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oscartrayte

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Everything posted by oscartrayte

  1. I’m glad you felt confident in replying. All the best!
  2. Freelance work relies on building a reputation. Remember that when you construct your reply.
  3. Replying is a choice only you can make. Personally, I reply to all of my reviews, and would reply even if I received a negative review. There’s an art to replying to negative reviews however, and if you get it wrong, you could turn potential buyers away. I’ll give you two theoretical scenarios: Scenario 1: You’re checking the reviews of a seller you’re interested in. You notice they replied to the bad review hatefully. Scenario 2: Again, you’re checking the reviews of a seller. This time, you notice they received a bad review but responded with an apology and brief explanation. Who would you be more inclined to buy from? I would certainly prefer the seller in scenario 2.
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