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callyofficial

Seller Plus Member
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Everything posted by callyofficial

  1. It says "you won't need to involve customer support", which I'm guessing is the main reason behind this, but I would never wait 2 weeks to see if a buyer re-orders before approaching customer support. If a buyer cancels, and the reason is down to their mistake, I would chase up immediately with support to ensure the cancellation didn't affect my stats. I know waiting around for 2 weeks, I'll have forgotten about it and will be busy with other orders, so I always like to act immediately. Great to see the intention to improve cancellations, hopefully they'll continue looking for better ways to make improvements here.
  2. I'm not sure if it's been rolled out to everyone yet, but the new Fiverr menu layout is great. Splitting everything into 4 sub menu's works so much better, keeping everything on screen and easy to find.
  3. Because a buyer doesn't have to, it's optional. They may have a reason for not leaving a review, or maybe they just won't find the time to do it. Just make sure you don't ask them to leave a review, as you don't want to pressure your buyer into it. They might not leave a review as they may not have been 100% happy with everything, so the last thing you want to do is to pressure them into leaving a review that isn't as good as you were hoping for. But don't worry and don't let it discourage you, once you start getting more orders and reviews, you'll see it's fine if not all buyers leave a review.
  4. My "charge for 3 of the 6" comment wasn't meant to be taken so literally. Obviously this is down to each seller to decide on the numbers. I was simply giving a suggestion. My point was that it's usually better to show the buyer you are willing to work with them, rather than take a zero compromise approach, especially with a difficult buyer. I prefer to let my buyers know I'm always prepared to give more, especially in these tricky situations, as this usually prevents turning a difficult situation into a horrible one. You may feel this is taking a loss on time and money, but for me, ensuring I deliver a high standard of work and service, makes me confident I will make up any loss in the long run.
  5. I'm not sure what 'these last 6' entail, but if this were my buyer I would respond and say something along the lines of... Usually I would charge $X per item which would be an extra cost of $X, however I can do you a deal and only charge for 3 of the 6, so you're saving half of my usual cost. If you'd like me to create the offer for this please just let me know." As you're showing the buyer you are giving them a great discount, they will be less likely to give a negative review (read up on the law of reciprocation), but you are also being compensated for your time for this work, so it's a win win situation for both you and the buyer.
  6. Always set a fixed amount of revisions. I have between 3 and 4 depending on the gig. If a buyer asks for a revision once the free ones are used up, I tell them that I only offer a limited number of free revisions which they have used, however I will allow one more, but after this any further revisions will cost $X. This way you're showing you're giving them more than you promised, which the buyer always appreciates, but also giving them advance notice that there will be an extra cost after this. Since doing this I haven't had any issues and my buyers are always happy.
  7. 41% in 3 years. It would be interesting to know how long everyone has been on the platform as well as the percentage.
  8. I love the summary of the TRS comments here. We all know Fiverr's exact way of doing things is top secret, but putting these ideas together does help give a bit of insight, and I'd imagine a lot of this isn't too far off. Nice work @vickieito!
  9. I would guess... Forum activity - I'd say unlikely, but I do believe the more you give, the more you receive, and of course being helpful to others is its own reward. Gig price - unlikely. Type of gig(s) offered - I don't think this would be a major factor, but could be taken into consideration, especially if you have a unique gig or USP. Seller/gig professionalism - definitely. I think this would be high on the list of deciding factors. The performance/number of other sellers in your category - while I don't think this would make a big difference, I would guess that there will only be a certain number of TRS's for each category, so I'm sure this would be taken into consideration. To add to this I would say the biggest factor would likely be the buyer feedback that is privately given to Fiverr.
  10. I love the sound of in-person events. It would be great to meet and network with other Fiverr users and forum members.
  11. The first thing I would do is stop communicating with him. It's clear he's persistent and not listening to reason, so nothing you say will help, and he'll use your responses to prolong the situation. Contact Fiverr support as already mentioned and they can tell you the best course of action to take.
  12. Blocking the buyer so quickly was probably a mistake. If I have a bad experience, once delivery is accepted, if I'm considering blocking the buyer, rather than immediately block them, I'll star their profile, and leave it 10+ days, as I don't want to provoke them into leaving a bad review. Also after 10 days, it allows you to make a better decision, as you can react logically, rather than by emotion.
  13. It would be great to have a buyer mode that sellers can activate, to see what their gig looks like to a buyer as they go through the steps when purchasing. Understanding the whole transaction from the buyers perspective would be really valuable, and may help with fine tuning gigs, especially for sellers who don't purchase on Fiverr, and haven't been through this process.
  14. I’m a music producer/audio engineer, and one of my gigs is to create intros for DJ’s, clubs and festivals. A buyer contacted me interested in having one created for his festival. He asked for pricing, and I gave all my pricing options. He then asked for examples, and I told him there were plenty on my gig page. Soon after he placed the order. So far so good. After delivering the finished intro, he requested a revision, however this is where things get strange. He asked where the video was. I responded telling him there was no video, as I’m not a video editor, and the gig he’d ordered had nothing to do with video editing. I also pointed out there is no mention of videos or video editing anywhere in the description or FAQ’s of the gig he’d purchased, or any of my other gigs. He replied saying he’d been scammed, and he wants his money back. To cut a long story short it’s now been 12 days and every day he messages saying things like ‘its scam’, ‘return’, ‘its fake’, ‘your strategy is a scam’, and so on. Each time I politely respond, saying I’m sorry he’s frustrated, but there was no mention of a video in any of his messages prior to ordering, he asked for examples before ordering and was pointed in the direction of audio only examples. I also explain there is no mention of video editing in my profile or on any gig pages, the work I have delivered is in line with his messages, my gig description, and the package he ordered. And all of my gigs are in Fiverr's Music & Audio category. I also mention, if something about my gig description has mislead him, please let me know, and if he has been mislead, I will immediately apologise, cancel the order and he will be reimbursed. But each time he comes back repeating the same words ignoring any request for information on how he was tricked, scammed, etc. Fiverr support have already confirmed there is nothing they can do, and I just need to show him I have delivered what was ordered and what he asked for. I’ve even sent screenshots of our conversation, my profile and gig page, highlighting I’m an audio engineer and all my gig descriptions also mention this. I don’t see him giving in and although I don’t feel burdened by it, at some point it will need to be resolved, which means I’ll probably have to take the loss on the chin, rather than waste more time going back and forth. And unfortunately for me there’s no good result to be had, as even if he did agree to pay, it would no doubt end in a 1-star review and unkind words. The loss won’t break the bank for me, but it did make me think what would happen if there was a similar situation with a seller who had a gig for a larger amount. The maximum amount I can create an offer for is £50,000, so surely Fiverr has a better way to handle situations like this, where the fault clearly lies with the buyer? One thing that came to mind was either the buyer or seller being able to create a proposal, where a smaller fee is paid to end the situation, rather than the buyer or seller having to take on 100% of the loss. Also if the proposal is accepted by both parties, then neither are able to leave a review, so everything can be left amicably. Even if it wasn't my fault, in certain situations like this, I would be prepared to do this as a compromise. I do understand this would no doubt come with it’s own challenges and possible ways to take advantage of the system, but surely this would be better than a seller losing 100% time and money when they're not at fault. How would you deal with this situation? Do you think there’s a better way Fiverr can mediate problems like this?
  15. I spent about a year investing in stocks, I had some wins and some losses, so as I had a lack of knowledge and experience decided to take out my money, rather than risk losing. I have been thinking more recently of investing in a global multi-asset fund and use someone else's experience to profit. I do have money invested in crypto's and NFT's and have done well, but right now they're experiencing the same big drop in the market. Real nail biting stuff if you haven't experienced it before, but I have experienced it a few times and I'm not over-exposed, so I'm patiently waiting it out and grabbing a few bargains at the same time!
  16. I started out selling all my gigs for $5, and I'm coming up to 3 years on Fiverr. I'm a Top Rated Seller and I've also just been accepted for Fiverr Pro. Throughout that time I only ever responded to one buyer request, and didn't get a response, so firstly don't panic. One thing that has helped me more than anything is mindset. From the very beginning I never worried, got depressed or panicked over anything outside of my control. I rarely look at my stats, I couldn't tell you if they're up or down, I just focus on what I can change. I'm always reviewing my gigs, especially if sales slow down, I'll look to see if I can improve them in any way, whether it's updating samples, re-writing parts of the description, changing pricing, delivery times, FAQ's, etc. Reviewing gigs should be a regular practice in my opinion, and notice I said review and not change. You don't have to keep changing them, but you should regularly review them. I know it's disheartening not to get orders when you feel like you're working hard, but you have to ask yourself, can you do better? And can you make better use of your time? Be honest with yourself, in the past 24 hours what have you done to learn and improve? How about the past 7 days, month, year? There are many people having success on Fiverr, so it can be done, you just have to figure out how. And there's no single secret way of doing it. I'm sure lots of people do things differently here and have equal success. It's down to you to spend time every day reading, learning, finding ways to improve your gig and profile. And if you do this with the right mindset and attitude, and let go of all worry about the things you don't have control of, you should soon start to see things change for the better. And they all look like great posts that @imagination7413has shared with you. I would start there and maybe go over them a few times to really take everything in. This forum is a great place for information if you're willing to spend time seeking out the more helpful posts from experienced sellers.
  17. One of my gigs is to create DJ/club/festival intros, and as I don't have voiceover skills, I use AI voices. They are surprisingly good, especially when processed with effects, but I always point out to my buyers they lack the ability to express feeling and emotion. I also mention there are many skilled voiceover artists on Fiverr, and give them the option to source the voice themselves, which I then use in their intro. I'd say 10-20% of my buyers decide to get a real voiceover then come back to me. Although I do like the AI voices I use, it doesn't compare to using the voice of a professional voiceover artist and I think most professional DJs/artists/producers are fully aware of this.
  18. I don't think I'll ever use the feature again. I've used it twice and both times I used it were well over a year apart, as I thought like you, perhaps they'd changed the way it works and it wouldn't be as harsh as the first time, especially as I'd progressed through Fiverr's levels, but boy was I wrong! Both times it was over 2 weeks with close to zero orders, and it took another few weeks to recover fully. Now I when I notice I'm struggling to keep up, I'll either extend delivery times for a short fix, or if I want a more permanent solution, put my prices up along with extending delivery times permanently or for a longer period. This has worked well for me and enabled me to steadily increase prices over the past couple of years and allowed me to manage orders well. Don't forget you can also go to the gigs page and set the max orders in queue, which is also really helpful. From what you're saying if I were you I would definitely consider changing your delivery times and pricing. If you think about it, it's not a bad position to be in
  19. Sounds interesting, looking forward to taking a look!
  20. My Fiverr support response was dismissive too, which is unusual, my Fiverr support experience is normally fantastic. They seem to have their mind set on rolling this out without considering whether it needs to be improved.
  21. I received an email saying I need to complete my Fiverr business profile so I don’t lose my spot on the business marketplace. There's also a note on the dashboard of my profile warning me of this. It says I need to add my real first name and last initial. While I understand this makes complete sense for the majority of sellers, I believe in my case and possibly for some other sellers, it makes no sense. My profile uses my artist name. My logo is my artist name. In all my gallery videos and my gig descriptions I introduce myself by my artist name. Away from Fiverr this is how I'm known by everyone, business associates in the music industry, even close friends. To use my real name when my whole Fiverr profile is branded using my artist name spoils the consistency of my profile, and if anything will be confusing to buyers going forward. I expressed my concerns to Fiverr support, but was surprised that there was little understanding, and there was no offer to forward my feedback to the relevant team. I feel this is something that should be addressed and thought about, just the way any change is probably reviewed on Fiverr after implementation. I'm curious to know if there's anyone else who would prefer to use a pseudonym, rather than their real name for their business profile. I completely understand the decision behind the idea of building trust by using a real name, and I can see this would work for the majority, I just feel there will be exceptions to the rule. For now I've been forced to change it, or I will lose my place on the business marketplace. I would like to see Fiverr re-evaluate this change and understand the situation from the perspective of sellers, who's brand is their pseudonym.
  22. I'm almost lost for words. How can the citizens of a country be held accountable for the actions of it's leaders? I feel deep sorrow for members of each country caught up in this. Trying to act as judge and jury to harm the innocent is not the way forward. Does this mean that people of every country now need to be concerned that if their government acts in a way that isn't approved, that they will also be demonised, by companies that want to virtue signal to the rest of the world. This is without doubt the worst thing I've read on this forum. I hope you're able to rethink this awful decision.
  23. @frank_dgot you. I didn't realise they had to be approved so good to know. I'll submit a couple and see how I get on.
  24. @frank_dto Joe Public these are small names, but they're big within their niche. For example a more specialist genre/sub-genre of music. So if someone also working with that style of music approached me, it would be impressive to them, but anyone else not so much.
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