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Everything posted by andrewcarpen756

  1. I do enjoy shaming scammers, and I think they deserve it. Feel like there is a hidden level of inception being used here.
  2. Hello, Redeliver the order, it is against the rules for a buyer to request a revision without an actual revision. You should explain this clearly and also i typically let my customers know that you are happy to make changes even once the timer has run out.
  3. If you give up then you will make zero progress on Fiverr but if persevere you at least have the opportunity to turn things around. Would you give up if you did not work on the platform? Would you give up if your business faced issues? Would you give up at school on a hard test? These are all challenges in life that help you get better. Embrace the hardship you will come out better from the other side 🙂
  4. I understand and been in that situation before, as long as you clearly explain the situation i am sure the customer will understand and if they knew any changes can still be made.
  5. Have you completed the work? You can also send a message to tell the customer not to worry if it times out and you will honour any changes.
  6. How long is left on the order? Do you need anything from the buyer? You can deliver the work once complete, it is not your responsibility to make sure customers are available to receive your delivery.
  7. No way to pause but you could request a time extension within the resolution centre.
  8. Great post Frank, very insightful. I think sellers often get blindsided by the hidden metrics and also not take into account the different types of sellers on the platform that effects the “rankings”. There are small fish, big fish and then there are the whales. I see many people complaining about gig ranking who might not work on the weekends, I often see people talking about gig de-ranking because they took a extended break from working, or sellers that take time to get back to buyers (10+ hours or even days). Disclaimer breaks are essential for health / wellbeing and I am not saying taking breaks / having a good work life balance is a bad thing however there will be sellers (mostly the whales) who do not function like this. Often they have the recourses in place to be as effective as possible and run their gigs efficiently like a business. It can be a tough marketplace and sometimes it might not just be because you have “dropped the ball” but rather than sellers around you are just out performing you. Just my two cents 🙂
  9. Awesome news, congrats on this simply amazing milestone 🙂 high fives all round!!!
  10. Hello, I personally would not because if you need to update your pricing then you need to go through the hassle of updating your video/images. Your gig has a pricing section, use that 🙂
  11. Yes revisions are for active orders not completed orders. In this case the client has had the code for 10 months and during this point it may have been changed multiple times and therefore not the original state that OP had delivered. If OP was to offer revisions now they would then take on work that could involve other issues that is not his responsibility. I would provide the list of evidence to customer support and seek their advice. You say she contacted you personally? As in outside of the platform? It is a TOS violation and may help your side of the case. Best way forward is contacting the support team.
  12. Great to hear others had good results. My experience was poor, long story short my gig’s rank tanked… I tried using the feature with the highest max bid no messages, no sales, only massive loss in my gig position. I am not sure if a gig is removed from its natural ranking during the promotion (be interested to know because that might be the reason for the sudden lose in ranking impressions). This of course is a different story for the other levels
  13. Sorry to hear this but try not let other people effect your wellbeing (i know it is easier said than done). Once you have completed or cancelled the order with this person, i suggest blocking them so they can no longer contact you or place orders.
  14. Have you reached all the technical milestones to be a TRS? It seems you have worked very hard and making that income on Fiverr is a reason to celebrate for sure but something is going on if you haven’t been promoted to TRS. Yes since September last year i have be eligible for TRS and I often wonder what one must do to achieve this final promotion but what will be will be. Thank you for your kind comments, it has been a crazy year to say the least.
  15. Thank you 🙂 and no my gig just moved position that is all, i am still level two but not TRS.
  16. It is a manual process to be awarded TRS, it is not something that happens after hitting any type of milestone. Thanks!
  17. I also feel that every seller learns with each order and adapts towards the Fiverr eco system. Some sellers choose to deliver the order as per the agreement some sellers (like myself) always go up and over on our delivers to ensure good ratings and hopefully a tip. These metrics can help your gig placement, build up relationships with clients for repeat business, increase revenue and so on.
  18. Thank you again to all the kind comments, it really means a lot to see the positive feedback from the Fiver community. Everyday is a new challenge and as always learning, adapting and improving my services is key to growth. Warm regards, Andrew
  19. quick question, did you withhold commercial rights usage on the final delivered product?
  20. It is not a drawback of their own system, chargebacks can happen to any business and is designed to protect the consumer. The seller protection program states “In cases where the service was provided in full” and " the order is subject to a review by our Trust and Safety team", we cannot fully determine what you are saying from only one side of the story (although it would appear so). At the end of the day this is how the company operates and i do not think there is a company in the world that would offer you that level of protection you are looking.
  21. The expensive cup and the cheap cup are both typically made by the same manufacturer. The issue here is you have picked a poor / extremely unreliable manufacturer to create your product. You are not buying from a shop, you are buying from the creator and thus the mistakes/poor quality issue have occurred. There is no excuse for this but this is typically the reason why.
  22. Trust me, i know… i live in the UK as well and i have experienced a typical “months salary” chargeback. I think you are missing my point, it is not about Fiverr letting this happen, the chargeback eco system is the real issue. It can happen to any company and depending on what the customer has said is the reason, it is designed to be a genuine protective measure against fraudulently purchases. If Fiverr paid back every single chargeback there would be no business… This is an issue on both sides of the coin, buyers and sellers can be fraudulent.
  23. Sorry to hear this experience but do not let that reflect badly on other creators on the Fiverr platform, the talent here is exceptional. @mariashtelle1 made a great point about the going rate, you most probably hired someone that is not actually skilled in that arena but knows how to use the basics of the software. I have not seen the video but they did deliver a video, the quality is another discussion. The licence for Adobe Premier Pro (fairly industry standard editing programme) is around is $20-30 per month, hopefully that puts into perspective. The famous saying always come to mind “you buy cheap, you buy twice”. Mistakes should definitely not happen but it is possible that these are not mistakes in their eyes as they are not trained in this industry but just looking to make some money (especially in the poorer regions of the world). Cheers.
  24. Unfortunately, you have to I am afraid…although it seems like “$3600” in theory it is much smaller amount from Fiverr’s perspective (remember they are the ones who have been “chargebacked” not the seller) and like any business they need to justify to value in battling this. As far as i am away OP mentioned the orders where split between several orders, so we are talking about a couple of hundred dollars worth (for each order) from a multimillion dollar corporation, they will not waste time battling something that could cost them more money/time/resources. I am not 100% sure how the procedure goes with chargeback cases but the only way to challenge this (as far as i know) is if the chargeback was in itself a fraudulent dispute. We are not privy to what the customer or what the bank are saying and if Fiverr’s 1st or 2nd response is disputed (not sure how long these can go on for) then i highly doubt they are going to keep battling to win a total value of $720 (total value of the order for Fiverr). Remember there is possibly 100,000 of these per month that they need to deal with, it sucks but just trying to hopefully shed another perspective on this.
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