[Important Update: Some canceled orders now qualify for buyer reviews]

26 minutes ago, bobipineman said:

It would better if it was a variable fee: the  higher the pay is the smaller the fee will be like
under 30$: keep the 20% fee
30$-200$: 10% fee
200$+: 5% fee

Forget about it, that will never happen. It was made for people to dont do money loundering

[Important Update: Some canceled orders now qualify for buyer reviews]

58 minutes ago, elitedesignuk said:

Not quite true - I am a Top Rated Seller -  my communication is, if I do say so myself, nothing short of outstanding, I have 2,000+ 5* reviews and I have NEVER delivered late.

This new 'feature' doesn't seem to address poor comms or late delivery does it?  My understanding is that a late delivery is already a 1* review?

What this does is penalize sellers like myself who, whilst we go out of our way to over deliver, there are times when the buyer simply can't be satisfied and the only rational course of action is to initiate a cancellation - We have lost our time and the buyer is refunded - still on the 'buyers side' but I can appreciate why the platform operates like this - but we both get to 'walk away'.

Now, with this new feature, the buyer who can't possibly be pleased, gets to leave a review while going off with their refund - I can't see any circumstance where a buyer, who is taking a cancellation because it's impossible to satisfy them, will do anything other than leave a 'bad review' - essentially then this is an 'Automatic Bad Review' for a cancellation when the seller simply can't satisfy even an unreasonable buyer.....

Tell me - how is this fair, amicable or an improvement?

Thats the thing what i am talking about. Specially in Video editing service, when all depends on the materia lwhat they sent 

[Important Update: Some canceled orders now qualify for buyer reviews]

4 minutes ago, Shiran.M said:

We understand that cancellations can be frustrating and sometimes feel unfair. However, sometimes service quality does not meet buyer expectations set by high rankings that don’t reflect quality properly. This change is intended to foster transparency and trust on our platform through a more accurate reviewing system, recognize and reward sellers who provide exceptional service, and improve the buyer and seller experience in the long term.

Here are some things to keep in mind: 

• Reviews for canceled orders will only be enabled in cases of late deliveries (24 hours or more) or lack of response to buyer inquiries (for 24 hours or more). Buyers will also be able to review canceled orders that include deliveries, but safeguards have been put in place to prevent abuse or misuse of this feature. Sellers, first-time buyers, buyers who didn’t understand the service and placed an order by mistake—are not eligible to leave reviews on canceled orders.
• Cancellations can cause inconvenience to both buyers and sellers, and the time and effort you put in your deliveries are important to us. We encourage you to keep up communication, make sure expectations are aligned, and address any possible misunderstandings at the start of an order. In case you still think you can’t meet buyer expectations, you can cancel the order prior to delivery without prompting a buyer review. If you think a buyer-initiated cancellation is unwarranted (like when buyers ask for unlimited revisions), you can reject the cancellation, as long as you’ve delivered based on requirements that were set. 
• Sellers can always leave a response to reviews, both for completed and canceled orders. 
• Please remember, not all canceled orders will result in a review as not all buyers choose to leave feedback.
• We lowered the rating score threshold from 4.7 to 4.2 to help sellers better maintain their levels.

 

Now, let's address some specific questions you posted:
1. If a canceled order is over 14 days old, the buyer won't be able to leave a review on the order?  
That’s right, reviews for canceled orders must be posted within 14 days. After this time, there will no longer be an option to leave a review.

2. First-time buyers can't review a canceled order at all or are they just excluded from the rule?
First-time buyers, which means buyers who purchase on Fiver for the first time, will not have the option to leave a review for a canceled order. 

3. Is it a manual process or does the system determine what's eligible for a review or not? 
It is not manual. Buyers can leave reviews for canceled orders in cases of lateness, unresponsiveness (even if a delivery was provided). This doesn’t include orders placed by mistake or by first-time buyers. Sellers who are buyers are not eligible to leave reviews.

4. Is there any indication in the ratings that they are from canceled orders?
Yes, reviews for canceled orders will be marked with a relevant tag.

5. What is considered an unsatisfactory delivery?
Unsatisfactory deliveries vary, so it really depends on the specific case. Our customer support team is here to help if you have questions about deliveries.

6. Can a random seller try to abuse this system to give you a bad review?
No. We will block these reviews, and we’ll treat such bad behavior on our platform with the appropriate means.

7. What does ‘unresponsiveness’ mean? 
A seller who fails to respond for 24 hours (or even longer for orders with a very long delivery time) is deemed “unresponsive” and may be subject to reviews on canceled orders. 

We are collecting all of your feedback and will do our best to address concerns so we can improve your experience on Fiverr.
 

Thank you for bringing this up!

 

My question is, is there a chance for fiverr to lower that 20% off the fee for order, since we all pay taxes and in the end we end up in 50% giving away. So imagine, you worked all day for  100 usd, almost half away goes to you guys and half to our goverment. I think its not fair. 

 

Also i have seen people using same gig videos in past with different profiles, i reported each of them gave CS alot of evidence, and you guys just ignored! 

[Important Update: Some canceled orders now qualify for buyer reviews]

Just now, venonusa said:

Great! so this option should make you happy

⬇️⬇️ ⬇️⬇️ ⬇️⬇️ ⬇️⬇️

 

I agree, but since i am in Rap music video industry, you cant imagine what kind of people of low budget shaky footage and not even basic understanding of camera how to film comes and sends me 98% of them big artist videos what are done in teams and budget around 30 thousands, asking to recreate some effect for 50 usd, while booking cheapest gig and asking for premium otherwise leaving a bad review. And it happens every 2 month atleast 2-5 of them.

[Important Update: Some canceled orders now qualify for buyer reviews]

15 minutes ago, venonusa said:

 

If Fiverr is adding this change means that a lot sellers make customers unsatisfied and cancel orders...

I would really like to know your cancellation rate! Because if you are complaining you are one of those sellers who has a high cancel rate.

Want to know my cancellation rate? 2 orders canceled in the last 60 days, how do I do? I communicate with my clients.

So why should I care about this new option? This new option made me happy, this will drive some sellers out of Fiverr and I will have more traffic to my services and Fiverr will increase the rate of happy customers!

and by the way this is my honest opinion, I know you won't like it.

Here you go, buyer canceled one because he didn't like the edit, even though I added lyrics that are in a premium gig, and gave a 100 USD discount. Since I had free time and was bored. I canceled two, one because the person booked the cheapest gig for 1 minute, and asked for 3-minute video edit, and didn't want to pay extra for that missing 2 minutes of edit. And the second one just didn't send me any information and didn't reply.

[Important Update: Some canceled orders now qualify for buyer reviews]

1 minute ago, venonusa said:

Random comment? Did your read what I wrote? Naaaaa...

Anyway the sense of this new option is to make sellers communicate MORE with their customers, so as to reduce late orders and canceled orders.

Dont worry, its just normal to communicate and deliver in time. But still getting bad buyers and this update wil  ruin so much

[Important Update: Some canceled orders now qualify for buyer reviews]

3 minutes ago, venonusa said:

Since I'm already a GrandMaster I don't need extra point to increase my forum rank... Maybe you need? But please increase your points by helping people and not by quoting people just to waste time.

Sorry it hurts you, but you made a random comment without any sense.

[Important Update: Some canceled orders now qualify for buyer reviews]

2 minutes ago, venonusa said:

Nice to see all these comments... 

This new option seems made to make sellers communicate more with customers and not deliver late orders... If you're complaining about this change, it could mean that you are one of those sellers who doesn't communicate and deliver often late orders... and it will make unhappy customers ....

Whats your point, or  you are here collecting points for your forum profile?

[Important Update: Some canceled orders now qualify for buyer reviews]

Just now, hashirbhatti44 said:

Yes, I understand your bad luck with that new and unprofessional buyers who got you in trouble, Because everyone know how is it difficult to fulfill the requirements from buyers need. So, tell me one a thing about the cancelation of your order, Can fiverr decrease the gig value on behalf of order cancelation? 

Yes they do it, and it decreases around 20% right away

[Important Update: Some canceled orders now qualify for buyer reviews]

Just now, nunulka said:

I do agree with you. Not good for the future.
I pay the Seller Plus membership and promoting. Now I will think twice to continue.

I canceled it few days ago, fiverr asisted  guy who was even rude to me 

[Important Update: Some canceled orders now qualify for buyer reviews]

2 minutes ago, nunulka said:

Ok even if the order is cancelled, not just I dont get paid but also get punished by 1 star. "Very nice"

Dont forget you wasted your time + that time you used electricity and more to even work, so you went in minus + free wortk. Even voluntary work is better than this you atleast dont get punished

[Important Update: Some canceled orders now qualify for buyer reviews]

One thing i like from this, there are no more 4.3 4.7  stars. Now its 1.2.3.4.5 this should be from begining

[Important Update: Some canceled orders now qualify for buyer reviews]

9 minutes ago, freddysaint said:

Time to work harder guys 😄 

And put chain on neck from fiverr to be taking all crap and not bark

[Important Update: Some canceled orders now qualify for buyer reviews]

13 minutes ago, skydesigner said:

Relax, people. We all know this is extremely unfair; however, it will have the same effect on everyone.⭐😿

Lets make calculation:

• 50% of canceled orders will most likely be negative reviewed 
• If you have 10% cancelations of 100 orders that is approximate 5 negative reviews
  
  The best way to avoid receiving negative reviews is to offer a money-back guarantee. However, this approach can have negative effects on various aspects of your work, including revenue and potential abuse of services, among others.

 

I still hope that Fiverr will reconsider this update.

Money back guarantee ? 😄 😄 😄

If they cancel order, they get money back. So this doesnt even make sense hahah

[Important Update: Some canceled orders now qualify for buyer reviews]

Just now, lalumiere said:

Happy people are not on Fiverr...

There is happy people on fiverr. staff. They have recieved from me in fee around 20 000 usd in 3 years. Thats more than hard working people get here in Latvia in 3 years working 10h a day for 5 days 

[Any one with the seller plus premium]

10 hours ago, vickieito said:

If it's not working for you, then you can cancel. This program won't give you more orders or visibility.

However, you do have more free options to promote your gigs and services (i.e. first-time buyer promotions, coupons, highlighted reviews) and you can contact your success manager any time with questions that you have. You also have access to the Seller Plus forum, and many new features that Fiverr is rolling out. I like having the ability to get paid as soon as my order is closed via the Early Payout feature.

i had a sucess manager who was angry i dont have a web cam to use when i contacted with them for the first time. After his negative speech canceled right away.

[Buyer Took revenge , gave me 5 star at first after few days he changed it 1 star , the review was unfair]

44 minutes ago, mrinmoykar999 said:

Hi I am Mrinmoy , recently I have worked with a buyer , order id - #FO81C30920302, He provided all the details and I started to work on it , after showing the first draft he liked it but told me to change the whole thing , I did it ,  after that he liked my 2nd draft . After few stages, he started to ask for few things that were not mentioned in the order , So I said it would be counted as a revision . So he got angry and started to shout at me , if I don't want to work, cancel the order . I said I will do the job if my revision count bothers you don't worry I will do that for you , he has asked more things that were not included in the order . I did the job , he said to change the clothing he said to put a jacket on that fine I was working on it , at first he provided reference of normal female clothing , it was not a jacket , but later he said whatever you call it care sh** , he was started to behave inappropriately , I raised an issue to the customer support they said continue the work . I did . Later the buyer asked me to put fonts . I said I don't own the fonts that I have, they are not for commercial use . He said he will allow the work to be view on live portfolio only if I do that , deal , so I downloaded a royalty free font and did the job , he gave me 5-star review , and I gave him my honest review what I have been through . I gave him 1 star because he behaved terrible . He offered me more works in the chat , that he wants to work with me on a bigger project . If he didn't like my work, why would he offer more works ? I blocked him . Later he contacted to customer support , and he intentionally changed the review to 1 star and commented things that were not truth . So if a buyer can do anything in this platform, how can a seller survive ? And become a successful seller won't be possible ever . I raised this issue to customer support . I really don't know what will happen , I gave my honest review he gave it too , he said he was amazed by my work etc . And suddenly he changes it few days later don't buy from him , this seller should be removed from this website your project will suffer . This is not fair . I am feeling really sad . Fiverr is the only way where I earn money . I wish someone could help in this matter .

See, they didnt even check it, they just send you auto replys

[Important Update: Some canceled orders now qualify for buyer reviews]

1 minute ago, donnovan86 said:

Happy people don't come to the forum to talk about this, they continue working.

In some fields it can get very expensive, true. That being said, you can ask for any price you feel comfortable with, that covers taxes and the Fiverr cut. I am in my 10th year on the platform and my base price has always been $5. But with this new measure I see a lot of abuse coming in, so I think it's finally time to increase prices.

Yup, time to raise price by 100 , escaping low budget  rude clients.

[Important Update: Some canceled orders now qualify for buyer reviews]

Just now, hightlink said:

Fiverr already takes 20% + we pay a lot more taxes in our countries + the license for the software we use + the hardware and so on. But yes, what a briliant idea, let's reward fiverr when it makes bad decisions with giving it some more cash to buy seller plus.

I don't get people who defend this platform when clearly everybody is unhappy. 🤦‍♂️

Yup, nobody is happy.

 

Invested in powerfull  pc to work on my gigs 5 000 

I pay for electricity 90 usd a month

Subscriptions to provide fiverr clients products 70 usd

Than they take 20% off as a fee, than i pay 25% for my goverment.

In the end actually to work on fiverr from completed work i get only 35% in income. Sometimes its even less than a guy who makes burgers living stress free life and have free on weekends, and he is getting pension and other insurances paid from work.

[Important Update: Some canceled orders now qualify for buyer reviews]

3 minutes ago, donnovan86 said:

There is a Seller Plus feature named Request to Order where people need to contact you first. 

Fiverr doesn't have experts in every field and they specifically don't tackle the service quality. So even if you worked hard to please the buyer that doesn't mean you met their expectations. They can't also force a buyer to be ok with something they dislike. 

You have the Seller Plus Request to Order feature where people can't order unless they talk with you first.

Seller plus 😄

Also Where your signed consultant, jump on you in private conversation when you get a zoom meeting and you dont have a web camera, and telll you he will not help you if you dont buy it lol.

[Important Update: Some canceled orders now qualify for buyer reviews]

Thank you Fiverr.com You are the best.

 

Getting 100 usd order

Editing crappy footage for 4 days, more than 8h a day. Paying my bills of subscriptions, electricity bills, internet bills, answering them every hour even in middle of night. Getting order canceled, because buyer didnt read description or expected on my gig video to recieve same quality what is shot with profesional teams, but he got amateur footage and big expectations. 

Working in weekend, just to deliver as they wanted to be delivered

100 usd cancelation because buyer is .... and didnt read or understand, or missplaced order for cheapest pack and expect premium.

 

So in the end

4-9 days of slaving for free work

Electricity bils -5 usd, internet bills -5 usd, app cost -10 usd, loosing mind, food costs - 10 , coffe costs - 10

And in a bonus you get, de ranked, high drop in to the rank, plus negative private feedback + negative review.

 

So in the end that means you spent more money to do free work, and you get bad  feedback, on work where you actually spent your own money and time and resources. Good job fiverr.

 

 

WORKING AT MCDONALDS AND NOT GIVING A SINGLE F WORD IS MORE REWARDING AND MORE USEFUL THAN CONTINUE TO WORK AT FIVERR. AND IN SOME CASES EVEN MORE REWARDING IN MONEY LOL

 

[Important Update: Some canceled orders now qualify for buyer reviews]

4 minutes ago, elitedesignuk said:

Truly I am lost for words - I simply don't see how this improves transparency, or the platform more generally, for buyers or sellers.....it is, quite frankly, ridiculous.

The ONLY thing that this is going to create are LESS 5* sellers which means LESS confidence for buyers in the ENTIRE FIVERR PLATFORM - great business plan Fiverr.....you really nailed it this time!

 

So here's how it's going to work for me;

Buyer Type 'One' - Contacts me in chat before placing an order.

For this buyer I am going to question the hell out of them and if I get even the slightest inkling that they might possibly be a 'problem' then I will tell them in chat that I am not prepared to take on their project

Outcome = Bad customer experience / Loss of income for me / Loss of Profit For Fiverr

 

Buyer Type 'Two' - Just places an order without contact.

I will review the requirements - anything missing or 'wrong' I will initiate a cancellation (Reason - Missing Requirements) - no delivery means no review.  Alternatively I will write the buyer and again question the hell out of them - if they seem as though they may be a 'problem' - I will just cancel the order without a delivery.

Outcome = Bad customer experience / Loss of income for me / Loss of Profit For Fiverr

This is a perfect 'Lose / Lose / Lose' situation - the person who came up with this definitely deserves a promotion........

 

 

 

The same idea I had.

Fiverr will see a huge loss in the income from the platform, I can definitely see that.

I took a lot of projects already and stepped up to buyers offering free stuff, just to not get cancelation. Now I will be questioning them a lot, making Zoom calls just to feel the vibe if they even fit my work, and so on. Will have more time with my family, but less income. From one point its good, but from another point not.

[Important Update: Some canceled orders now qualify for buyer reviews]

1 minute ago, tyson_dzines said:

This is outrageous, should sent the screenshot to fiverr's team and ask them to remove this person's rating.

No point, they send copy paste answers all the time.

[Important Update: Some canceled orders now qualify for buyer reviews]

2 hours ago, freddysaint said:

Imagine just taking pis.s out of this feature. Basically  ordering some funny voiceover, downloading, pressing cancel saying it wasnt what you  expected and even then leaving 1 star review 😄
As a seller being above 90% cancel rate means you can have 1out of 10 orders canceled for whatever reason but now that option is gone .So even if client is rude, abusive etc you dont have any safety whatsoever 😄 good luck to everyone

Time to move to other platforms, like upwork, guru and etc. I introduced you to fiverr, time to find other place.

[Important Update: Some canceled orders now qualify for buyer reviews]

Clients don't read your description, book cheaper packages, asking for premium package quality, when you don't give them, or ask for extra payment to be made, they cancel it, so now it will not only ruin their status but also leave negative feedback for other clients looking at your work or reviews, thank you Fiverr, after making 100k in two years, paying 20% fee from order and tips, than paying 25 percent to my government for tax, its time to go away to other websites to work. 

Working as a video editor, clients sent bad footage, expect to be made as a cinema, then you have spent 1-4 days of work, they cancel it, so you loose 4 days, which means around 400 of us + negative ratings on your profile, and then also bad review, amazing guys. You are pushing yourself to death row.

Thank you Fiverr, you are losing a lot of sellers with this change. 

Good job.