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Everything posted by andrewcarpen756

  1. Like any advice, it is always good to take it with a pinch of salt however I totally understand this mindset, not that I endorse it but we all have the choice to work how it best suits us. I firmly believe that freelancer is evolving and especially since the pandemic more types of people are taking this lifestyle up and brining in skills/habits not so common in the industry. I myself came from the corporate world, so waking up at 3am answer an email is nothing new or stopping what I am doing (even pleasure or relaxing) to work has been my life for the last 7+ Years. At a certain point it just becomes normal life and believe me from my experience Fiverr is a walk in the park compared to that environment which I was personally used to. The same could be said about my role by the likes of investment bankers, stock brokers etc those guys make my experience look like a picnic, it is all relative. Every action has an equal and opposite reaction, you take too much free time you might have less orders, you take on too much work and you risk burning out. Do what works best for your goals, mindset and health.
  2. Great work Fiverr! Excited to see how the new forum will turn out, certainly has more of forum feel than before!
  3. I really like the new forum look, well done Fiverr looks clean and fresh! Hoping it functions as well as it's aesthetics.
  4. I’m sorry but that makes very little sense. “Improve images (whatever that means) and upload video” turns into “4-5 sales velocity”? Lots of steps missing in that train of thought. I’m sorry but that’s just not true. If you feel that works for you, go ahead and do what you want with your gigs, but please don’t recommend people to do the same. That’s irresponsible. @andrewcarpen756 That’s definitely interesting. Any orders that took you longer than average to complete? Anything that may have “told” Fiverr you were to busy to handle more? Every order is different for me, just like the services you offer I can have an order that takes a short amount of time or 2 months, there is no real pattern since i started selling. The only variable that is fairly consistent is revenue generation. I did have a theory on longer order times effecting the ranking of gigs however I have seen sellers with 90+ orders with 30 day deliveries so i do not know if that one holds up. As a seller there has never been a time when I have gone “this is too much” so historic data would see my account as fairly adaptable to handle volume, especially as I have managed double my orders currently to a high standard. I have also noticed many other TRS sellers within my industry low on orders and lower level sellers ranking higher and also charging just as much for their services. Honestly at this point I have no idea, i like to think of it as the tide, it comes in, in goes out and changes and all you can do is focus on delivering high quality work.
  5. Hello, It is a manually process, chosen by Fiverr, can take weeks, months or years my friend. Cheers.
  6. Interesting points Frank, I echo a similar POV on this. I have done well over the last 2 months through a mixture of larger orders and repeat business however it is evident of a massive reduction in organic growth of my gig, almost like I am swimming upstream or against the current. Every theory I think has some weight, i end up disproving… so at this stage i am in the dark… i went from page 1 to 3 to 12 in literally 1 hour at the start of the week. My only issue with the algorithm is the promotion of poor sellers which negatively effects the company and can put buyers off for a lifetime. Thanks
  7. Hey Frank, My pleasure and thank you for getting back to me. I do agree, however i often feel that this is not entirely reflective of how the platform actually works. For example I just logged out, used a different device and via a phone network (different IP) and searched the keyword of my industry and the search yields pretty much the same results. Also new buyers have zero data that is tracked so how can Fiverr determine any buyer behaviour without any history. Repeat buyers i can understand that these might reach my gig in searches but in my industry a lot of customers are new buyers, buy once instead of repeat jobs. Good point but again, if we relate back to the new buyer idea does this not fall short? Also if we attribute my impressions and clicks falling with my own search results, which show me not on the page one then that is where i struggle to connect the dots. Again great point on the purchase history but surely quality is more important than price, for example why is a cheaper poor seller being shown very a cheaper high quality seller…? Again i agree and i do get matched with larger clients as my average order value is far greater than my starting price and thus i do have larger more corporate types of customers. So this is the area I cannot get my head around, without being cocky or arrogant about my gig / services but the results do not match the performance recently. For example, over the last month to this month. Now I am of the same opinion of you that these metrics do not equate to strong performance or happy customers, however it is not exactly negative and unless i am missing something those other gigs i mentioned on page one cannot be striving for the performance if they are receiving negative public feedback and i ask the question what are those customers leaving on the private feedback. Even discussing my gig with my success manager, the behind the scenes stats had increased (which already sat at a very high standing). If this was Fiverr 2.0 (instead of your Fiverr 3.0 thread, which i really enjoyed) then i would understand they want gigs that can churn out 50 customers regardless of the customer experience where as i feel that my gig/services play the tune to 3.0 yet the results are not consistent. I am like many other analysing this on a weekly basis vs the long view (which does always seem to pan out) and i am trying my hardest to remove my own bias and analyse the gig situation from a natural stand point. I just saw another gig which did make me chuckle…the gig featured a “rising talent badge” on page one with a considerable amounts of a spelling mistakes / missing words etc. There is one single review from himself (same picture and username with an additional digit so obviously the same person has made an account to review themselves). So regardless of the way the algorithm may work i question how that provides quality to buyers regardless of their budget, buying history etc. I do understand people need a chance but to give accounts a 1st page feature that are clearly not capable of the most simple things is damaging to Fiverr especially with those badges that endorse these sellers as a “talent”. Cheers, Andrew
  8. Hello @shanid123ni welcome to the forum. Unfortunately these types of posts wont do you much good here nor will you get orders by just asking for help. Most of the people on the forum are sellers so i would suggest asking a more tangible question about the platform or reading some of the great topics that offer advice.
  9. Hi Frank, I definitely agree with your perspective on the changing marketplace especially Fiverr’s focus on the customer experience and the importance of the buyer journey however there does seem to be a disconnect on the marketplace and does not reflect this accurately. There are huge amount of sellers ranking on page one (within my industry) that go against this notion. For example, We agree that 5 star reviews are not the only metric that are tracked and behaviour like replying on time, delivering high quality work, exceptional customer support and creating a perfect buyer experience are so important yet I ask the question… “why are there gigs on page one with low ratings” I know sellers are not perfect yet there are clear patterns of low quality work and or customer support on some gigs that have a page one spot. I like to think I offer the complete buyer journey and that my profile reflects this both publicly and behind the scenes. Not only pubic feedback but repeat business (for larger ticket sales) substantial tips and generally super happy customers. However… There are active gigs on page one that have many low/1 star reviews, so why would Fiverr rank these as being quality providers? I do not see those gigs in the new direction Fiverr is heading as it shows a pattern that this seller is not at the top of their game. People may argue that you cannot control reviews but as you mentioned they take care of themselves with high quality work, customer service (especially during any issues) and your skillsets as a seller. Often a history of negative reviews speaks volumes about the seller or their craft. My metrics have recently gone down yet my customer experience has improved (on an already high standing) we can only assume customers are happy but when you received substantial tips, direct positive feedback and 5 stars reviews on 100% of your orders, i do scratch my head and think, why did i go from page one to nowhere on that keyword search… Why actively reduce the exposure of a gig that aligns with this vision and promote gigs that go against this… this is not just my opinion but multiple buyers have expressed this via feedback about these gigs in question. I do feel that like the tide, page one sellers come in and go back out to sea and ultimately the reshuffle hopefully aligns buyers with quality sellers. Cheers, Andrew
  10. Most, if not all buyers on Fiverr are strangers (unless you are using the “Fiverr anywhere” feature and personally know the client) you should always proceed with caution as you truly will never know the person behind the username. Repeat business can build up a relationships/trust but regardless of OP’s past experiences, their “trust” in the buyer has lead them into an issue by operating against Fiverr’s workflow. Anyone who does provides their gig services before an order is actually placed is not operating correctly. Unfortunately @amelia_mattew you will have take this one on the chin, you have no grounds to request money or payment regardless of what the buyer may have said, they did not place an order. Even asking for payment could get you into trouble because no work has been requested by the client via an order. The only thing you could do is send a custom offer and leave it up to them.
  11. So you started working without an order for a complete stranger? If so this is not how to operate on Fiverr, there is nothing you can do as the fault lays with you i am afraid, the buyer is under no obligation to pay you for work you have decided to undertake without a order.
  12. My pleasure 🙂 glad i could help.
  13. I think context really matters in this case. TOS states Sellers may not solicit the removal of feedback reviews from their Buyers through mutual cancellations. Users are to refrain from spamming or soliciting previous Buyers or Sellers to pursue removing/modifying reviews or cancelling orders that do not align on Order Cancellation or Feedback policies. From what I gather from both the CS agent and the rules is the manipulation of reviews is the biggest issue. Many sellers ask for positive reviews rather than asking for a review on the service taken out.
  14. Hopefully i can help. An advertiser role should just allow them to post ads on your behalf, they will be able to see the payment methods on file (and use them / charge them to the account). They should not be able to anything confidential other than the last 4 digits of the card. I would double check with FB but each role should be defined on the account settings. Thanks
  15. Hello forum, Today is a great day 🥳. I was working away at my desk and heard my phone chime, the green Fiverr notification that I am so used to flashed up on my phone. I moved closer to unlock my device and the message revealed its contents to my surprise. My reaction was a mixture of shock, immense pride, gratefulness and joy. I would like to say thank you to this amazing platform for the opportunity to reach this milestone! I am excited for what the future holds and setting new goals upon the horizon to keep chasing. Thanks, Andrew
  16. I do see what you mean but not everyone fails to create well structured or relevant posts. So if there was a time sensitive issue it may deter people from using the forum which is here to help. 🙂
  17. A good idea, the only issue is it punishes good forum posters in the same turn.
  18. Thank you for this post Frank, I totally agree with what you are saying and have even been subject to conversations that turned confrontational many times on the forum. Funnily enough I was actually talking to my friend the other day about the forum and how quickly a simple thread can descend into toxic arguments with certain users. Compassion and understanding goes a long way and as a collective it would be nice to see this more. Someone asking a silly question or making a claim about “ranking their gig” should not be shot down in flames and berated on the forum… yes it can be frustrating however seeing the same comments insulting these posters is just as frustrating. ​ I have seen repeatable offences by certain members who just seems to argue and wish to engage in conflict rather than trying to help. I do hope this post encourages people to act with kindness and understanding in mind. p.s I would happily throw my hat in the pot if you need any mods to help out. Cheers, Andrew
  19. Very talented animator, i am not surprised the big tech companies are working with you. Keep up the great work Frank!
  20. I understand your frustration but the forum is here to help and advise, there is little point getting angry at us. Now to the issue, customer support will not hold funds from you unless there is a valid reason, we are not privy to the conversation but i you have now sent the file which customer support asked you to do? So what is the actual issue you are facing other than the threat of a chargeback.
  21. Firstly you need to refrain from asking me “are you not reading the thread” we are trying to help you…When i replied you had not answered the question regarding if this was part of your gig description / order you simply said “It wasn’t in the project delivery.” which does not answer the question.
  22. Ok so customer support has blocked your access to funds due to not delivering the order, i do not see what the issue is unless it was not part of your gig?
  23. A buyer cannot block your access to funds on orders that are completed.
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