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Hi,
Issued resolved.

Apparently I had made a comment that for some reason was flagged as a breach of the T&C. My case got reviewed and it's all back to normal.
Really odd how the whole situation was handled, but it's all good now.

Thanks everybody for the support!

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Just now, smashradio said:

At least now you have their reason, and hopefully your SM can figure out what happened based on that.

If you didn't, some automatic system probably made a mistake (Fiverr seems to be relying heavily on AI and less and less on actual brainpower these days). Normally you should get an e-mail with a reason for the suspended account. 

Sorry I can't help you more. 

Thank you, much appreciated, so far I just got an email from customer support (the one that I have copy-pasted). No email from Fiverr explaining what is going on.

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Just now, smashradio said:

I understand that. How long has it taken since you reached out to support? I've seen them take a while before, especially when it comes to this type of thing because they probably have to check with the Trust and Safety team first, before they have an answer for you.  Have you also tried your success manager (if you have Seller Plus Premium)?

Customer support just replied they wrote:

"As mentioned in our Community Standards, using hate speech or discriminating against an individual or group based on age, disability, ethnicity, gender, marital status, race, religion, and s****l orientation, is strictly prohibited."

But I have not discriminated anyone anywhere. What is going on?

I have emailed my Success manager

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I have already contacted support but they did not get back to me. They literally froze my account without any explaination.
Has anyone experienced something like this before?

1 minute ago, smashradio said:

We can't do much about account-specific issues like this here on the forum. You should raise a ticket with support. We're just sellers and buyers like you (and the occascional staff member who would say the same, to contact support). 

 

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Hi All,
I usually do not post on the Forum, but I am a Fiverr Top Seller and I have been using Fiverr for over 4 years.
All of the sudden, I am not able to message clients and all my gigs have a red exclamation mark next to it.
I did not receive any notifications from Fiverr about this, also I am pretty sure I have never breached the T&C.

Can anyone explain?
Much appreciated.
Thanks!
Ben

 

[95% Impressions Drop - Fiverr hiding my active gigs?]

I think I have found a solution:
My gigs are showing as out of office, loads of other users are having the same issue.
Just report to Customer Support 😄

 

[95% Impressions Drop - Fiverr hiding my active gigs?]

23 hours ago, newsmike said:

Ben, if you are in Seller Plus, you can ask your SM if it is indeed related to a negative private revue or not. There is a thread about a bunch of successful sellers who are suddenly experiencing the same issue, however without it being related to private reviews. 

 

 

Sorry, im a total noob, what would SM be? Also can you please share with me the link to the thread where sellers are experiencing the same issue?

[95% Impressions Drop - Fiverr hiding my active gigs?]

1 hour ago, wayne_mt said:

Did you get any warnings from your client? Any indication that they were less than 100% satisfied?

Nah, im happy to do amends for them until they are happy with the final result, that's how nice i am 😄 

[95% Impressions Drop - Fiverr hiding my active gigs?]

On 4/23/2023 at 10:01 AM, siridhata said:

Hi Ben,

I'm currently experiencing the same thing. But I see your gig is still generating orders. Has the situation improved for you?

Heya, these are orders from returning clients, no orders from new clients in a couple of weeks or so.
Hopefully impressions will go back up, if i were you I would look for work elsewhere to be honest, really disappointed with Fiverr

[95% Impressions Drop - Fiverr hiding my active gigs?]

33 minutes ago, sunboatrecords said:

Hi Ben,

you were probably hit by 1 or more negative private reviews.

Your secret customer satisfaction score fell below the minimum, and you were sent packing for a while.

We have discussed this situation hundreds of times in the forums. Try searching for these threads.

Keep doing good work and improve your customer service. Check with clients after the delivery, if you don't hear from them.

You will most likely bounce back in the comings weeks. The stats roll off after 60-90 days. Not sure what's the case at the current time.

Hope this helps,

Spyros.

Hi Spyros,
thank you so much for explaination, that helps a lot!
I will do as you say, and hopefully things will get better!

I absolutely had no idea about private reviews, will take that into consideration for the following orders!

Cheers,
Ben

[95% Impressions Drop - Fiverr hiding my active gigs?]

Hi Everybody!
I have been constantly using Fiverr since the beginning of the new year and as I was getting positive reviews and orders I could see my impressions organically growing.

From the beginning of April, however they have dramatically dropped (see graph). Can anyone explain why this has happened? It is not just for this gig, but all the ones that I have active.

I have tried searching for my gigs from my friend's laptop and I could not find them (although on my profile it says they are all active).

Can anyone help? I have 5 stars for all my 90 reviews, 1h response rate, 99% completion and on time delivery.  Not really sure what I am doing wrong.

Oh ofc I spoke to Customer Service but they are pretty much useless 😄

EDIT: here is the gig: https://www.fiverr.com/ben_vitagliano/render-photorealistic-pictures-of-your-products

Thanks in advance,
Cheers
Ben