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moonstaredits

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Everything posted by moonstaredits

  1. No, I didn't. My point was, if they're paying for a subscription to have some more advantages common sellers don't have, why they should charge such a low amount for each gig? Even for a third world country seller it doesn't makes sense. If they don't get any projects in a month, then they will still be paying the subscription but not earning anything.
  2. Read the conversation with the buyer again and pay attention to their requests and suggestions. If their requests aren't clear, ask them again. If they sent you no clear requests in the messages nor in the revision request they placed, ask them again. If they don't send any of those... Well it's time to cancel the order via CS. Or if you think the buyer is abusing the revision feature, kindly remind them that your package doesn't offer unlimited revisions and send them a custom offer with the price of a new revision (I hope you really don't offer them, or else you will be stuck with the buyer requesting free revisions forever!)
  3. Well... I thought it meant I could send them right away if they were repeat buyers. But now I will be more cautious with those things.
  4. However Fiverr encouraged me to send them the offer, it even showed a banner to do so... Hmm
  5. Oh, that's good, thanks for the information!
  6. A plus seller with $30 prices? What a joke! Even if the seller was from a third world country, there's no reason anyone subscribed to plus should charge such a low amount. So, plus sellers have mentors? I didn't know that. But it's indeed poor advice.
  7. Two of my worst buyers had nothing but 5 stars reviews. Sadly I didn't get to rate the second one because he hasn't left a public review yet, but he wanted extra work done for free. I gave 4 stars to the first one, he only redeemed and saved himself from a 2 star rating because he placed a very expensive order and was an ok buyer until the delivery when things became hellish with him.
  8. Hello! I have a buyer I absolutely loved to work with in the past (a few months ago). Fiverr has now a subscription feature, so I thought on sending them a subscription offer. Does this count as messaging them first and therefore a violation to Fiverr ToS?
  9. The pandemic led me to search all kind of jobs online, I graduated from highschool and wasn't working where I had planned to (yes, the pandemic also took that opportunity for me, in retrospective my life would have been A LOT easier if I had landed that job). I finally found that working as a freelancer was a good option, and I already had some abilities I could apply. So I created an account on Fiverr but really so far it has only worked for me as a side job. However I'm really happy to gain money from something I enjoy doing.
  10. This is a very good idea, it will give your gig a better performance if you have a video. May be even better if you show your face on it. Illustration is filled with a lot of scammers who steal others' works, or use weird tricks, so it will be a nice touch to set yourself apart to show your face (a scammer never would!). Which leads me to the second point: 5$ for great illustrations that took you some time to make and improve is WAY too cheap and could be misleading to the quality of your work, or could make potential buyers think you're a scammer (5$ are still 5$ and you wouldn't want to lose them if you were a buyer). Search the service you offer on buyer mode and see your competition's prices, maybe calculate the average price at which your competition are selling their gigs and work with that price in mind (maybe offer half of that average price? It could be competitive but definitely not ridiculously cheap). A subterranean low price is not a novelty anymore as most people want to "set themselves apart" by doing that... Not knowing the average new seller is also doing it. I did it too and I am very regretful of the kind of customers I had until I got a proper reputation on my gig. Also don't expect to offer lower prices forever, when you get a more stable reputation with good reviews, orders, and maybe even a level upgrade, consider tweaking the prices again to reflect that you're a more serious, professional seller.
  11. Right, I forgot to mention. With Fiverr's new policy if you start a new order within the 2 weeks of cancelling one, your stats don't get affected.
  12. Given how sketchy things were I doubt this is true. Most scammers say this to get you to do free work for them. They prey on new sellers because they tend to believe those promises... If something sounds too good to be true, it probably is fake or a scam.
  13. I think Fiverr sends them a reminder to provide all of the requirements for you to start the project. If they haven't provided anything you can do two things: extend the delivery due date via Customer Support, or cancel the order altogether arguing they didn't sent you the requirements (if you're worried that the buyer would be irresponsive during the rest of the project). Cancelling the order may affect your stats for several weeks though, but you won't have to worry anymore about that order and you may work on other orders you have at the moment with more attentive buyers. Try to decide what's better for your efficiency and not so much in the money you will or not earn.
  14. Send the final delivery always on Fiverr. Tell them that you're not allowed to send it anywhere else. Otherwise they can cancel the order arguing you didn't send them anything and you will loose your money. I don't know about this one but I would play safe and ask them to send the files as an attachment here on Fiverr... If they refuse to accept these terms (which are Fiverr ToS at the end of the day) maybe you should not work with them, report them or cancel the order, whatever applies in your case.
  15. I think it is against ToS to contact buyers first, don't know if it still applies if you already worked with them. I don't even remember if it's allowed that, when delivering the order, telling them that you are willing to help with any other job they may have. Read the ToS again and if there's no problem do those things. If not, simply deliver good quality work and be empathic, offer good customer service and communication, and be attentive to any questions or requests a buyer may have. They will feel inclined to order from you again organically.
  16. Patience. Fiverr matches sellers with potential buyers according to the services the sellers offer, the quality of those services (reviews, cancellation rate, time of response) and what the buyers are looking for. No one got orders as soon as they signed up on Fiverr, it takes a little bit of time in most cases.
  17. Welcome! There is no magic tricks... I would suggest to use keywords and tags specific to your field in your Gig. Pick an specific niche and cater to those customers, as you would have less competition and more chances to be noticed. An a attractive gig image and competitive prices go a long way too. Don't forget to check what the competition is doing in your field, just to see what you can offer to set you apart from them. Lastly, Fiverr matches your Gig with potential buyers according to their needs, so besides from everything I mentioned there's nothing much to do to get a gig, the rest depends on the algorithm. In another set of ideas, NEVER accept payments nor contact people outside Fiverr and report the people who ask you to do that. It's against the Terms of Service, you could get banned or scammed.
  18. Regarding free revisions is better your gigs offer a maximum of two to none. If a buyer needs a revision so badly they should be charged an extra amount, or else they are going to abuse the feature. I gave a 3 stars review once to a buyer for his nonsensical behavior, don't know how it affected my stats but I guess it was not bad as I continued receiving orders. I don't really care how many stars they gave me as I can't see the review until I give my own, but if the experience was bad I think other sellers deserve to be alerted.
  19. Exactly. There is nothing else to do. Your mistake was to close the order. And on top of that you tipped the seller.... The only solution is to order again from the seller if you want to complete the work, or else, negotiate with the seller if they can complete your work for a little bit less of money (I doubt this works, but you can try). Of course it is unethical from the seller, but if the order was completed according to what they stated in the gig, there's no Fiverr refunding your money.
  20. Contact Customer Support ASAP. This should NOT be happening at all. He is clearly extorting you. Don't pay anything nor contact him outside Fiverr as it is against the ToS, and contact CS so he gets his account terminated.
  21. If you gave a review, that means you marked the order as completed. There is no way to ask for a revision on a completed order. That's a delicate matter. Most sellers are reluctant to give the original files as it means handing over free work, we usually send just the finished version and that's it. Don't know how would it be in this specific case because you didn't give enough context and it's just your point of view. If the package you bought didn't include the editable files there is no way the seller is obligated to share them with you.
  22. It should be. Most features are always a loss for us sellers. I don't see why this wouldn't turn into a "endless revisions for free" situation. The seller can't be responsible of the lack of time of a buyer to review an order. After all, the ones who are more interested in the turnaround are the buyers themselves, they should communicate with the seller for a better understanding on when to deliver and review and so on. I don't see why this feature is necessary at all.
  23. Bring something new to the table, that would be rule n°1. Working with a specific niche would do too, as you will have less competition. Being too vague or offering services everyone offers with more expertise and better reviews will stuck you for several months on the same level. Also, be patient. The Fiverr algorithm works in a way that you're in a see-saw of impressions each month. One month you're high in clics and impressions, the other you are not.
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