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markadamsdesign

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Everything posted by markadamsdesign

  1. As stated in the title, I conversed with the buyer beforehand, asked them to place all their requirements in the order requirements. Everything was spot-on and within my abilities. Within a day, though, the buyer kept adding new ideas and suggestions while changing old ones every few days to the point that they were still asking for changes in the final quarter. Finally, they started trying to add things that I don't provide, so I am in the process of canceling the order. Is there any way to prevent it from affecting my stats? I feel like I did everything I was supposed to do to be sure the buyer was inside the scope of what I offer, but the buyer still decided to change their requirements and go beyond what I offer after the order was placed.
  2. My performance should never be based on buyer behavior. I had a buyer who didn't respond for weeks and after I finally sent him the final order, he replied to me, but let the three days run out. This is silly. This encourages regurgitated work rather than custom, tailor-made products. Why would I tell a buyer it will take 21 days when I really only have 20? I'm encouraged to add extra days just to make it seem like I delivered early.
  3. Sorry, what are you talking about? The original problem here was that the buyer asked for a revision and never informed me as to what they needed to be revised. Therefore, I could not complete the revision until they responded. The order had already been delivered "on time". Please be sure to read and understand posts before commenting.
  4. I'm betting CS would not be nearly as "neutral" if I left an order in revision forever and a buyer was asking about it. Especially since we already have to wait half a month after the buyer accepts delivery to begin with. I should have been paid and had the money in my account already. ---- Update: The buyer finally responded. Apparently there was a death in his family. Seems like a convenient excuse, but I have nothing to prove otherwise. The buyer simply said to redeliver. Of course, he's still not provided a review, so it seems I will have to wait out the three days before having to wait out the withdrawal period. I am never working with this buyer again.
  5. By far, this is the worst experience I've had on Fiverr. CS finally contacted the buyer after telling me to wait several days, who then contacted telling me he'd send the details the next day. Here we are, 4 days later, and nothing. I sent him another reminder yesterday. Messaged CS again today. It's ridiculous. There should be something in place for this level of unresponsiveness. If he hadn't submitted anything over three days, it would have been marked as complete. Here we are, 16 days after his revision request, and I still have nothing. CS's stance is that I need to maintain professionalism and continue trying to resolve the situation amicably with someone who doesn't respond because their stance is to remain "neutral" in all situations. That, or I can cancel the order myself, foregoing payment and getting a cancellation. So glad they have my back. What would happen, I wonder, if the buyer died during this time? Just leave it in revision indefinitely, a few hundred dollars floating around and a permanent LATE status on my screen.
  6. CS says to just leave the order in revision indefinitely. Great. Love working for free. And that was CS's term, by the way. Indefinitely.
  7. I had a buyer request a revision, but said he needed some time to get the details. I usually deliver a lengthy product, so it's not unusual for buyers to request some time to go over it... however, it's been a week now and I haven't heard back despite asking for an update. What can I do?
  8. Just a rant to vent about being reminded to view order requirements when I already did. Apparently checking on mobile doesn't count; only on PC. Even still, though. I already get a notification that the buyer submitted requirements; I don't need another. I also have a long message history both before and after the order was placed. I'm pretty sure I know what the requirements are, thanks. Like, this is probably a great feature for newbies, but maybe lay off if the seller has no warnings over the last 90 days or whatever? My requirements are mostly there just to formalize what was gone over in chat anyway, so I don't have to scroll back through dozens of messages when I'm in the middle of their order and need to check something. ...and also for those buyers who impulse buy instead of contacting first. </rant> 🙃
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