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jamayalt

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Posts posted by jamayalt

  1. I’m late to the party and I wasn’t sure if I should jump on it but fine, here are my 2 cents:

    I did notice around November December that things changed a little bit and that algorithm was almost like predicting if I’m tired or if I have more resources to deliver more orders.

    It seems to be very responsive nowadays to even slightest changes in your behaviour which I really like.

    I noticed that if I deliver 2-3 orders even just a day earlier I immediately get a lot of impressions and a lot of new enquiries in my inbox or orders almost right away

    If my orders got accepted without revisions then it has similar effect

    However if I do have orders stuck in revisions then I start noticing that I don’t receive so many new inquiries anymore.

    I didn’t see any difference with notifications “your buyer is awaiting your reply for x hours”. Because sometimes they are just the last ones to leave a message and it will be ridiculous if we will go “thank you, no thank you, ok prefect, sure great” until I’m the last one to leave the message

    I do like that this algo seems a bit more flexible because if I’m overwhelmed something falls through cracks and messages are replied a bit later than usually or it takes a bit longer (but within the timeline) to deliver orders then algo reads it like “seller is busy don’t throw more work their way”. And if you do deliver early and reply fast it seems like “that person has enough resource and time to deliver everything, they are still outperforming, give them more work”.

    With old algorithm it seemed that you make one mistake and everything goes to hell for a couple of months. Now it doesn’t seem to be so inflexible anymore.

    Though I do think there is still “good old” gig rotation.

    However if I do have orders stuck in revisions then I start noticing that I don’t receive so many new inquiries anymore.

    I agree, but I believe that it’s a bit flawed. Such things should be checked for qualitative revisions. I have loads of instances, where a client would say “all good, just hitting the revision button because I wanna wait to hear from my team” or most recently " It’s lovely, just marking as revised because I have decided I want to add a new icon that we previously didn’t discuss"

    This AI better get emotionally intelligent otherwise it’ll screw people for procedures rather than actual mistakes.

    • Like 30
  2. Sneakiness aside, the exit survey asks some very important questions.

    One of them is: “will you be using what “X” delivered?”

    Sometimes the buyer was not 100% happy, or hired 3 sellers to see which one would work out, or maybe the project got cancelled…

    So if they respond to that question with a simple “no”, then immediately the exit survey is going to negatively affect your buyer satisfaction metric.

    “will you be using what “X” delivered?”

    Yea, that’s super important and it’s great that you’ve mentioned it. I believe, that every seller should also try becoming a buyer once in a while to understand what’s on the other side of this world. I recently hired and was amazed when I got the exit survey. Gives you loads of insights on what’s going beyond the obvious “delivery completed and 5 stars”

    • Like 28
  3. It’s hard to figure what went wrong and which metrics I dropped if nothing out of the ordinary happened.

    This is probably the thing that annoys most people. We don’t know what we did wrong.

    I’m all up for updates and I’m confident in the quality of my work. But I’m not a fan of drastic changes like I just experienced.

    I did make some changes to my gigs. But they were long overdue.

    It’s hard to figure what went wrong and which metrics I dropped if nothing out of the ordinary happened.

    Some buyers are sneaky, they’ll give you a 5 star rating but when Fiverr will ask them how happy they were with your service, they’d say it wasn’t good. I feel, this internal rating system also plays a great part. As the OG post has mentioned, I would say focus on delivering the best quality that you can with the best customer service that you can provide. All these things are too mechanical otherwise.

    Hope you bounce back!

    • Like 31
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