cditurisound

Just to add my two cents here- I don't care if Fiverr wants to create a new system but what I do care about is when the numbers don't coincide with what's really going on. I'm a top seller, and last month I dropped below the 90% response rate in my inbox because my wife was in the hospital and I got a little distracted. My fault- I should've turned on my away message. No excuses there. BUT I've since made sure that I have responded to every single message I've received since it dropped to 85%. Why is it that one day I log in and my response rate is up to 88% and the next day I log in and its back down to 84%, but literally NOTHING has changed? No one new has messaged me, and I certainly haven't missed any messages. Conversely, why is the response rate on my mobile app different than on the computer? Also, why do I go between a 9 and 10 satisfaction score with NO activity in between these numbers arbitrarily changing? It's like a Fiverr rep is looking at my profile and saying "Hmm....I think he was a 9 yesterday, but I like him today so today he's a 10." If Fiverr is going to make changes to their system and metrics, then the tech needs to work before they roll it out. We don't all need to wait with bated breath to see on the 15th whether or not we get to maintain our Top Seller status. The whole thing seems to be smoke and mirrors. If you're going to create a system based on more than just star-based reviews, the seller should be privy to those analytics. They shouldn't be shrouded in mystery and they also shouldn't be hidden behind a paywall.

I’m in the same boat here too. I was one of the top sellers in my category for a long time and this past month and a half I’ve watched my orders and impressions plummet through no fault of my own (I have a perfect 5 star rating and zero cancellations). It’s very jarring. I’m gonna focus on some new gigs but I do think Fiverr’s system is kinda wonky.