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souravmandal83

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  1. To be back in the search I would suggest to write to CS which I did & the concerned CS person do some refresh for my gig from their end & it came back to search again but it is still ranking in the last page.
  2. I am also facing similar problems from January. My gig used to be on 1st page & suddenly it disappeared from search after writing CS several times it came back to search few weeks back but remains in last page till & no improvement. No new clients except clients from clients buyer request & order from regular client. Do not know when the situation would improve (received couple of orders & 5 star review from regular client but either gig stays out of search for most of the ranking or placed at the end of the search for last 2 months).
  3. Yes I am also facing same problems from January. My gig used to be on 1st page & suddenly it disappeared from search after writing CS several times it came back to search few weeks back but remains in last page till & no improvement. No new clients except clients from clients buyer request & order from regular client. Do not know when the situation would improve (received couple of orders & positive review from regular client but no change in ranking).
  4. It’s normal. In my case, they put me in and out of search at least once a week. Sometimes it’s based on the number of orders, and remember that late deliveries or cancellations might also impact this. You can’t expect to be on the first or second page all the time. There are thousands of other people that deserve that spot, at least in Fiverr’s eyes, so they will offer everyone a fair chance and proper exposure. Yes. I agree that I can not be on first or second page all the time but in my case the problem is my gig is out of search for more than 2 weeks despite not having any violation or low rating etc… I am worried because of that fact.
  5. Yes. I have seen those thread buts most of the suggestions are on whether the Gig active or not, in my case, my gig is active. I have not faced any cancelled order or TOS warning or late delivery or low review or missed messages. On the contrary I have received couple of high ratings in last few weeks. My main concern is that my gig is not appearing at all in any search pages for last couple of weeks.
  6. Hello All, I am facing a new type of issue regarding my gig. My gig used to appear on the 1st or 2nd page for the keyword search “Market Research” or “Marketing Research” a few weeks back. But now my gig is not appearing on any search page for the keywords (I have not made any changes in the tag keyword). As a result, I am not receiving any query or order from the buyer. I have contacted CS but they are saying the gig is active but despite that my gig is not appearing on any search page for the last couple of weeks. Anyone facing a similar type of issue or anyone can suggest how to overcome the issue. Regards Sourav
  7. Not getting paid for work done & being forced for cancellation for out of gig offering requirement is really disappointing. Moreover buyer now has the report for free.
  8. Hi All, Latest update CS has cancelled the order on behalf of buyer request. I have also reported the incident but CS did not respond to me and cancelled my order despite I have provided 40 pages marketing research report & put in my effort & time but was not able to deliver graphics content which was client’s post delivery requirement. Very much disappointed to see this.
  9. Okay…That makes sense…I was little bit worried about sudden drop in rank & buyer query.
  10. My Fiver Gig was ranking in the 1st page 1st row for several months till last week. Now I can see my fiver gig has suddenly dropped from 1st page to 8-9th page of “market research” keyword search. Anyone is facing similar problems? How did you overcome this?
  11. Client just send me a message from CS, no screenshot. I am sharing screenshot of dispute raised by him (last message).
  12. Hi…I intimated client that it is not possible for me to refund since I have completed market research offer & high end graphics is not part of my gig…Now client has shared one message saying that he has contacted customer care and they have suggested that though graphics is not part of my market research gig but still I have to do it since client has that requirement (client shared graphics requirement after order delivery). Is this possible for CS to share this kind of response with client that we have to cover outside gig offer requirement also.
  13. But refund would be there when client is not satisfied with market research data that I have provided…In my case client is asking for excellent graphic like KPMG (he has shared one KPMG report) which is completely different type of service. In such case if the buyer gives me low rating can it be removed? If such case does falls under refund? Can I expect any help from CS? Can anyone please suggest on this?
  14. Hi, In one of my order, client asked for standard package of my market research which I have delivered with some graphs & charts (client said if I can include some graphs & charts that would be great in order requirement page). Now after I delivered research data & clarified all his queries about the market trends & information, he is now saying he is not satisfied with report full of text & some graphs and asking for report with graphs, data & charts only or he is asking for refund. In my market research report I have delivered what I promise to be delivered & there are no further scope to cut all writing market research information & provide only chart, graphs & number. I have never committed to deliver so neither client has said that during initial discussion. Now Client has shared high graphic design PPT sample with graphs only to modify the market research report in that way only or is asking for refund or ready to pay for a quarter of package only. Kindly suggest what to do because what he is asking is not part of market research, which is part of graphic design he is not ready to agree on design part which I do not provide. If I am not able to provide such graphics whether it is going to hamper my rating due to client would give me negative rating for not providing required graphics. Looking forward to your suggestion. Best Regards Sourav Mandal
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