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mateusbl

Seller Plus Member
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Posts posted by mateusbl

  1. @Kesha

    Is quite difficult to take a day off on Fiverr, everyday we receive messages and we must respond to them. Fiverr should also think in the mental health to avoid burnout, few things that should be done:

    - Add weekend AUTO-REPLY, something like: I'll be back Monday
    - Remove order response rate and inbox response rate at the weekends

    Let's say the true, many buyers do not care about their orders at weekends, they just come back Monday.

    • Like 15
  2. 3 hours ago, visualstudios said:

    Just got this brief

    Do you still use brief? It never worked here, all times I received wrong briefs from other categories. Never went to a perfect match.

    While in the other hand all Fiverr Neo messages I got was related to what I offer, and I even got an order from NEO.

    Brief is a trash, and should be replaced by NEO

    • Like 7
    • Up 1
  3. I like to use Trello to create the flow of work, sometimes we receive a fast delivery and I need move this one to priority... or even to put together orders with changes to do in the same day. Is also a good way to define a day off.

    I'm also using chatgpt, to adjust texts, and some dots, comma, to give me text one per line... it's solve the problem to need rewrite in another formatation.

    • Like 21
  4. This is much more complex and I don't think they will bring a solution to your problem. Because we have also another problem much more simple to be solved and still there. For example a Gig with 7 days delivery:

    01 January - Buyer placed the order
    06 January - You made the delivery
    09 January - Buyer need approve in 3 days
    09 January - Buyer ordered extra gig (+3 days)
    10 January - You have 24 hours to delivery, not 3 days

    In resume:
    - The extra gig (+3 days) starts to count based in the day the order was placed 01 January
    - 7 days delivery + 3 days of extra gig, you have until 10 January

    This mean you have now 24 hours to work in the extra offer, the solution is simple here, just start to count based on the day the extra offer was placed:

    09 January + 3 days = 12 January

     

    • Like 9
  5. I have orders placed 1 month ago, and 2 months ago

    - The buyers are abusing of this "Unlimited" Extend Review Time

    - The sellers can not do anything about it, just wait Unlimited Days.

    For how many times Fiverr will keep ignoring all sellers request about this situation?

    A.png

    • Like 26
    • Sad 4
  6. What I would like to see most are:

    - Be able to add a "Saturday-Sunday Auto Reply" to buyer that get in touch on the weekends.

    - Remove the response rate on the weekends... so we sellers can take a little of break each week.

    The fact is that most of the customers wait until monday place the orders, many of them don't want to spend their weekends with things related to work.

    • Like 16
    • Thanks 1
  7. @levinewman

    I don't know if this another recommendation make senses, but we sellers are severely penalized when we receive a 1 star review. Even the Fiverr Team knows sometimes is impossible to deal with some customers.

    We could have some system like if we receive 1 stars review, after 200 consecutives orders all with great 4-5 reviews, this 1 star should not have to much impact,  since our past 200 consecutive positives reviews are proof of our journey in delivery a great service.

    Is just quite strange a Seller give your soul delivering a great service in more than 500 orders and then in a rare case when this seller receive a 1 star review have to much impact in the seller account.

    • Like 7
    • Thanks 1
  8. @levinewman This is a good opportunity to share some insights.

    - When they lauched the most recent Promotion Coupon, there isn't a label on the orders that are associated with the first-time buyer promotion, we need know which orders came from promotion. *Not sure if they fixed this issue.

    - Another thing is related to Private Customer Surveys, since is private we can not see our performance and when this decrease we sellers are penalized by the system... I already recommended that in our analytics panel should have an AVERAGE SCORE for we sellers know if our performance are good or not, allowing us to take action before face a major drop in our account. Something similar to the repeat business badge 

    Screenshot_2.png

    • Like 11
    • Thanks 1
  9. How about the platform improve the system for the Sellers?

    - If we offer 3 revisions, automatically when the buyer try to open a 4° revision the platform should inform they used all revisions and they have to pay for an additional revision. "A Pop Up could also inform if the seller left things missing the buyer could message the seller in the order page".

    - The same thing to Extend Review time, should be charged at least $5... because many buyers extend without reason.

    Looks like the Platform do not wanna earn more money

    • Like 14
    • Up 2
  10. "I had a buyer who ordered without contact me, the buyer was disrespectful and refused to share any information to complete the order... the only solution was ask for help in the Customer Support, since the buyer refused to cooperate."

    In cases like this where we can not do anything since is not or fault... will the buyer be able to review after the cancelation?

    >>>> Even the support say to us that exist some buyers impossible to deal with <<<<

    • Like 32
    • Up 2
  11. 6 hours ago, vickieito said:

    As @uk1000@smashradio@miiila, & @mateusbl mention, there are gaps in the the features, thinking process, and coding of Brief & Match.

    The process to create a brief is generic, this make many briefs with vague information. At least the Fiverr added the option to sellers contact buyers to know more. But the correct is show personalized fields to each category:

    - if you do voice over: fields to select language, minutes, voice style...
    - if you do translation: fields to select language, number worlds...
    - if you do website: number of pages, sections...

    At my point of view Fiverr should collect ideas from sellers of all categories and see which fields are most important to have in the briefs. If they can not do fields personalized to each category, the Ai is useless because will be working with generic data.

    @danno1950 @vickieito

    • Like 51
    • Up 5
  12. I already can see the buyer extending the revision time to 5 days, after the 5 days has passed, they will open a revision... when you delivery again they will extend again in more 5 days... in a loop.

    This must be a paid option, how about it? We sellers set the value to extend X days, and the Fiverr earn 20% of this.

    • Like 125
    • Congrats! 5
    • Up 9
    • Thanks 3
  13. 3 minutes ago, vickieito said:

    @visualstudios - what are your thoughts on adding this feature to the Resolution Center and Custom Offers?

    @mjensen415 

    Is good to see the Fiverr is trying to improve this, but I don't think those things are necessary... buyers who has experience in the platform already know about the revisions policy. 

    - A good idea should be send a notification about revisions to new buyers/new accounts after the seller delivery the work.

    - I also agree with @vickieito about adding in the custom offers "More days to Review", so the buyer could pay to "have our support to more days".

    • Like 167
    • Up 12
    • Thanks 3
  14. 8 hours ago, max3dmodel said:

    For me, It worked well for years, but not in the last year. I already felt that the buyer request feature is broken. before they announce the brief and match. 

    if I categorize the requests

    * sellers trying to promote their gig

    * people trying to get traffic to their website

    * irrelevant

     

    my personal opinion,

    Fiverr could have improved the buyer request feature instead of replacing it with brief and match. no offence to the sellers who get orders from the search result but why do they need such a feature they already get orders from the search results. The brief and match feature is good for those who are already selling. but not good for those who are trying hard to find an order.

    The problem in buyer request is they not put much efforts on it, this is why had many spams. The same will happen with brief if Fiverr do not put efforts against spams.

    • Like 10
  15. 8 minutes ago, bigfact said:

    Already ask and they said the buyer request already removed and new feature live available now. 

    If the new features is available, did you asked why you still not receiving briefs? Of course is not just you who is not receiving briefs, but at least they should inform if still being implemented... when you will receive briefs.

    • Like 8
  16. On 9/29/2022 at 11:51 AM, bigfact said:

    now buyer request are being phased out. the new feature still didn't work for me. I didn't get any request match. my gigs and account totally fine and i am level 2 seller. I usually sell my logo design service $40 and how much should set minimum rate on brief? 

    The Brief feature still being implemented. Contact the support and ask them to take a look in your account if is all okay. Write here the Fiverr answers to others users know about

    On 9/29/2022 at 2:50 PM, adnankhattak193 said:

    Hey any body got an idea since fiverr announce match brief, I didn't get a single match for my gigs, I am providing Video and graphics services, working on almost "TEN" categories 

    Have you contacted the support to take a look on it? The brief still being implemented, check with them to see what to do.

    • Like 12
    • Thanks 1
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