mateusbl

Hi the first thing that you need know is not just you that faced this situation. Is the same thing when your gigs are moved to the last page the promotion become unavailable. There's some kind of average performance from sellers, that has many factors including: completion, overall reviews. But what makes much more impact is the Private Customer Survey, as this is a private survey the buyers can be more sincere regarding your services. The only things you can do is improve your quality services or improve your customers experiences by keeping them posted about the process to ensure their satisfaction. Also do not keep waiting, use the buyer request page to get more orders this will help the things be back more quickly. You need get new orders and ensure a good work. I recommend you to search in the forum and you will discover many topics about this.

This is something they don't give efforts. Maybe they should reformulate it. The Buyer request show sometimes "adsense", "seo" "development" and others requests not relationed to my category "Graphic & Design > website design". I already said that to them but nothing changed. The problem is the request page that is not dedicated to each category, is just a page with simple fields to mark that contemplates all categories. Another example is Voice Over request with languages that you do not work on. If you create a request, you can select category and subcategory, but there's no fields to language, accent, minutes. Also this field of budget should be removed. All the times we see comments like "I inserted $5 but just ignore this budget". This way the buyers will also stop to define what price they wanna pay for... instead of that they should see only the price offers from sellers and choose the one who fits what they wanna pay.

Not as before, I got really busy this year. Also even worse than the spam posts is the users who just reply "thank you" in a topic that is a question. Is the internet of things, where people comment without read the things '-'

I think you know well the terms of the platform and you made the right thing by contacting the CS. - The users can not have more than one account; - Threaten is not allowed. - NSFW is not allowed. For sure these 3 points are redflag to avoid this kind of buyer, and to take some action by contacting the Support.

I have already received it 3 times and in my opinion the main problem is that the briefing did not have enough information. So how could I give an offer without talk first to understand the buyer needs/scope of project? Is a little similar to the buyer request... without enough information becames difficult to give an offer. 2 times the brief was relationed what I do, but is not what I really do... the good thing is that we can mark why we decline the brief. If we receive the "brief" the system should require more details based in each kind of work

This is certainly a feature that could be implemented, perhaps the Fiverr expect the sellers to enter in vacance mode to be unavailable when they are busy with many orders? And just my opinion if you are getting many orders than you can randle, maybe you should considere increase your prices.

Well this is a new vertical in the market and a trend in the world, I work with design for websites and I'm receiving more and more projects relationed to NFT, so can be an opportunity for you earn in this category. Of course I don't create NFT arts, but at the same time that someone can hire you for $100 and sell for $1000 the opposite can happen too, where your buyer probably will sell nothing.

I agree with you, but each one should try at least the Couponand see if bring prositive results, in one case I gived a Coupon and after that the same buyer purchased other 2 orders without discounts of the coupon (the coupon will discount only in the first order).

I was checking this "manage notifications" feature, and i'm receiving notifications only in the website, not in the App. This is working in the same way for you guys? @newsmike @finndev478 @smashradio As i don't access the website all the time, notifications in the app is much better.

In my case, SM give me suggestions to improve, some things i did and others not. I was hoping to receive feedbacks over the time, after the first advices i didn't received more advices. I was thinking if i didn't received more advices this means that i'm going well, maybe not? The features are good, like fast clearance, coupons, analytics, priority support. And most important the SM are humans and they help you much better than the CS, the cs is almost a copy and paste. But i have my doubts about two points: 1- Growth programs priority, no one know how this works as the Seller Plus program is new. 2- All SM act in the same way? They will just come to us just if we get in touch?

I’m interested in be invited, everyone wanna improve their self… learn more always is a good start to grow up even more in the platform.

All this things is a mystery, today i received 3 messages from Promoted gigs… just in one day ‘-’ ‘0’

Speaking of that… This week I received a message I can promote even gigs without 20 reviews or so. I assume they are tracking the seller performance and they allow even gigs with a couple of reviews to be promoted? Or maybe they just rolled things out for everyone? Hard to say. The requirements was reduced from 30 to 20 reviews… but i don’t know about less than 20 reviews… probably they are expanding it. I just expect that the promotion use all our daily limits… at this point the promotion is far to use the daily limit.

This time i’m using the Promoted gig with an amount enough per day and for pay the click… but in this last week the gigs stopped to receive click… even that they are active. One point to be noticed is that no one reach the limit per day… so how much of exposure this feature can bring to us?

I could definitely see that being a thing since that would make more sense to focus on than relying on a single metric for conversion. On that note, the last 3 - 4 days have been pretty weird for me. I’m getting almost no new messages or orders from new clients and the messages I do get don’t seem to be related to my gig at all which hasn’t happened for the last month or so at least. Weirdly enough, I’m getting more clicks on my gig than usual. Is the same with me, in the past week no new messages or orders, and when i get new messages is for to do something that i don’t do. So i’m thinking about how the conversion rate act in these cases

About conversion rate, the system can detect if you sent or not an offer in the chat? Because is common that we receive one message from a new user and this user disappear… if we don’t get more answers with them this affect the conversion rate?

All this things of configurations and changes make me feel curious about one Seller… there’s a TRS that works with logo, is not a cheaper gig… and all months due the amount of orders in queue, he turns off his profile “Out Office”. Then he opens again to receive more orders… so is curious that he doesn’t looks face some impact in all this things… maybe the fact that all the time appears that he has 30, 40 orders in queue create some psychological effect. :thinking:

Yes this is the best example you do promo video… is clearly that the user don’t read your title or your description before contact you… For me is the same like you… i don’t receive orders but receive wrong messages in some ocasions. I’ll start to track how often this happen to see what can be done about. Thanks for the advice.

This make sense, but this match have failures… because in the end the buyers are humans not machine. Is really commum that we receive messages from buyers that don’t read the GIG TITLE… and contact you thinking that you do X when you do Y. (Is crazy but this happen in all internet) For example: Sellers that write script for videos… receiving buyers that ask to edit video. Or a Voice Over Seller that work the idiom A and the buyer ask for the idiom B. In this examples the Seller never will convert. So this match need improvements, analyse more deep the variations to filter better what kind of sellers fills more closest to 100% with the buyer needs.

In some points i agree with you in having access to this comments, if we don’t know what the clients thinking about us we never will be able to improve ourselves. One thing that we have sure is that the Fiverr get this comments for some purpose. At least the Fiverr could analyse the most commons problems of the clients, and provide an article or PDF with everything that the sellers should pay atention, for the sellers see if they are making some of this mistakes. We can see that Fiverr is trying to improve the experience of buyers, the quality and most important attendance. So they should create a “Education Center” for the Sellers learn what Fiverr expect from the sellers, from the Gigs, etc… We have now this initiative of Seller Plus where the Fiverr give us advices about our gigs, and in fact this is something that new users come and don’t know how to configure the gigs to reach the expected quality of Fiverr… but for this beginning the access is not for everyone.

Yes just don’t know what’s the criterion, new sellers and older are being chosen. Hope that they invite more sellers

Are they accepting yet? I manifested my interest so many times but don’t get some answer

It depends. Honestly, in my case, there was a bug with the Fiverr payment system. I ended up canceling 20-30 orders in a 2-month span. Yet somehow I had cancellations popping up because people were canceling left and right since their payments were not going through, and they most likely did chargebacks or went to customer support. At one point I had 130 cancellations within 2 months, yet I didn’t lose any level. So clearly those were not taken into account, but the truth is that I never got back on track until the 2 months passed and I had less cancellations. So as far as I know, everything can be a factor. The sales volume too. By the way, I think I know why you were pushed. You have 14 reviews for the past 2 months, and one of them is a 1-star review. So… that 1-star is definitely why they pushed you back. It’s one thing to have 400-500 reviews a month and a 1-star review, and then there’s another to have 15-20 reviews and one of them to be a 1-star review. Unless you have a large influx of orders to counterract that bad review, you may have to wait 2 months or so for it to not be so important. What you said have reason, this 1 star review is refered to the cancelation that the CS removed (the cs don’t remove reviews). I think you are right about this 1 star review (even that wasn’t my fault)… My gig was moved in the same day that i received this cancelation… so i still thinking that the reason could be this cancelation… even though that the CS said the opposite… is really confuse But is complicated because just 50%-60% percent of the buyers make reviews… so i suposed that if i got more reviews and after 60 days the things become to normal. Thank you again to take your time to give your feedback based on your knowledge… i really appreciated.

Well, if you have issues with your gig performance, I can see why they disable that feature. They might think that the gig is unrelaible, since there are late orders or cancellations showing that. In my case, I saw that if you avoid any problems with your gig and get good reviews, you will eventually get back. No. Learn what you did wrong,try to identify that on your own. Then don’t do it again. In my case, I had surgery and I had to cancel orders. So I was left 2 months outside of Fiverr search. There’s always a reason. Well in my case i got one cancelation that wasn’t my fault, and the CS removed the cancelation. I asked them why my gig disappear and they said that there’s no relation with the cancelation… based in their opinion just one cancelling won’t affect you so badly. (if the gig was affected, since they removed the cancelling the gig should comeback) Since i started in 2019, i never delivered late… so i have no idea what was the reason. All my reviews was 5 stars, two or three was 4 stars. So i presume that is just a normal rotation, based on suggestions from CS is to continue providing quality 🙂

Usually there’s a reason why they moved you to the back. It mostly has to do with the gig performance. You have late orders, cancelations, something in your stats is not right. I know every time I got removed, there was a reason. It was still unfortunate, since I got removed from search, but they do this for a reason, the algorithm has its reasons. Yes i understand, there are criterions we never will know… For me is just strange that they disable the “Promote option” due the position of your gig. The impression is that all the things are going against you. 🤨 And what do you do in those moments? Take a break?