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moonstaredits

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Everything posted by moonstaredits

  1. You have to complete a form of credentials when you join. Even tax information, depending on your country. Your credentials would be the same as the first account and the new one, unless you fake your information —which is of course, against ToS. It's obvious that Fiverr can match and verify such details. You can't fool for so long a whole company that's been doing this for years.
  2. The time for the order to mark as completed is now 8 days (if you used the deliver order button).
  3. Increase delivery time. Pausing gigs makes them disappear from the ranking and there’s no warranty that they will come back in the same position
  4. If they’re scammers, it doesn’t matter you go above and beyond, they’re just trying to steal your work. Problem is, if he cancels the order instead of CS, he can leave a negative review, and this affects your cancellation rate as well as your reputation, therefore your ranking in the page. Sadly money doesn’t matter in this case, and don’t even think CS is going to avoid to refund the buyer. They’re going to refund him anyways, your main issue here is your rate and reputation getting affected, which is something invaluable for us sellers here. In the long term is better to have CS cancelling the order with no negative effect instead of buyer doing it.
  5. Yes, and buyer can leave a negative review after that. I suggest you open a ticket to CS that buyer is trying to cancel without justification and maybe CS can cancel the order without affecting your cancellation rate.
  6. This part makes this seem more a ‘Ranting Pot’ topic. Or a ‘Fiverr Stories’ topic. How? It is an introduction.
  7. Hello, buyers! I get excited for every new order, but sometimes communication with buyers fails, making things difficult. Here are 5 common mistakes to avoid, and tips to improve your communication in order to build long lasting relationships with your sellers: NOT BEING SPECIFIC AND CLEAR ENOUGH We sellers try to build an effective communication with our customers, yet some buyers don’t know how to proper communicate their requests: either they don’t know the jargon or are affraid to be bothersome to the buyer, they don’t say things effectively enough. If we sellers ask something, answer it clearly and thoroughly, and if we don’t ask it, say it anyways, to see how can we help you. Most of us are not actively ignoring you, your satisfaction is our main goal and we read carefully everything you request, sometimes we just don’t get what you’re requesting and need further clarification. Communication is crucial to satisfaction. Most of the times we sellers don’t mind answering all your questions if it means we can make you feel satisfied. NOT EXPRESSING YOUR DISCOMFORT This goes along with point 1, but the problem here is not being verbal about something you don’t like. How can we be aware of our mistakes and shortcomings in providing our services if we don’t get any feedback throughout the working process? How can we correct them? Express how you feel, behind a screen we don’t have a way to know how you feel. For some sellers it may sting for a little while knowing we are being incompetent, but it’s better to be aware of our shortcomings and correct them, rather than receiving a negative review or a cancellation. You are investing money in our service, we are investing time in your order, value our time and honor your money by asking the seller to deliver something that satisfies your needs. NOT READING AND UNDERSTANDING WHAT YOUR ORDER CONTAINS We have plenty of customers asking for things we can’t or don’t make. Problem is, once an order is placed, cancelling it affects our rates and therefore our reputation. Read carefully what the seller offers before placing an order, because you risk losing your money and time. There are plenty of sellers on Fiverr, if one doesn’t makes what you want, you’re going to find another one who does. If you’re not sure about something, message the seller first. It saves us lot of time too. Also, don’t ask for extra unpaid work or work that is out of the scope, or abuse the revision feature, it is against ToS and seller can report you. NOT VALUING THE SELLERS’ EXPERTISE Trust the reviews, if someone has good reviews, it is likely because they’re good at what they do. Don’t disregard their opinions about your work, and respect them. Hearing our advise can give you a more professional result. Most of us don’t charge money to deliver something you can diy by watching a YouTube tutorial. Respect our expertise, after all, if you knew how to do it, you wouldn’t be spending money in order to have someone else doing it, would you? MICROMANAGING SELLERS It is ok to ask for updates. It is ok to ask for drafts or prototypes. What is not ok, is messaging the seller zillion times asking for updates or drafts, specially if you have agreed on a specific number of updates or drafts. Some sellers are communicative, some aren’t. It will be ideal if every one of them kept you updated and came to you frequently, but not all sellers do it: some are busy, have orders in queue, or simply don’t want to answer unproductive messages from you because it makes them lose time. Make sure every message you send them is relevant to your order and don’t micromanage them. Change your 9 to 5 job mentality: you’re not our boss, you’re just one of our many customers. Have a happy buying!
  8. If you are a pro seller, you should charge any amount of money you need to deliver a professional work and more. I’d prefer having a well paid order here and there, than lots of underpaid orders. Quality over quantity, if other sellers have lots of orders but unsatisfied customers or cheap work, it’s not the ideal. Rest assured that a client who knows to value your work will come soon or late. I have very low prices but it’s because I’m a new seller and a beginner in editing. I should set my prices higher because some people in my categories start at 50$, but I can’t compete with their seller rating yet. Sadly I have to rely on having lower prices than the competition, and I don’t recommend it because you get way too many problematic, entitled customers.
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