Jump to content

schuylerhale1

Seller Plus Member
  • Posts

    22
  • Joined

  • Last visited

Everything posted by schuylerhale1

  1. Does anyone know where to find your Order Cancellation Rate with the new roll-out? Used to monitor it from the main dashboard - now can't seem to find it anywhere. Am I crazy?
  2. Agree to disagree. Totally understand that if "private" performance has dropped that my gig performance would drop - but it wouldn't drop off completely to the point where your gig goes from Page 1 for years to completely lost on the last page of your category for now nearly 60 days. A gig with 550+ reviews (4.9 overall) that is on Page 10-12 when filtering within my Category by "Best Selling" - sitting behind gigs with 4.4 or 3.5 overall ratings. To me, that's a glitch. Also, I don't understand the low-key hostility here from some. Not one of us understand the backend design or algorithm anymore than the rest of us - just looking for support and any guidance.
  3. It is an issue that there is a direct correlation between not being able to promote one's gig and your organic reach plummeting simultaneously for a prolonged period of time, with no direction on how to course correct. Of course the algorithm can vary and Sellers don't need to know exactly how that works but in my opinion, this specific issue is a glitch due to sloppy development that they are not sure how to fix. Separately, when you run a FB campaign or Google Adwords campaign and your ad is taken down for "quality issues," as a paying customer, you are informed on what needs to be addressed so you can tweak and adjust as necessary. It makes no sense to "punish" Sellers regularly without giving them any insight as to why, pushing them to the point where they leave the platform all together.
  4. Thanks for your tips. I've tried countless times to join Seller Plus but have been told I'm on a waitlist. My username is @schuylerhale as a Fiverr Seller. For some reason, the name was taken on Fiverr forum.
  5. Don't know why I'm posting but I suppose hoping for some reassurance or direction yet again. Today is Day 47 of Promotion feature being disabled due to "possible quality issues" on my top performing gig. As I've said before, this happens cyclically and must be due to the "other quality metrics" required to promote a gig because I meet the listed needs. I wouldn't mind not being able to Promote - but when this happens - my organic reach plummets by 95%. Usually the feature comes back after 1-2 weeks, but I'm now approaching Day 50 and may have to leave the platform all together as my business can't sustain this. I've tried the following: -Worked to enhance my gig from a messaging and visual perspective -Shared my gig consistently across social media and forum sites -Responded to buyer requests regularly -Reached out to old clients Anyone have any other ideas? Appreciate any insight.
×
×
  • Create New...