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Everything posted by zzannezz

  1. Hi guys, I am very confused by the response time and rate on my account. About a month ago, I missed about 3 messages that I replied to late because fiverr didn’t send me notifications for them. As expected, my response time and response rate went way down. But since then, I got my response time back to 1 hour and my response rate up to 80%. However, I can’t seem to raise my response rate at all now; no matter how fast I respond to messages or how many I answer. AND just today, my response time went down from 1 hour to 1 day…even though I didn’t have any unread or unreplied to messages. I wasn’t late in replying to anything recently, I have been very careful about that. So I’m very confused why Fiverr is showing that. Any ideas?
  2. Thanks for all the advice guys! I feel pretty good about the response I came up with for it, and I have a ton of 5 star reviews so my average isn’t affected too much by it. 🙂 I appreciate all your help, everyone!
  3. This is what I am considering replying, I’m not sure if it’s the right or wrong thing to say: “I’m sorry you were not satisfied with my work. Revisions could have been significantly reduced if you had given me more information in the beginning rather than giving new information with every revision request.”
  4. Hi, So I recently had a client who didn’t answer my questions clearly and when they asked for revisions they would tell me a few things to change, then after I delivered, they would come up with new things they wanted to be changed that they never mentioned before. After completing the order, they left a 2 star review saying that it took too many revisions to get to the finished process and they went to another seller who finished with less revisions. It’s like they expected me to read their mind. I want to reply to their review to explain my side of the story, but I also want to keep it professional and polite. Any tips on how to respond to this?
  5. Do we even have a timeline or estimate on when this will be fixed? It’s hard to update and improve gigs for better seo and interest if we can’t even see how each gig is doing. It’s been weeks now…
  6. The best way to promote your gig on the Fiverr platform is to make sure it is properly optimized. Do your research on keywords and include as many as you can in your title and description. This will get your gig showing up better in the search results. Also make sure your gig has great images especially for the cover image. Most people look at the cover image first and will ignore gigs with bad cover images, so make sure yours grabs attention and clearly says what your gig is.
  7. Okay, thank you so much for your advice!
  8. The problem I’m worried about with doing this is that he will leave a bad review. He was happy with my base design but continues to ask for more and more revisions and after I told him he will need to purchase more revisions, he said he is not happy with what I delivered and “isn’t sure if I can actually deliver” I’m worried that if I don’t give him a refund and cancel the order that he will leave a bad review and it will ruin my business.
  9. I delivered an order to a client and it was exactly what he asked for, I thought it looked great and followed all his instructions but he said he hated it and that it was awful, so I revised twice and followed everything he asked yet he still hates it. I have never had a client act this way and I usually have no trouble at all following what a client wants. I think I may have to cancel the order with him as he obviously doesn’t like my styles. (Not sure why he ordered from me if he didn’t like my work) Should I cancel it or ask him to cancel? Will this hurt my business in any way, reduce sales? I’m not sure what to do in this situation and I don’t want to risk a bad review.
  10. Hey guys, I have a logo gig that I’ve had up for about a month. I design minimalist logos, but I’m wondering if anyone has tips to make my gig stand out among all the other logo gigs. Logo design is such a saturated market, and I’m having a lot of trouble getting my gig onto the first pages in search results. If anyone knows how I could optimize it better and make it stand out a bit more, I would love some advice. Here’s the link: https://www.fiverr.com/zzannezz/create-professional-logo-design
  11. Okay, thanks! I’ll keep that in mind, I didn’t know that was a thing.
  12. No! Do. Not. Do. This! 😱 See the link posted by @lloydsolutions May I ask why? It has worked well for me so far…
  13. Make sure you politely ask your clients to review your gig after you complete their order. If you ask nicely, most people will rate your gig. Stay as active as possible on Fiverr (the more often you’re online the better) and make sure your gig is optimized to show up in search results.
  14. You have a good cover image, now add two more images to showcase some more of your work. This will improve likelihood of clients hiring you. In your description, you list off a lot of keywords without putting them into context. Don’t do that, weave them into an actually description that describes your service and qualifications.
  15. Your gigs look very good. Stay active on Fiverr; make sure you’re online as much as possible and active in the buyer requests and Fiverr forum. Don’t give up!
  16. Try sharing your gig with friends and family who might be willing to order it. This will help kick start your gigs and get you some reviews.
  17. I recommend designing a better cover photo, the image you have displayed in yours is stretched and doesn’t look quite right. Also, take full advantage of all 3 image slots you have for uploading your content. Give more examples for people to look at. Also, look through your gig description for spelling errors and make sure you capitalize the word ‘I’. You may want to make your description a little longer and try to weave in some keywords for better SEO.
  18. Your description looks very good! I highly recommend using all of the image slots for your advantage in your gig. You could get graphics that show what you offer and give more visual details about you gig. You may also want to add a short video. Also in each of your package descriptions I would define a little more about what “simple program” means versus “complex program” and “program with some complexity”. Give specific guidelines for what your clients are getting to avoid confusion. This will help convert more viewers. If a viewer is confused on what your gig is offering, they are much less likely to purchase it.
  19. Traffic is something I have been struggling with also on my gigs, so if you figure out how to get more traffic, please let me know!
  20. I don’t see anything wrong with your gig. I’m not sure why you aren’t finding it when you search.
  21. Make sure you check for spelling errors in your description. Even one spelling error can turn off a buyer. Good luck! 🙂
  22. Hey guys, I have worked really hard on making my gigs look very professional, but it’s still extremely hard for me to find buyers. I am wondering if this could be due to SEO as I am not very experienced in this area. If anyone could take a look at my gig and let me know if you have any tips for optimization, I would be so grateful. Here is the link: https://www.fiverr.com/zzannezz/create-professional-logo-design Feel free to give advice on my other gigs as well if you have extra time. 😉 Thank you so much!
  23. Your gig looks pretty good! I would recommend getting a cover image for your gig that is attractive and has a very short ‘title’ of what you gig is offering. Also try updating your gig to the 3 package choices for buyers. This way you can offer longer or shorter narrations based on what the client is looking for.
  24. I would love to give you feedback. What is the link to your gig?
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