Now i know why customer support is taking so much of time to reply to other genuine issues… Once the customer support has given a verdict, how on earth do you think that its gonna change. Creating more and more tickets doesn’t resolves your issue, instead you will put a bad impression of yourself in front of the customer support members. And regarding that Drew issue, its actually an automated response its not a manual response if your ticket is being closed you can again reply to that ticket itself and keep it open,creating a new one won’t solve your issue. Also you need to be polite and professional when addressing an issue with the customer support, they are also person and human like us, if you faced a bad experience with one of your buyers they ain’t responsible for it… I hope you understand this and please don’t send another ticket and bother them unnecessarily instead reply to one of those tickets and please try to be more polite and explain them the things that happened… THANK YOU