money metric, so they are testing new ways by the looks of it. You might not have had orders or interactions, but your competition has, so if their position has dropped, yours has in turn increased. I don't want to jinx it, but so far I've had 2 orders with less than 5 stars. One buyer was definitely confused and messaged me about it to apologise. Obviously over time I expect more to come. I do think we are making a big assumption that a change in your level will dramatically change your Fiverr income. I'm not saying it won't, we just don't know, and a lot of people always said that being trs vs. level 2 didn't make a huge difference. So far we're seeing changes in levels and ratings. I'm not sure if people have also now seen a change in revenue/sales/messages.
  11. We're definitely off topic here @emmaki @arianelaurent but have you ever tried these... They're a little coarse, but given the shape I can fit a lot in at once. I like that.
  12. If it's because of a bug then I think it will be resolved and the account will be fine. If it's because ToS was broken then I think there isn't a future. If it's removed then I assume so, because there is no issue anymore. I doubt it, I think it's a permanent ban when ToS is broken, and you can't have multiple accounts. Fiverr aren't going to share more details about how they calculate it. What we know is gigs with more orders/data impact the SS more than gigs with less data/orders. I expect it's the same, although a long standing theory is that new sellers tend to get extra exposure for a short while to help them make their first sale. (Again, all this is purely speculation)
  13. One thing I've also seen by attending 2 webinars in such quick succession is the caliber of the chat/questions being asked is so, so low. Quite basic stuff such as asking your question in the right place, or people spamming the (wrong) chat with their question, or their account-specific question again and again, or even the classic 'how do I get an order?' to name a few. It just strikes me as being unprofessional. I think it's just a small taste of what support and SMs get every day, and hot dang that would not be a great taste after a while! I am almost 40 though, so maybe I'm a boring old out of touch wotsit.
  14. I agree! I think if you have a gig with 2 revisions, and it goes through 10 revisions that's probably not good. I think if you have revisions outside the scope of the original delivery time again that may not be good. Sorry I didn't record, but they said it'll be available in the next week. Might be best for you to attend yourself so you can hear the answers directly. What non-account specific questions do you have? I don't think you're screwed. If it's in revision, and it is clear that you are waiting on the buyer so you can make the correction and re-deliver I think the system will 'know' because the last message sent was you saying something like 'Sure, please let me know you have reviewed it and if you need any changes'. I've seen some very popular/high volume sellers recently getting bad reviews with buyers accusing them of AI. Obviously I don't know if it's true or not.
  15. Similar, not identical. I think the webinar took us through the new level system. The AMA aimed to cover a lot of the popular questions that it caused.
  16. There have been 2 webinar versions as far as I can tell: New freelancer levels, more transparency (last week) Ask Me Anything: New Level System (today) They were pretty similar but the key takeaways for me from both were: - Cancelations that are included in the SS but shouldn't be are being looked into/solved - Some account flagging was incorrect and again being looked into/solved - SS / positioning is relative to other sellers - Revisions/extensions don't automatically harm your score, the system is clever and knows when they're for a good reason and when they're not.
  17. From what I understand (read/webinar/prior marketplace knowledge), and of course I may be wrong... I think deleting a low performing gig will have a positive impact on the overall success score. HOWEVER, what do we mean by low performing? I think there are broadly speaking two kinds of 'low performing' gigs: 1) Low order gigs: Removing lower performing/low order gigs, which are lower performing because they have fewer orders / lower conversion than your other gigs (and other things we don't know) will have less impact on the SS by definition because there isn't much data/reviews behind them compared to your other gigs, good or bad. These gigs would have low impact on your SS. They just aren't powerful enough to impact it. 2) Low (private) feedback gigs: Removing lower performing/low feedback gigs, which have lots of orders, but are likely judged as lower performing because the traditional buyer satisfaction score (private reviews) is low, would have more impact on your SS. There's more data, and so it's more powerful. To be honest I'm a bit confused just writing this and I've had a long day, but I think that makes sense? Short version: Low order gigs (less data) don't have strong impact on SS. High order gigs (more data) do have strong impact on SS.
  18. Just a thought, but as they 'tweak' things, e.g. not taking some cancelations into account, this will improve some seller success scores, and if your seller success score is relative to others it could be the reason you've seen it drop. There can't be many I guess. You are an OG! Fiverr started in Feb 2010, what month did you join?
  19. So did I! Very helpful. Try using a lower case 'd', not capitalised 'D'
  20. @abdulmuizz667, I'm happy to reply to you, but I can't do anything to help. I am just a seller like you (and sometimes a buyer). The only people who can help are the support team. The below are 3 other threads with other sellers talking about the same issue that you might want to read:
  21. Hello @abdulmuizz667, I'm sorry to hear you're having this issue with your account. I can also see you're reasonably new to the forum (welcome!). For account help you need to send that message to Fiverr Support. So please either email them at support@fiverr.com, or open a ticket here: https://www.fiverr.com/support_tickets . Please note that the forum is 99.99% buyers and sellers, and you can't get specific account help here. Good luck!
  22. Thanks for this @frank_d, haven't seen you around much recently and it's good to get your insight! I said it, but maybe someone else did too (both of us purely guessing as I haven't seen anything official).
  23. Execute, execute, execute. Don't overthink what you want to do, just get started. You won't build your vision on day 1, but you can start your MVP on day 1. Buy the URL, get the logo done, hire a copywriter, whatever. Stop thinking, start doing. You'll only get to v2 by having v1, v3 by having v2.
  24. She's actually breaking ToS, from what I've seen she has multiple accounts... 😉 😆 Jokes aside, this would be a great use of AI to weed these out. Same with people that have directly copied my gigs, and even my bio. Thanks @newsmike, I think you're a tough judge (in a good way) so I appreciate that. I get the feeling, but I also think this is why they have to charge 20% on tips. People would game it otherwise. This is (in part) why we can't have nice things. I also agree with the need to fix the things on the backlog!
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