This is because Fiverr Support has been very busy since the COVID pandemic came about. The number of sellers on Fiverr has doubled and even tripled in some niches as people worldwide looked for alternative ways to work. Currently, it is taking 10 days or more to receive a response from CS. Also, it is not “your” support as in we the other members of the Fiverr Forum. It is support for all Fiverr users, yours and mine, and everyone else that uses the platform. Same happended to me before 3 months ago. But we have nothing to do dear. We are dependent on it.