Yes, the thing is really this. Also, it seems the buyers don't understand how the emoji works with stars. What I got from other sellers, after updating the feedback system till now, many buyers contacted Fiverr CS to fix the ratings because they were confused when they selected emojis. How it's unfortunate, by providing tips the buyer could be rated "Value for money" as 4 or under this, by saying great communication "Seller communication level" as 4 or under this! First of all, the option/system should make sense properly to work better for all.