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andrewcarpen756

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Posts posted by andrewcarpen756

  1. thats very rude of them, they dont have few seconds to reply back to the query instead close it. CS were really good 2 years ago, now they have turned this into a joke. It was only 1 ticket at the start, i waited 3 days for their reply when i opened the ticket, instead of replying they close it. This is not acceptable.

    You have to understand they are getting bombarded with requests from users. You alone have posted like 10+ requests…can you imagine times that by a million users…that is why bud.

  2. yes i know single is fine but what can you do if they close single ticket without any reply or decision?

    If Fiverr support closes the ticket without a reply, you can take this as the issue is closed. I know this can be frustrating at times but CS may deem your requests not worthy of even a reply, especially when they can see so many tickets open/spam.

    I would suggest not opening tickets for a good while and when you have an actual issue that customer support is required then use the system as it is intended.

    Cheers,

    A

    • Like 1
  3. Hey mate,

    Spamming customer support is not a good way to get their support.

    I would suggest to always open a single case, provide your evidence and whatever the outcome is, accept this. Remember Fiverr will always have the final say on a matter regardless of what you may consider right or wrong.

    Hope that helps.

    • Like 2
  4. First time I saw the “late” in red it did worry me even when I delivered the project well before the deadline, I guess it is Fiverr’s way of letting you know irrespective of revisions that the project is late from the date deadline, not that I believe it counts towards a late delivery. Revisions can obviously push the order passed that date, sometimes i have customers asking for a revision just asking questions so not always the sellers fault. 🙂

    • Like 1
  5. Just my two cents, i feel it would fall into spam, although the gesture is nice. Try to keep communications related to the order. If you happened to complete an order close to the holidays, saying “thank you for working with me and have a great festive holiday” is not going to get you in trouble but sending 40 unsolicited festive messages could get you on the naughty list 😛

    • Like 3
  6. @andrewcarpen756 Yes sir I definitely understand the chargeback eco system. I don’t want my money back. I have full faith on Karma that karma will make him pay 10X more (mentally)

    I just expect fiverr to remove the strike which I have received. (THE BUYER HAS CLAIMED I HAVE DELIVERED HIM HALF ORDER)

    The site is live, He is using the store and has given a 4.3 review too.

    But anyway coming to the conclusion, I expect Fiverr to remove the strike from my account and restore my rankins, thats it. 🙂

    Are you referring to a terms of violation warning on your account?

    • Like 1
  7. I had a chargeback for $2000, the customer left a 5 star review, great feedback and even a tip. It does not matter, at the end of the day chargebacks are part of the internet eco system and yes some people abuse this system. Unfortunately both sellers and Fiverr lose out… for the time and effort to fight this (remember there could easily be 100,000+ chargebacks that happen at Fiverr each year, maybe more) Fiverr will just cut their losses which is only 20% but still it is unfortunate because it effects the sellers pocket.

    One positive thing for people abusing the chargeback system is that Karma eventually catches up with people who abuse the system and credit card companies do take action against these people.

    • Like 3
  8. I have been in this situation before with buyers (you do list unlimited revisions which I would never suggest having for this very reason).

    Depending on your gig order and what you have promised to deliver, you can push back to a buyer if you have done everything that has been agreed. 3 weeks of work for $45 is crazy and unless your not delivering what has agreed on then I would push back and say the work has been completed and anymore revisions would require additional purchases.

    • Like 2
  9. Can I ask buyers about their life, profession, and daily routine?

    I would avoid asking or providing answers to these questions:

    What is your mother’s maiden name?

    What is the name of your first pet?

    What was your first car?

    What elementary school did you attend?

    What is the name of the town where you were born?

    When you were young, what did you want to be when you grew up?

    Who was your childhood hero?

    Where was your best family vacation as a kid?

    But that is just my opinion.

    I agree, but a lot of responses here are clearly from people who potentially have had limited experiences within business / business relationships. From my experience dealing with everything from small companies right through to tier 1, fortune 500 companies, it has been that we are all just human at the end of the day. If you are a CEO or a marketing intern the number one element is to treat people with respect.

    Stating that talking personal is unprofessional is just not true and it feels like a “how to be a good business person blog response”.

    As i mentioned we are all humans and at the end of the day if you are providing excellent customer support and quality services, there can be room to be personal, if applicable, I see no harm and often do this. But please remember…

    Context is EVERYTHING.

    People buy from people and as long as you are respectful, not asking suspicious or overly personal questions then it is fine to ask questions about personal things as long as it is within context.

    I have spoken about personal details with many customers both on Fiverr and in person around the world but only when there has been professional capacity to do so. This could be something as small as, “I see you are from California, I visited San Diego last year and I love it, how do you like the city?”

    As long as the customer is receptive and you will know this from dealing with them. I would never push the limits unless i know the relationship and this was established for sometime.

    Again, context is everything but do not be afraid to be yourself, not everyone on the platform sells a 5$ logo, some have relationships for many months and in doing so relationships are formed.

    Just my two cents 🙂

    • Like 1
  10. You can use stock elements in any form of any creative service if you have the rights to use them

    Not in a logo category 😉 for a fact. Anywhere else but not in logos.

    hmmm i am not sure, can you show me?

    I could only find this 🙂

    “By offering a service, the Seller undertakes that he/she has sufficient permissions, rights and/or licenses to provide, sell or resell the service that is offered on Fiverr. Sellers advertising online their Gig or Logo Design created through the Logo Maker must comply with laws and terms of service of the advertising platform or relevant website used to advertise. Failing to do so may result in removal of the Gig or Logo Design from the Logo Maker, as applicable, and may lead to the suspension of Seller’s account.”

  11. If you have premium account on freepik you can edit their photos if license allows it.

    NO. NO.

    In logo design you can not use any stock photos even if you have licence for it.

    You can use stock elements in any form of any creative service if you have the rights to use them and that your services does not contradict /mislead to what you are offering to the customer. I guess it comes down to whether you should or not, as long as your not breaking TOS it is down to how “pure a designer” you are. I cannot really see the full extent of the vector and the sellers work to be honest.

  12. Okay, thank u so much for replying and giving me hope , I really appreciate,but for the impressions and clicks reductions, it’s been a while getting to 3 weeks now, but I still have hope,thank u so much…

    My pleasure bud, trust me, it happens to us all 🙂 keep working hard and focus on your craft, that is the best way to improve your gig. There is also lots of resources on the forum as well as free/paid courses on Fiverr you can take.

  13. taken

    I have already checked it before contacting community forum, all my gigs are actually online but if you search for any, u can’t find one , so am scared and I had to contact everyone here to help me, am so scared because it took me time to gat a review and now my gigs were about to rank and suddenly, I found myself in this situation, please if there’s any way out of this, help me please

    Can you share your gig with me and i can check for you? 🙂

  14. What’s really going on on Fiverr please? Their customer support are not even helping us at all, I have emailed them like everyday but they can’t help me , am scared to loose my account again

    Hello buddy,

    you should not be emailing customer support in regards to this issue. The platform rotates gigs with many factors being taken into consideration.

    You can check if your gig is active via this page: https://www.fiverr.com/support_tickets/new/gig?level1=not_searchable

    Cheers,

    Andrew

    • Like 1
  15. Hello Mate,

    I think the most honest answer to this is you can never fully know if a buyer is and if they are good enough you will never know until it is too late. That being said there are a few red flags you can look out for to help with your decision making.

    1. Buyers asking to speak outside of the platform (against TOS never do this) they also send images to bypass the detection system, another suspicious tactic.
    2. Asking very odd questions that do not have any relevance to your gig or services.
    3. Location and language, if the person is based in the USA for example but has very poor English, their location might not be legit (using a VPN to show they are not from a poor region (but again this is not 100% red flag as the person could just not be native speaking.
    4. Offering lucrative incentivise that basically seems the buyer not paying anything in return for % of revenue etc. Avoid this at all costs, its pretty impossible to even accept and i believe it would be breaking TOS.
    5. Customers sending proof of their wealth (had this one before) and is related to point 4, if anyone sends you a video or screenshot of their “bank account balance” you can guarantee its not legit.
    6. Always handle strange requests with caution until you can validate the authenticity.

    These are just pointers and at the end of the day the best way is to talk with your customers and you can find out pretty quickly their intentions. A great quote, “if it sounds too good to be true, it probably is”.

    Hope this helps.
    Thanks,
    Andrew

    • Like 16
  16. I am also having the same problem for last 03 days.

    It was appearing on the 1st/2nd page for the keywords of “Presentation”, “PowerPoint Presentation”

    But now not appearing on any of the page.

    Gig status is still active.

    filter by country, online sellers and you will usually find your gig my friend.

    • Like 3
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