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loathen

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  1. I see, OP means conversion rate. Conversion rate is one of the most important metrics for ranking the Gigs. 😄 That may be the case, I don’t know how Fiverr ranks the gigs but I meant that it doesn’t effect anything with the profile/level.
  2. Don’t worry about it. It’s just a statistic. It shows how many orders you recieve per impression. So if you had 100 impressions and 1 order, thats 1% conversation rate. Same with 1000 impressions and 10 order. 1%. 5 impressions 1 order is 20% conversation rate It doesn’t effect anything.
  3. Well I guess there is nothing to gain by keep writing to this forum. I will send a request to youtube and also I will be reporting the CS representative to every official channel I can find.
  4. You have been given the answer. You joined Fiverr in Jan 2020 and are level 2 with 237 reviews. This is an excellent start and you can have a great future here. Customer Support have made their final decision and nobody on the forum can change this or help you further. You have also been given loads of advice in your many forum topics on the subject. It really would be best to concentrate on building your business and let this become a distant memory. Good luck. And I have made a note of that and I will be sending a mail. But the problem here is that people act like I am in the wrong here, while the CS contradicts their own ToS.
  5. It’s obvious none of you here even bothered to look at my side. Fiverr is a business and it needs to protect their clients from frauds. You guys are losing money and Fiverr is doing nothing and you are OK with that. Nothing I will say will change your mind as you are okay with being scammed. I posted this thread to ask how can I report CS person, not to vent or get support. You guys told me I am in the wrong without me even talking about it. I don’t know why you are being agressive but I don’t care, I will not stop pursuing this.
  6. Its not against. It should only be used if file is larger than 1 gb or technical lmitations. Incase of limitations, you should have kept proof And I have. Buyer sent files via requirements section and I still can’t see the files. He sent me a screenshot showing they are there. Then sent me the files using Google drive.
  7. You didn’t meet the original deadline and even if the customer accepted the extension, that doesn’t mean he was ok with it, maybe he complained to CS that the deadline was not met. It’s clearly against the Fiverr rules to offer via Google Drive, something that can easily be changed and manipulated. You have all the delivery tools you need on Fiverr, using a third party is a violation of the agreement you have with Fiverr, so they could actually send a warning… Read the terms of service, it will help you avoid these issues. Now I can see the entire story and why they are closing your tickets. Just read the terms of service and move on. You are wasting CS time and your time too. https://www.fiverr.com/support/articles/360010639437-Delivering-an-Order?segment=seller You are going out of you way to make me the bad guy here. Does that really make sense to you? Honestly? Accepting something and then complaining about that? Have you ever sent an extension request? I mean I can’t even image what goes through your head when you say that
  8. You failed to meet the original deadline, maybe the buyer expressed his point of view to CS that he didnt had any choice or something thats why he accepted. CS response clearly mentions the mistake which other sellers pointed out. And in the TOS, no google drive link is mentioned. You are required to send work through Fiverr order page only not others. So another mistake. I wont be replying now as no use wasting time. Have fun with newbies response like above one. Peace out pvitalsolutions: You failed to meet the original deadline, maybe the buyer expressed his point of view to CS that he didnt had any choice or something thats why he accepted. CS response clearly mentions the mistake which other sellers pointed out. And in the TOS, no google drive link is mentioned. You are required to send work through Fiverr order page only not others. So another mistake. I wont be replying now as no use wasting time. Have fun with newbies response like above one. Peace out Well first off, it is allowed to deliver via google drive. https://www.fiverr.com/support/articles/360010639437-Delivering-an-Order?segment=seller I don’t know how you can believe that it’s OK to accept the extension and then ask for a refund stating it is late. Does this make sense to you? I just would like an answer to my ticket as there is new information (video is being used). At least Fiverr could take action and remove the video. They haven’t even done that! Why should I back down? Even if I don’t get paid back for this the video must be deleted. They need to do atleast that
  9. This has happened with many sellers even veterans. You have been given a logical answer by other veterans. You fail to understand. Keep on creating tickets, and mark my words you will be given a warning or banned. No use to make posts here as CS dont read these. So create tickets and dont mention over here. As its annoying, trust me veterans wont even bother to make you understand now. You will only get sympathy only from newbies and nothing else. So just move on and learn from your mistakes. And you think that’s okay? And no, they haven’t given me a logical answer. This is the latest message I recieved from Fiverr Support, dated 5 weeks back. resim716×440 20.6 KBAs you can see their points are not even making sense“the key reason being the deadline again which was not met” = Buyer accepted the extension request and I delivered withing the timeline “and also providing the work via Google Drive link to which buyer had to access to and could not use the work, which is not in compliance with our policy.” = This is allowed and also happened because Fiverr was bugged. Still, allowed. Also, he couldn’t access it for 1 WHOLE MINUTE because I didn’t set it to public. So no, no logical answers. This thread is asking about how I can report a CS person. Very different from other threads. I haven’t even linked the other threads because it is irrevelant to what I am asking.
  10. No this isn’t my fault. It’s a fraud buyer who lied to get free work and he is using my video without paying. That’s not acceptable. I am opening the threads because I have tried everything else. I am showing proof of literal theft here and you are blaming me for trying to get justice. You can block me if you don’t want to see these threads because I will not stop making them until I get a LOGICAL answer.
  11. The person above posted the story. They stopped answering sometime before I discovered the video is being used and I created a ticket to tell them the video is being used, and I can’t get an answer to that either. I mean, even if they don’t end up refunding, they need to answer and take action for the video.
  12. I haven’t been able to get an answer for 23 days on my latest ticket and he keeps marking my tickets solved without answering, total of like 45 days without an answer. This one buyer is using my work from an order he made CS cancel and I can’t get an answer, not one. So, is there a way for me to report this person?
  13. Because you had your money back, simple as that. If you already accepted the order and leave a 1 star review and requested a cancelation from Customer Support, sellers are left with a 1 star review of an order they didn’t get paid for, and sellers also lose their time. Fiverr Customer Support is buyer as much buyer friendly as anyone can hope for and the fact that you want to hurt sellers even though you got refunded seems cruel to me.
  14. Yes, from the resolution center. Others are right to tell you to talk with the seller but working on one layer is suspicious enough as it is. Maybe give them a day and if they don’t provide the illustration to you specifications, go for cancelation.
  15. One layer thing is weird but if you told the seller BEFORE you ordered about the resolution, cmyk and source file requirements and you did not get it, I would request a cancelation and if does not accept, contact the Customer Support. Again, if you told those BEFORE ordering, you have a case but if you said it after he drew the image, then it is your fault.
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