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mrs_write

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  • Birthday 11/29/1904

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  1. @tenebres_telrei, @uk1000 It’s a text which requires proofreading. I’m sure they could send it as a .docx file, but I don’t really know how to ask them to do that instead of using the Google Doc without making it sound like I don’t trust them. It’s a VID who seems to have worked well with a lot of sellers, according to the reviews on both ends (but yes, a small reluctance to sharing my email with strangers still remains).
  2. Hello, I have reread the ToS, as well as several topics here. Most of them were discussing if asking for your buyer’s contact details is allowed. I know that the ToS states this: Any necessary exchange of personal information required to continue a service may be exchanged within the Order Page.What I would like to know is if sellers are allowed to provide the buyers with their contact details if this is necessary for completing the gig. I have received an offer request from a potential buyer. They have a Google Doc I would need to work in, and they need my email address to grant me access. Am I allowed to give them my email address, if I do this on the order page, after the order was placed? I definitely do not intend to communicate outside of Fiverr. I contacted CS, no response yet, but I cannot wait too much longer without sending the buyer the custom offer they have requested, or I might lose the job or look unprofessional for not replying promptly. Thank you in advance for your answers!
  3. This is great and elaborate advice! The only thing I’m skeptical about is this part: “sellers are often paid in full by Fiverr where a customer cancels and yet the project was delivered in full to a high standard”. From personal experience, as well as what I’ve read on the forum, situations when sellers are getting their money despite an unfair cancellation are pretty seldom, but that shouldn’t keep any seller from trying anyway, if they know they have delivered accordingly.* *Up until recently, the ToS used to state that “Orders are not eligible to be cancelled based on the quality of service/materials delivered by the Seller if the service was rendered as described in the Gig Page. Buyers may rate their experience with the Seller on the Order Page, including the overall level of service quality received.”, but I see it has since been removed.
  4. Yep, my advice (for future situations when a buyer contacts you before placing an order) would be to do a bit of research to see if it’s beneficial to work with them. What I do each time a new buyer contacts me is I visit their profile and from there I check the profiles of the sellers they’d worked with and read the reviews and ratings that particular buyer had left those sellers. Detective work, but really helpful. This way you can see if it’s a reasonable buyer or someone who constantly leaves bad reviews or even states in said reviews that they are extremely hard to please and picky. If I see something like this, there’s no way I’ll risk working with that buyer. After checking the buyer’s feedback pattern: If all seems right, you can go on, discuss all the necessary details, and invite them to place an order when you have a complete understanding of what they want and you know you can deliver that. Also, having an efficiently-structured requirement section on your gig is extremely helpful: you can set up a small questionnaire which will require that the buyer provides all the information you need so you can deliver the results they expect. If you see some red flags regarding the way they had reviewed all the other sellers, you can politely decline working with them and even block them afterwards, to make sure they would not order despite your refusal. I hope this will help you avoid bad buyers from now on. Good luck!
  5. I’m facing the same problem. Did you eventually get demoted for not having received any ratings within 60 days, although your general rating was 5?
  6. In case you still haven’t found the CS email address, here it is: support@fiverr.com You could also message the buyer, apologize and let them know this was caused by autocorrect and that you are trying to fix it. But before sending the message, my advice would be to read the TOS to make sure your message would not be marked as spam or harassment.
  7. You can email them at support@fiverr.com, but please keep in mind that it may take some time until they are able to respond, due to numerous inquiries.
  8. Yes, it is common for buyers to not answer messages anymore in case they picked other seller. But you can still see that they continued to be active on Fiverr. What is weird here is that they never got online since the day they sent the messages. This made me question whether it was a bug and the messaging function was affected. If it’s just a coincidence, then it’s fine. Thanks for your reply!
  9. I don’t know if this is actually a bug or just a coincidence. Last month I raised my fees by $10, taking into consideration that this might slightly decrease the number of new orders and inquiries. Since then, I only received 2 messages from potential buyers, despite my gig still being on the 1st page. The weird thing is that both these buyers vanished right after contacting me - I’m not even sure they saw my replies. It appears that they haven’t logged in since they messaged me (one for 28 days, and the other one for 3 days). Their initial messages and my replies haven’t disappeared from my inbox (as I read it happened with other bugs). Had it been a singular situation, I would have assumed that that buyer wasn’t a regular Fiverr client and may have solved their task outside of the platform in the meantime, but having this happen twice in a row raised some questions. Has anyone else encountered this recently? Is this a bug? Is it possible that the buyers might have actually been online and written back, and their subsequent messages didn’t appear?
  10. Yes, unfortunately I was informed the content could not be restored. Thank you for your suggestion! I had clicked the “Save and preview” button on several occasions while editing gigs, but I didn’t know it could be a method to prevent the loss of recent edits. I’ll give it a try, as I’ve just started editing the aforementioned gig again.
  11. Sorry to hear that. Here’s what CS had answered when I addressed this at the time I created this topic: Please use your PC/Mac and do the following: 1. Log out of your account 2. Clear your cache/cookies and trying out different browsers (Chrome, Firefox…) to see if that helps. Make sure to check Chrome in Incognito Mode too, and no extensions are running as it may be an extension causing this. 3. Log in and try again. It didn’t restore my content, but maybe it works in some cases. Indeed, they eventually said the lost edits could not be retrieved and I was advised to make the gig active and edit it again, if needed (my gig was paused when my edits were not saved). Bottom line, the best way to make sure your edits will not go down the drain after you thought they were saved is to keep them in a backup document and/or to use the method suggested below by @forcopywriting (haven’t tried it yet, but I will).
  12. I have this bug too. Also, not sure what “the disappearing messages bug” is, but sometimes the mobile app won’t show notifications when I receive messages. Is this the same thing you were referring to, @queenmercedes?
  13. Hello, fellow sellers! I posted this yesterday, but I think I used the wrong subcategory, hence I deleted that topic and I’m posting it again, in case it has more visibility within a more appropriate section. I created a new gig. When I did that, I wrote some random dummy info in each section just so I could create the gig and paused it immediately, as I was planning to come back afterwards and edit it thoroughly before making it public. This is exactly what I did - changed the title of the gig, and added a well researched and carefully phrased SEO-optimized description, 10 or 11 FAQs, as well as a 5-question requirements questionnaire - all of these in 2 languages, making sure I kept everything within the character limit. I did save several times during this process, and each time I saw the confirmation that the information had indeed been saved. I still had some changes to do, so I decided to turn off my computer and get back the next day. I saved once more before turning off the computer and everything seemed alright. But… the next day, my (still paused) gig was back to the initial state - it seems that none of the edits had been saved. I tried refreshing the page, I checked both the desktop version and the app, to no avail. Unfortunately, I hadn’t saved the content separately (I trusted the Save option on the website). I have contacted CS hoping that maybe there’s a chance they can restore the edits, but they are still to reply (I understand they have a lot of requests, so I’m patiently waiting). Until they respond, I’m curious: has anyone encountered a similar situation? If so, were you (or CS) able to restore your edits? P.S.: lesson learned - each time you create or edit a gig, make sure you save your new content separately, as a backup. In case it disappears, you’ll just copy/paste it instead of composing it again from scratch.
  14. It doesn’t? Then what would be the point of blocking a buyer if they are still able to place orders? :thinking: So far I’ve blocked 2 buyers, and, fortunately, none of them purchased nor contacted me afterwards.
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