A SHORT STORY OF MINE.
My 3rd order on fiverr was a 5$ order and got cancelled on 26th May 2018 at 06:52am, it was my mistake and the reason was that I took the client requirements a little light and I thought the client will not notice the little mistake I did and delivered the order without correcting it. Client got angry and cancelled it by threatening me that she will report the mater to customer support and get me banned etc. like I wasted her 12 hours. I was new here, after trying my best to comfort her, gave a lot of extra bonusses etc. nothing worked and I cancelled the order. Many of my friends who were already here on fiverr asked me to just delete my id and make a new one as this one is screwed and will not work for you, you should try again on a new id, this id will never be ranked etc., but I did not listen them even though they were working here since 2015-16. I kept responding to buyer requests and after responding about 100 buyer requests, I received another order and the process started again and here I am today (3500+ completed orders) with the same id.
NOW COMING BACK TO THE TOPIC
It’s a very common question amongst the new sellers, can we cancel our first order? Or any order from the initial orders we receive on fiverr?
Another question arises why this situation occurs, and following are the 4 most common reasons:
1. You are new and you did not do your homework before joining the platform: -
a. There are some sellers who join fiverr without properly reading its TOS and policies.
b. First time dealing with a client/buyer. So they were not expecting the buyer to act in that manner (false imaginations). Lack of knowledge and experience in handling clients.
c. Some even lack basic business ethics.
2. Lack of Business Ethics and Professionalism: - In my experience I have noticed many under developed/developing countries do not teach business ethics at college level or in some cases not even at Graduation Level. So here comes a clash, buyer expects some good business ethics and the seller do not know much about it.
3. Presentation: - If you are new in this field (online freelancing) and did not prepare well to meet your first client and his/her expectations, then yes you will be facing difficulty in presenting your work and effort the way it is supposed to be on an online platform. Your client may feel that you are not suitable for this job (your badge, reviews and joining time also shows that you are new).
4. Trying to do everything or anything to get your first order: - Another very common issue which I have seen in buyer requests that seller try to get the projects which are not even related to their gigs, for example a logo designer taking a project of an illustrator to illustrate a short story. This leads to frustration of the buyer as well as seller, because both are not on the same page, even the requirement form is not related to the order (seller gets a first and a bad impression).
CAN I CANCEL MY FIRST ORDER?
Yes, it’s very important to maintain your initial record good and up to the mark but if it’s not going well, yes you should cancel your order in a very professional way. Nothing will happen, the process of your growth will may get a speed breaker, nothing else but yes try to learn from your mistake and learn how to bear the loss as its your first time and there will be many more in future. Profit and Loss is part of every business, work, job etc. Put-up your best and leave the rest , do not get depressed its just a cancellation which I believe you tried your best to avoid.
If you keep working hard then even after any cancellation everything will be back to normal.