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ancaalexandresc

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  1. Hello! I would really appreciate some advice on this. I have a gig with a buyer to do three floral paintings. As we discussed I would send him the sketches first and after his approval or comments I would go further with the painting. He was engaged in the first conversation when we established all the details of the project. I send the sketches in a week’s time(which I spent quite some time working on), with two weeks remaining to paint. Now there are 5 days to the delivery date and no response whatsoever. I messaged him three times, both on the order page and as a personal message in the chat. I am unsure what to do as my stats are already at 90% because of another issue with a buyer and I don’t want to go lower as I will go up a level in a few days as well. On a smaller order I would deliver anyhow and do any revisions when they come back but obviously I cannot start three complex paintings without any feedback. Neither would I like to rip the guy off for a job I didn’t do, neither do I want to have worked a day on the sketches not only for free but for a decrease in stats. If I contact the Resolution Centre can they cancel without affecting my ratings? Should I deliver the sketches again through the “Deliver” button and tell him that I am happy to continue the project when I get feedback from him? Will I get in trouble for that? He did mention that his due date for the project is flexible but I’m not sure if this is just him being flexible or if he just vanished. Thank you and I’ll be thankful for any advice.
  2. You’re not alone! It happens to me sometimes - they chat me in the inbox, ask a few questions and then disappear. It’s completely normal! I guess they contact different sellers, ask them questions about their services and then choose one from those. But here’s few things I would suggest to you… After getting a buyer’s message, don’t immediately reply explaining your service. Try asking them what they need and how you can help them first. Also, I suggest not to immediately indicate the 3 weeks deadline because that’s quite a lot. I understand that your illustrations are hand drawn, but most buyers want everything at once. Maybe try to ask them their needs in regard to delivery time and try to adjust accordingly. Also, there’s nothing wrong in your message, but you give the buyer no chance to get into a conversation with you, that’s why they might not reply after that and so you would have no chance to convince them to buy your service or understand what it is that they’re searching for. I hope this helps! 🙂 I will take your advice, thank you!
  3. This has happened to me too, I think that such buyers just haven’t decided for themselves what they want yet. You shouldn’t pay attention to that at all, much less get frustrated. Thank you very much for your time!
  4. Thank you, I can go on about my life now without worrying about this anymore!
  5. I get personal messages from buyers saying they love my gig and telling me brief information about their project, but after I respond that I am available and detailing the illustration process, they don’t get back to me. I get about one order out of three buyers that message me. Is this normal on average or am I doing something wrong? I will paste an example of my way of responding, hoping that I would get a more accurate answer to my dilemma: “Hello! I would love to do the illustrations. My illustrations are hand drawn, but I scan and edit them to high resolution digital files, in any preferred file format. Let me know any specifics that you want to include, such as colors, size of the illustrations, whether you want to display them only in the printed menu or should they be bigger for your website for example, etc. Obviously reference pictures would be more than ideal, but I have no issue with searching them for myself. About the deadline, I would like to allow myself three weeks. I will most likely finish much sooner than this, I just like to leave time for anything that may occur. Are the three weeks suitable for you? After we establish all the details, I will come up with pencil sketches of every illustration, for you to approve or make any changes. After you are happy with the sketches, I will start painting. I will keep you updated as I work. I will wait for your response regarding the details of the project. I hope you have a great day!” The only issue that I see is that maybe I jump in with too long a response. However I only do this if the buyer has come with quite clear directions and seems serious, so I figured a clear answer that could save both of us from messaging back and forth is best. Otherwise I keep it more conversational. Thank you all for your time!
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