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aliayyaz

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About aliayyaz

  • Birthday 10/30/1904

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    Pakistan

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  1. I don’t find anything funny just because they called you by your buyer’s name. that just shows how non serious Customer Support is on fiverr. it’s trash
  2. thanks for trying to help. I am sure he does not need a decompiled apk. throughout the project i sent him the same files for testing many times, and he never complained or commented about the format. He started doing this after i delivered the work. He is doing it just as delaying tactics to have some sort of reason to press the “Request Revisions” button. In the latest Revision request he didnt mention this. Because I sent him screenshots of everything. Now he said “I am checking function” which means he has the files he needs. he is just playing his next trick.
  3. no. he doesn’t need a decompiled apk. a decompiled apk isn’t in the scope of the project, nor has it been discussed. he won’t be able to do anything with the decompiled apk anyway
  4. Look, I have 86 completed orders and 15 cancelled ones. Almost all of the cancelled ones were due to the buyer ordering without discussing cost etc, or ordering a service i dont offer, or blackmailing like the current buyer is. In all 15 i went to customer support and all i got were responses like “I am sorry this happened, we know it’s not your fault, we wish we could help etc”. Now I couldn’t’ve been wrong all 15 times. I think if they penalised the buyer even ONCE, i could say ok, you win some, you lose some. But that’s not the case at fiverr. the stats are very different on other sites. i’ve won more disputes than i’ve lost. and the disputes happen way less frequently because buyers know they won’t get away with cheating.
  5. Did you ask them to do so? Every time I asked them to contact buyers on my behalf they did. Secondly you could also tell your client that they are misusing revisions button and that they can just drop you a message instead. Third: you are running your own business and fiverr is just a platform. What would you do if you were the complete owner of your business and there wouldn’t be been fiverr behind your back? All business have to deal with difficult clients and take losses in some cases. Did you ask them to do so? - Yes, many times. Secondly you could also tell your client that they are misusing revisions button and that they can just drop you a message instead. - Already did. What would you do if you were the complete owner of your business and there wouldn’t be been fiverr behind your back? - doesn’t apply to this situation. I do work for people outside websites too and then the manner of dealing is very different. I take 30-50% payment in advance and then start the work. Over here, the work is coming through a third-party/moderator (or whatever way you put it) called Fiverr who takes 20% from me on every order and claims to be a fair marketplace. Fiverr wants us to keep communication here, share files here, follow the rules laid down by Fiverr, and they punish us when we don’t follow the rules, so in turn, they SHOULD protect us when someone commits a violation against us of this degree. They claim that they do protect us, but they actually don’t.
  6. Clearly the order is still ongoing. They can easily cancel the order for you. Otherwise, they can’t force the customer to accept the order if he feels that’s not ok. So I can see why Customer Support is saying this. there is nothing in my post about “forcing the buyer to accept the order” If he needs a revision, he can tell me what needs to be revised. but pressing the “Request Revisions” button and then running away is WRONG.
  7. How would you like them to address that “issue”? What you want support to do is to force buyer to accept an order (which will never happen) or to communicate with your buyer instead of yourself. Fiverr is not there to do your job for you, it’s your job to try to communicate and resolve things with buyers when they a raise even if it’s annoying as hell. no, i do not want fiverr to forcefully complete the order. no, i do not want them to do my job. do not make assumptions. There are a number of things they could do. The buyer is abusing the “Request Revisions” feature by waiting for 3 days and then pressing the “Request Revisions” button, without telling me what is to be revised, and without answering my inquiries or responsding to anything i say to him. Fiverr could penalise/warn him for misusing a site feature. Fiverr could tell him that support has been contacted by seller with complains of mal-intent and tell him to speak to me to resolve the issue, or speak to support to convey what is going on, or when he requests revisions this time add a message that explains what needs to be revised. That’s just a start, i could make a list for you. I have accounts on 3 other freelancing websites and i can tell you what they do in such cases. For cheating so blatant they actually do complete the order and pay you for your work. I can share proofs but the system would probbly block them. Another website takes the dispute to a moderator who reads the chat, listens to both sides and then makes a decision. In short, there are MANY things that could be done. Fiverr does NOTHING if it’s the seller who is complaining. I am sure if the buyer had contacted them with this many proofs, the order would be cancelled in a second. I am sure you already know all this, so your lack of empathy is not welcome.
  8. You raise an interesting point. I currently have an ongoing ticket with customer support in which i have tried to be complete factual and logical instead of emotional. I wrote about it in detail in a separate post. Can i request you to take a look at it and tell me if i raise good enough points or not? Because the response from CS has still been cold and indifferent. bot-like replies without addressing the actual issue
  9. If the buyer cancels, can you upload the game as your own and earn from it? The buyer won’t have the rights to use the game if he cancels. Yes, that is certainly a possibility i will consider.
  10. i don’t see this post as truthful at all. I have contacted support many times and all i got is bot-like responses. they never checked the screenshots, videos etc i shared as proof. if they buyer says cancel order, support cancels order. No exceptions.
  11. this is clearly unfair. but unfortunately that is the way fiverr works. The customer support is nonexistent for sellers. the buyers are aware of this and they exploit this again and again.
  12. actually, his circumstances do make it ok to break the rules. Rules were broken against him and he suffered because of that. you can’t police one side.
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