By far, this is the worst experience I've had on Fiverr. CS finally contacted the buyer after telling me to wait several days, who then contacted telling me he'd send the details the next day. Here we are, 4 days later, and nothing. I sent him another reminder yesterday. Messaged CS again today. It's ridiculous. There should be something in place for this level of unresponsiveness. If he hadn't submitted anything over three days, it would have been marked as complete. Here we are, 16 days after his revision request, and I still have nothing.
CS's stance is that I need to maintain professionalism and continue trying to resolve the situation amicably with someone who doesn't respond because their stance is to remain "neutral" in all situations. That, or I can cancel the order myself, foregoing payment and getting a cancellation. So glad they have my back.
What would happen, I wonder, if the buyer died during this time? Just leave it in revision indefinitely, a few hundred dollars floating around and a permanent LATE status on my screen.