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Everything posted by alyonagrapie

  1. Do you have any data to support it? I understand it sort of makes sense, but it doesn’t necessarily makes it true. I am not claiming that the opposite is true either, but that seems to be the whole base of your advice, so there should be something sufficient to back it up. Personally I didn’t notice buyers being absent at that time. Nearly all of my most frequent regulars placed atleast one order during the holidays. Impressions on my best seller nearly doubled on Christmas. It might be a coincidence, it might be caused by some edits I made, but it also might be caused by many sellers being “out of office”, meaning less competition. If the latter would turn out to be true, the holidays could be potentially the best time to launch one’s new gig.
  2. I’m in a completely different category, so this reply might not be relevant to your situation. But recently I contacted customer support with a somewhat similar question. Basically it was also a question about delivering something outside Fiverr for buyer’s convenience and exchanging contact information to do so, because that’s the way a buyer has their workflow set up. The short answer was “no”. If it is deliverable within Fiverr’s system, it must stay within fiverr’s system. However in your situation, if it doesn’t have to include any contact exchange, you might have better chances to get a permission. Uploading things to buyer’s site might also pass as part of the job. In any case, I would make an additional recording of the voice over to deliver it as files within fiverr (I’m assuing you can do it simultaneously in one way or another, even if it is a screen recording). That is a proof of work completed and an additional copy of the files for the buyer in case they will need it a few months/years later.
  3. In addition to what is said above, if it is absolutely crucial for you that the art does not show up even in the meantime while you wait for customer support to step in and remove it (it might take a few days), you can kindly ask the seller to temporarily hide their whole portfolio. Keep in mind however, that they have the right to refuse as this could be potentially damaging to to their workflow, since portfolio is very important for artists and pausing it can be akin to putting their whole career on hold.
  4. I think your answer might be somewhere within USD/CAD ratio and different currencies displayed on order page and your earnings page. 85USD would be about 109 CAD (perhaps that’s what your buyer paid?). There are no financial penalties for being late.
  5. That doesn’t seem to be a misconception. The only difference between the orders in this screenshot is that the $129 order was the only order automatically marked as complete. Below you can see an order for $103 from the same buyer, for the same service in the same price range which was “manually” accepted and it has the option. 865×835 27.8 KBAnother similar order from the same buyer should get autocomplete in a couple of days, I’ll make sure to check if it have the option available.
  6. 14yo person can have their own bank account pretty much anywhere in the world with their parents permission. In most countries kids of pretty much any age can have a card given by their parents with parental control, a lot of banks offer this service. It is also legal for kids of any age pretty much anywhere to purchase things, there can be limitations on price tags though. There is nothing wrong with kids and teenagers being able to buy products and services per se, however I understand where your concern is coming from. Teenagers not always, but often can be very difficult clients as they typically have limited budgets, high expectations, lack of understanding of business interactions and are very self-concious about their image. If you feel uncomfortable working with such clients, just say no, there is nothing wrong with choosing who you want to work with. But I would get some polite excuse along the lines of “too busy at the moment”, “not a good fit for your project”, etc. to make it sound like it’s you, not them, since some people tend to get vindictive when they hear “no”.
  7. Yeah, definitely sounds like a creep attracted by your profile picture. But even if it was a genuine buyer, the ones who want to have a call over some affordable service that can be fully explained in text normally only mean a lot of headache and unnecessary revisions. If they feel they can be more articulate in voice, you can ask them to record a video or audio with their requirements and send it to you within fiverr.
  8. I don’t really feel like feasting, but I do have a large 3kg tub of cream cheese waiting to be utilized. Probably going to make a whole bunch of mousse and cheese- cakes and leave them in the freezer for future use.
  9. Try checking your spam folder, there might be a message. If there are none, it might be something worth contacting the support about.
  10. The problem with revisions having time limit is that buyers profiles are not affected by timers and often they don’t care to hurry up with their part of collaboration. Normally not out of malice, they are just unaware how harmful late deliveries can be for sellers or have other things on their mind and schedule. You would be surprised how common it is for buyers to request a revision/start an order without providing sufficient requirements or sometimes any requirements at all and then disappear for days/weeks/months. And then the seller is left with timer ticking, stressing out about their whole fiverr career being damaged. Orders are atleast somewhat protected from this by having mandatory requirements, but revisions not so much. That being said, any decent seller should be able to provide you an ETA, if you ask, and stick to it. If they intentionally provide incomplete delivery to stop the timer, I wouldn’t bother with revisions as this is clearly not someone you would want to work with. Cancel and report. If it’s a complete delivery that requires some reworking, that’s a different story. But again, with a decent seller it shouldn’t take long to redeliver and they will be clear on when you can expect your order to be ready.
  11. If you did that with buyers you currently have ongoing orders with, there’s nothing wrong with that. If you send messages to all your buyers from the past, some of them might rightfully see it as spam and report you. Avoid contacting people, if you have no business to discuss, buyers should be the ones initiating conversations in most cases. Also one of your reviews suggests that you’re breaking quite a few rules, so it might be a good idea to read the ToS again, since you already have one warning you now have to be very careful to avoid losing your account.
  12. Creating a new account without Fiverr’s permission would be against the ToS and might get either one or both of your accounts banned. Also having someone elses picture as your profile image is against the ToS and might get you a warning.
  13. Yep, same here. Was adressed by the name of the buyer from most recent order.
  14. I might sound like a broken record with this, but do check out Payoneer, if currency exchange is unavoidable for your country. Their exchange rates are much more tolerable. Did some math for my recent withdrawal in another similar thread and a total loss in fees was less than 1%, compared to 7-9% with PayPal. It all depends on your local regulations and your particular bank policies though, so no matter what any of us say you would have to do some researh for your specific situation.
  15. It’s just a basic percentage, but only the orders you completed within last 60 days count. So, if you completed 2 orders and cancelled one your completion rate will be 67%.
  16. Timezone doesn’t necessarily tells you what hours a person works on, so it would be best to ask sellers directly when they are available anyway. To some fiverr is a side gig, so they might be from your location, but they work after normal business hours. Others might work at night to accomodate to clients from other timezones or they just prefer it this way. Night owls are not uncommon among freelancers.
  17. Well, I definetely got the reply notification and the deleted post mentions gatekeeping (and I can see how that can potentially be relevant to my wording). Nevermind then.
  18. Despite the posts being withdrawn, I’d like to elaborate on what I meant, because I certainly did not imply anything like that, but I can see how my wording could have been misinterpreted. What I meant to say is that implementation of any written rules is not reliable here and a lot of evidence can be found on the forums. Not that you or me or that youtuber somehow are less eligible to have an opinion on this or any other topic compared to seasoned sellers here. People are getting warned and banned even for innocent “review-talk”, despite this being apparently allowed. Just like orders are getting cancelled based on quality, despite ToS stating otherwise. Is it fair? Not really. Does it make sense to ask a buyer how they feel about the order? I don’t see anything inherently wrong with that, but on fiverr you shouldn’t do that, if you don’t want to risk getting in trouble.
  19. Ironically fiverr’s rulebooks are not a reliable source on what is and isn’t allowed on fiverr. People are getting warnings all the time for any mention of feedback. I would trust experienced sellers who also hang out on the forums frequently to see all those “I got banned” threads, rather than youtube coaches or unfortunately even fiverr’s articles.
  20. I often have to deal with hundreds of even thousands of files per order. I try to warn buyers that I’ll be keeping their files for a month both on my hard drive and in a cloud. I’ve been meaning to add this to my gig’s FAQ, but keep forgetting. Normally I keep the files for longer though. I can also make exceptions for files that exceed attachments limitations and keep them for a long time. But if I managed to squeeze everything into delivery, as far as I’m concerned, it’s fiverr’s resposibility to keep them safe for months/years/forever, not mine. If a buyer is specifically concerned about confidentiality, I’ll be deleting their files soon after they confirm there would be no revisions and they successfully downloaded the files. If it is a repeat buyer with ongoing projects, I am more likely to keep their files for months, even if there are no follow ups on this particular order.
  21. I checked out a cashed copy of your gig and you were selling game currency. I checked out rules of this game and it is not allowed. Mystery solved. It is unlikely you can get your account back.
  22. It might be either a case of the system triggered by some words or a human moderator playing it safe, because they do not know if modding is allowed for the particular game. I would try contacting customer support about it, it might take days for them to reply though. And as a general advice, to get the most out of your fiverr experience as a buyer, it is best to use the search option to find sellers best fit for your projects, rather than use buyer request. The way fiverr operates is a bit different comparing to other freelance platforms, so BR section is where less experienced sellers hang out, the best sellers you might find around here normally don’t even check the requests. There are some “hidden gem” types of newbies or seasoned sellers with extra free time on their hands replying to BR, sure, and it seems like you already found one, but overall your chances of finding great sellers would be higher, if you just take some time to browse search results and handpick a few matches.
  23. Actually the demand on photo editing is all time high. I’ve been hearing that it is too late to get into profession and it is dying for 15+ years now, but I’ve also seen many people dismissing the warnings and becoming successful in this field. (I sound like someone who is about to sell you their motivational course, lol, but I’m serious) While this is true that technology moves forward and some mundane tasks can be automated now, the quality is not yet there when it comes to editing images for commercial purposes. And there is also a creative component to it, which is even further from being replaced by machines. The number of photos people take also keeps increasing as well as standards of quality for commercial imagery. Small and medium sized businesses are now expected to have images akin to those of big corporations. Also there are quantities to take into consideration. Most clients only need a website or a logo once in a few years (if we’re not talking resellers, ofc), while they may have a constant flow of photos and come back every week/month. So no, low demand is not OP’s issue here. The issue is quality. Low entry level is also why the field may seem overcrowded. But if you take your time to browse the 30k photo editing gigs, you’ll find out that only about 10% of the sellers are competent enough to have any consistent sales. And that brings me to my point. I am sorry to say this OP and I don’t intend to be mean at all, but you need to work on quality of your services, rather than quality of your gigs per se, if you hope to get sales. All images in your portfolio have this or that wrong with them. On your background removal gig every image has issues. Especially in hair department. 419×834 43.4 KBChoice of color correction is not attractive on many photos (atleast not for commercial editing, creative-wise it is of course a question of taste). Almost all images seem oversaturated to me (could be display difference, but I just calibrated mine, so you might want to check yours). You also have 5 gigs going, allowing you to upload 15 unique images, but you use the same few over and over. Buyers might ask themselves why. And the most obvious answer would be “this seller probably doesn’t have anything else to show and might be inexperienced”. I didn’t check your pricing and descriptions, as it doesn’t matter, if you don’t work on your skill further and bring it to a more marketable level first.
  24. I’m pretty sure if you are outside the US, you still pay fees to withdraw to Payoneer from Fiverr. It is if you want to avoid payoneer fees and the poor Fiverr conversion rate. Good luck with your bank, it won’t be any better than Fiverr’s rate or even Paypal’s rate. Withdrawing from Fiverr -> PayPal USD -> Transferwise USD account -> Your local account will give you the best rate. But then again, as you said if you are earning higher rates, losing $20 - $30 might not bother you. Good luck. No, it says so on fiverr’s getting paid article, but I never get charged anything upon withdrawal. It is supposed to be $3 (which still would be better for larger sums comparing to any other withdrawal methods), but I get all of the cleared funds without any fees other than currency exchange. Maybe the article is outdated or there are some special conditions for certain countries, not sure about that. UPD: dug up my emails from the latest withdrawal. Here’s the math. I had $585 on my balance, I got +$585 to payoneer upon withdrawal. Official rate for the day of withdrawal was 76.09 roubles per 1 USD, making it worth a total of 44518RUB. I got 44326RUB to my bank account, essentially making it less than 1% fee. It would normally be closer to 2%, but it was an early monday morning withdrawal, so payoneer was still stuck with friday’s higher exchange rates.
  25. But OP claims that initial delivery was made within the deadline, then buyer did request some modifications and OP redelivered within a day. What shown on the screenshot is the second revision, not the first one. Unless the first revision was caused by seller’s mistake, I wouldn’t interpret this as a missed deadline.
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