Jump to content

pvitalsolutions

Member
  • Posts

    521
  • Joined

  • Last visited

Posts posted by pvitalsolutions

  1. Does this mean we have to purchase a course to get more exposure?

    I read it as that with each course you take you will have more knowledge and therefore apply it to your gig and profile. Also, with the knowledge you gain you could perhaps offer a new service(s) and thus get more exposure.

    @pvitalsolutions Are you in the Seller Plus program? I see you are level one and I thought Fiverr was only taking level two and above sellers, so I am curious.

    I read it as that with each course you take you will have more knowledge and therefore apply it to your gig and profile. Also, with the knowledge you gain you could perhaps offer a new service(s) and thus get more exposure.

    That can be one explanation of the above, but it looks like that purchase a course and get exposure.

    Are you in the Seller Plus program?

    No I am not, Why do you think that I am in Seller Plus program? :thinking:

    • Like 28
  2. Contacted the support once again and below is what they mentioned this time, I guess @frank_d observations were correct:

    Please do your best to maintain a quick and timely response to watch messages and communications. Deliver on time without unnecessary revisions. Provide high-quality work on every delivery. Be responsive to your clients’ revision requests and always make sure that your buyers leave happy.

    Also, there is another thing from their reply:

    You’ll be able to offer more services and gain more exposure with every course completed.

    Does this mean we have to purchase a course to get more exposure? This does seem fair. So first we had to pay them (promoted gig features) for exposure now purchase the course?

    • Like 29
  3. But what about the sellers who are shown on first pages even though they have a bad reputation or have no reviews, why are they being shown at top?

    I really don’t know… There’s been times where my ranking has went down and I’ve been outranked by people with terrible reviews. There was a 4.2 at the top of my niche before with me at the bottom. Sometimes it just makes no sense and seems really random lol.

    Though it’s been confirmed that fiverr puts new sellers to the top sometimes to give them a chance… If it wasn’t for them giving me a chance in the early days I wouldn’t be were I am today so that’s fair…

    Sometimes it just makes no sense and seems really random lol.

    Same.

    confirmed that fiverr puts new sellers to the top sometimes to give them a chance…

    Agreed. Thanks for the help. If any other seller would also like to share their opinion on this problem, please let me know. Much appreciated. Thanks

    • Like 29
    • Thanks 1
  4. I agree to all your points except this. As when i could view my own gig myself on page 1, the impressions were great. But when i noticed myself thats its on page 5, impressions, clicks fell so that clearly means gig is down, its not being shown on top. Either its down or not shown.

    Well I’m not entirley sure but I think the ranking YOU see is the default ranking for new buyers and people browsing the site without an account. I theorize, though not sure if I’m right, that the ranking starts changing for people depending on how much money they’ve spent on the site. So they don’t want to send buyers who spend a lot of money on the site to people with low customer satisfaction rate (i.e excessive cancellations etc.)… I think this as, after getting a few cancellations I’m no longer getting top buyers, VID’s and business clients… Just new buyers who haven’t spent much on the site.

    This is all speculation though…

    YOU see is the default ranking for new buyers and people browsing the site without an account

    I checked through my account, logged out and my friend in another city. Results were same.

    ranking starts changing for people depending on how much money they’ve spent on the site. So they don’t want to send buyers who spend a lot of money on the site to people with low customer satisfaction rate

    Now this seems an interesting observation and a valid one.

    people with low customer satisfaction rate (i.e excessive cancellations etc.)

    But what about the sellers who are shown on first pages even though they have a bad reputation or have no reviews, why are they being shown at top?

    • Like 32
  5. Yeah support will never give you answers on how the algo works or how certain things link to ranking changes…

    I’m just working on improving my performance and speed. Still getting sales just nowhere near as many.

    Even if it is on page 5 on your end, that’s no longer any indication of how the gig is appearing to potential buyers… Every buyer sees different rankings based on their buying habits etc.

    Frank said before fiverr 3.0, bouncing back was near enough impossible but now it’s doable. So there is hope… Just nail down your performance. Deliver quicker, respond quicker and provide a superior service and customer experience to all your competitors

    page 5 on your end, that’s no longer any indication of how the gig is appearing to potential buyers

    I agree to all your points except this. As when i could view my own gig myself on page 1, the impressions were great. But when i noticed myself thats its on page 5, impressions, clicks fell so that clearly means gig is down, its not being shown on top. Either its down or not shown.

    but now it’s doable. So there is hope

    Hope for the best.

    nail down your performance. Deliver quicker, respond quicker and provide a superior service and customer experience to all your competitors

    Thats what ill be doing now. Avoid cancellation, time extensions, delivering before 12 hour notification, and the things you mentioned

    I was just wondering as Fiverr 3.0 said to avoid time extensions, what if we set the timer to 3 days even though it will take 1 day but we set to 3 days and when we deliver within a day, it might result in good thing? Can the system be tricked?

    • Like 28
    • Confused 3
  6. Personally, I’m never touching my gig again. It’s not worth losing thousands because I stupidly clicked a few buttons. Speeding up our delivery time, revisions, minimizing cancellations and improving customer satisfaction is all we can do and hope for the best…

    Speeding up our delivery time, revisions, minimizing cancellations and improving customer satisfaction is all we can do

    Agreed. I contacted the CS regarding the link between Promoted gig and ranking. Like how i lost my ranking when i lost the promoted gig feature, they didnt answered and avoided that. But they told me that I had a high chance of getting that feature back soon because of my remarkable performance throughout.

    So i think sometimes whether to wait a little more, maybe ill bounce back if not then ill edit as what is the loss if i edit a few days later, its the same thing like sitting at page 5 doing nothing and trying your luck after some time.

    What do you say?

    • Like 27
    • Sad 2
  7. I regret doing it because I realized afterwards how risky it is. It’s not based around SEO anymore anyway so is it really worth the risk if there’s a fifty fifty chance it will tank rankings?

    Guess I just got lucky and it didn’t derank mine…

    I don’t think giig titles will improve the situation as it’s about speed etc. now as frank explained… Only a few top peformers have remained stickied to the top page.

    I realized afterwards how risky it is

    I am well aware how risky it is. In past, i lost my ranking for some time. But since the Fiverr 3.0, I believe i might have to . I completely agree with yours and @corsogr . Thats its a big risk. But frank’s observation is something else so double minded.

    • Like 26
  8. I made edits to my gig title and it didn’t seem to affect anything… But many other sellers on here will tell you otherwise, so would air on the side of caution if it’s a high earning gig.

    It seems if you make very, very minor changes fiverr don’t review it. I switched a few words around and it changed instantly in the search. Wasn’t taken out of the search at all. In the past it’s dissapeared from search for a good few hours before changing.

    I don’t think changing gig titles etc. will improve the situation as it’s not based around SEO anymore anyway. I just made my titles more specific to make themk more relevant…

    if it’s a high earning gig.

    It is my high earning gig. Well if I make changes, it will be title, tags, description everything etc. But I discussed with few others, and the result waas 50/50. Some said to do and some said not to

    • Like 27
  9. @pvitalsolutions you are free to do what you want and you can also disregard everything I said.

    This is a lot more complicated than you think and I get the impression you think that following someone’s advice and doing one or two things will “fix” something.

    That is not what this post was about.

    If anything the take away should be how much more complex this whole “ranking” thing is and how many variables there are.

    I get the impression you think that following someone’s advice and doing one or two things will “fix” something.

    I read through your all replies and the original post many times. Maybe I mis-understood. But like you said, if you are facing the problem like I mentioned and others, the methods you told might help as per your observation. So I wanted to confirm whether a gig that lies on Page 5 should make edits?

    • Like 26
  10. My gig was on first page, but dropped to 5th page. Impressions, clicks fell obviously. Not sure if I should like @frank_d advised or not. Just curious, what I edited and my gig falls further down more.
    Do you guys think i should edit or not?

    • Like 25
  11. @frank_d as you mentioned a tiny spark, I wanted to ask that as per in your opinion, how many orders are required to get that tiny spark? Like 5, 10, 15? Any idea regarding it? How can I know when can I expect that spark?

    Capture.thumb.PNG.4692d78e944bcf90d7d20e03bd185336.PNG
    Capture1250×299 18.4 KB

    Though I kept everything good which you mentioned. Responded usually within 15 minutes, delivered fast also maintaining the quality, order updates were never left, delivered way before than the 12 hour notification, used time extension only once. I dont know I feel once you are down, you cant get back up on this platform. 😦
    • Like 30
  12. so how much of exposure this feature can bring to us?

    Speaking of that… This week I received a message I can promote even gigs without 20 reviews or so. I assume they are tracking the seller performance and they allow even gigs with a couple of reviews to be promoted?

    Or maybe they just rolled things out for everyone? Hard to say.

    You are correct. I also got the option even though I didnt had enough reviews on that gig.

    Secondly, yesterday my gig stopped promoting as fiverr said my performance detoriated. So yesterday, I lost promotion feature and today I lost my ranking. 😦

    • Like 27
  13. The official conversion rate Fiverr allows us to see via our analytics page is the one calculated by people who visit our gig and then buy it.

    My hypothesis is that there is another hidden metric that calculates how many of the buyers that contact us via the inbox, we are able to convert to customers either via custom offer or a regular purchase.

    Don’t take this the wrong way, even if that hidden metric is there, it’s not one that will hurt your profile. It’s there to spot positive performance.

    I get messages from people who ask for something weird all the time.

    As for the spark question, yes to what @donnovan86 said.

    In periods of underperformance I notice that me converting one message to a purchase, or getting that one odd order to complete fast and with a positive review is what usually turns things around for me.

    In periods of underperformance I notice that me converting one message to a purchase, or getting that one odd order to complete fast and with a positive review is what usually turns things around for me.

    Got it. Thanks for explaining @frank_d and @donnovan86

    • Like 27
  14. Hey everyone!

    A disclaimer: The following post/article is not an official Fiverr statement. It’s a summary of my personal observations over how Fiverr works and I am sharing because I noticed that more and more sellers come here, stating that they “lost their ranking”.

    This is my effort to provide them with some answers and some food for thought.

    Hold up. Fiverr 3.0?

    If Fiverr’s early days (the wild wild west days) was Fiverr 1.0 and we count the facelift in 2014 (I think?) as v2.0, then we quietly got v3.0 late last year.

    Without an official announcement, without much fanfare, the website slowly rolled out a back end update which seems to have concluded late last year.

    How do I know this?

    This is a good time to remind you to read my disclaimer.

    I have no way of actually knowing anything, no one from Fiverr shared insights with me either. This is just a gut feeling and tons of personal observation, from a seller obsessed with performance. (and figuring out how things work)

    Ranking is no more

    I started hinting about this mid-2020, then started actively talking about it.

    Talking about ranking is moot, as there are no more results pages. Well technically there are, but you’ll see what I mean in a minute.

    Fiverr transitioned from being a search engine like Google to being a match making service like Tinder.

    It no longer serves users (buyers) with pages filled with search results, ranked according to how well they are “performing”.

    Fiverr also no longer counts on buyers clicking on verticals to find what they need.

    It’s all about the search function.

    Fiverr’s new engine tries to match a buyer with a potential seller that will be as close to a 100% ideal match as possible, as soon as possible.

    A great match is when:

    A) a seller offers something relative to what the buyer is searching for

    and

    B) a seller has great “performance”

    It’s all about reducing risk for Fiverr.

    Risk that the buyer won’t find someone to hire and therefore won’t spent their money.

    Or risk that the buyer will not get a great service and ask for a refund, never to return again on the platform.

    What is this “performance” you keep going on about?

    Here comes the good stuff.

    There are two kinds of performance that Fiverr keeps track of:

    A) performance as a seller (converting prospects into buyers)

    B) performance as a vendor (satisfying buyers, successfully completing orders)

    THAT’S IT.

    Fiverr doesn’t care if you are the best designer, video editor, animator, writer, what have you.

    All it cares is that you can make people spend and then making sure that said people don’t ask their money back. (And therefore stay on the platform to spend some more)

    I am oversimplifying things, as the system actually keeps track of a bunch of interesting metrics when serving buyers with sellers.

    Which is why searching for your gig, or your competition on Fiverr, even using incognito or clearing cookies and what not, will NEVER show you anything useful.

    The new engine qualifies buyers and knows a lot about them, before serving your gig their way:

    -their purchase intent

    -buying history

    -browsing habits (I mean on site)

    -how they respond to custom offers

    -when they spend

    -how they spend

    The list is long, and I am sure that even if I am right on some of the stuff I think I understand, there are hundreds more variables that only Fiverr’s coders know.

    OK, let’s say you are right. What now?

    Well just like every change in life, it is always met with resistance.

    The new “engine” is here to stay apparently, since its sole purpose is making the platform more money.

    What should we do?

    Why are people losing their “rankings” out of the blue?

    This is where I will try to sound less like a lunatic and actually try to form all the observations into some -hopefully- actionable advice.

    When people start noticing that their gigs are losing impressions, or that messages stop coming in, etc, it’s usually because their performance has deteriorated.

    They dropped the ball somehow.

    I know it always seems like it’s out of the blue, but there are indicators.

    Here are some things to keep in mind.

    The new system values speed and relevance over anything else.

    It’s all RELEVANT: (performance A)

    So performance A (being a good closer) has everything to do with how your gig is set up.

    If you still think about SEO, and keywords, and ranking, you already lost the game.

    Focus on your gig’s title, don’t try to capture everyone, don’t use pretty adjectives, focus on who you want to find your gig.

    You need to be focused on your niche.

    Relevance is key. You need to make sure that only the people you can help will find you, and that will make Fiverr LOVE your gig.

    Don’t use the same keywords as what you used as a gig title. Trust me.

    Fiverr 3.0 hates that.

    Your tags need to be complimentary to your title. Not repeating what you say you will do.

    Again: relevance.

    If your gig’s description is written with “SEO” in mind, and is “keyword-rich”, you will once again underperform. Fiverr 3.0 no longer crawls for keywords, it rewards descriptions that answer questions and help convert.

    The need for SPEED: (performance B)

    Fiverr 3.0 loves speed.

    The quicker you can respond to inquiries the better.

    The sooner you get that custom offer accepted, the better.

    Other factors that may show Fiverr you are rocking it:

    -Delivering fast

    -Buyers accepting their delivery relatively quickly

    -Not getting lots of revision requests

    -Not leaving order updates unanswered for too long (the “buyer has posted an update for X amount of hours” notification)

    -Delivering before the “you have 12 hours to deliver” notification

    -Avoiding cancellations

    -Avoiding time extensions

    Oh, one more thing:

    Relevance and speed are just two faces of a multi-faced die, that calculates one very important thing.

    Fiverr 3.0 is all about having satisfied buyers.

    The platform no longer just focuses on making revenue and having gigs purchased.

    The updated engine focuses solely on having happy buyers.

    Which leads me to my last point for this article, to whoever wants to hear it:

    Your reviews no longer matter as much. You can keep getting all 5-star reviews, and you will still experience lulls and droughts.

    Because the system no longer takes public reviews into consideration, using the same weight as Fiverr 2.0.

    They still count, but not as much.

    And can you blame them? The majority of sellers on the platform can be phoning it in and still get a higher than 4.7 average.

    The system has too many 5-star sellers for that metric to indicate anything.

    If everyone is 5-stars, then no one is 5-stars. (to paraphrase something I keep saying for TRS badges.)

    So unfortunately, and maybe even people gaming the system with fake reviews had something to do with this, public reviews no longer mean as much to the platform, when it calculates how happy our buyers are.

    It’s a long and complex formula, but I simplified it to this for now:

    Performance A + Performance B + Buyer satisfaction = Actual seller rating

    I still think that “gig rotation” is not a thing. It does exist, but it would never tank successful sellers and truly valuable gigs.

    So to sum up:

    -When you search for your gig and find it, that’s a skewed POV, that’s not telling you the whole story. You should stop doing that.

    -When your gig is served to buyers, it’s because Fiverr actually believes you can score.

    -The gigs that are also presented along your offering, are also very carefully selected based on their performance. There is no “ranking”.

    -When you notice a drop in sales/enquiries/impressions, start thinking about your overall performance. More often than not, there is definitely some indicator that “told” Fiverr that you were dropping the proverbial ball.

    The bad news is that this will take some getting used to and sellers are once again asked to either adapt or “perish”.

    The good news is that this new system is actually a lot more forgiving than the old “SEO/rank” system. Even if you drop the ball performance wise, all it takes is just a tiny spark to get things going again.

    As I write this, and gave it a quick read I understand that I may have oversimplified things, or that I haven’t spelled it out as much as I could.

    Please forgive me, as I have a birthday cake to attend to. 🙂

    As always I will be here to answer any questions and discuss things in detail with you all.

    Thank you!

    Even if you drop the ball performance wise, all it takes is just a tiny spark to get things going again.

    I am aware you have mentioned this is based on your personal observations, but do you really think a tiny spark can get things going again? Also if you can explain a little the ‘‘tiny spark’’? Thanks

    • Like 24
  15. @frank_d at one point above, you mentioned that conversion and promoted gig matters. I had a question for conversion.

    If I understood correctly, if we convert a buyer to place an order that means our conversion rate is good, and fiverr will direct more buyers to us? Am I correct? But what if the buyer who contacted asked for some service that we dont offer so we have to turn it down, will that result in bad look for conversion rate?

    • Like 25
  16. 329912_2.png donnovan86:

    It will just lead to less sales for most people, if everyone thinks like me and they believe those are the only topics covered by the writer. Not sure if/when this will appear for other categories.

    That’s interesting to see, I’ve already written that I’m convinced that Fiverr 3.0 wants people to specialize somewhere above. It probably matters little to and for Fiverr if some people will make fewer sales because of it - as long as there are more than enough sellers in the respective category to absorb all potential orders. One of Frank’s important points was “make the buyer happy”, and I’m pretty sure it makes buyers (especially the more sophisticated, demanding, up-market, … ones) very happy to buy from sellers they think are specialised on their topic, or ideally from sellers that are indeed specialised on their topic.

    Had an order today for proofreading - I have one proofreading gig to cover all.

    He then asked to cancel it because he found someone who specializes in proofreading Website Copy… He sent the link to me and the person has a variety of “specialties” as well as a catch all proofreading gig. All have almost identical descriptions bar the one specialty keyword. Explained this to him and of course he was happy to stay with me then but the point stuck with me that I may be missing out because I don’t have proofreading gigs to specialize in every individual thing. Same could be said of translation, Marketing, SEO…

    I will market your dog toy business, I will market your cat toy business, I will market your pet toy business. This type of rubbish really annoys me and is completely unnecessary in most cases. Sure, specialization is a thing and some people do some things really well, but this idea of having 6 specializations is just a joke.

    The questions is now, do I rant about it continually or do I jump on board?

    Same could be said of translation, Marketing, SEO…

    I will market your dog toy business , I will market your cat toy business , I will market your pet toy business . This type of rubbish really annoys me and is completely unnecessary in most cases. Sure, specialization is a thing and some people do some things really well, but this idea of having 6 specializations is just a joke.

    I completely agree with you. Even in Animation Category, there are people who have done this lame thing. If I am correct, @vickiespencer you also have done the same thing, like rephrase, slightly rephrase, moderately rephrase. Correct me please if I am wrong.

    • Like 25
  17. The language is probably Yoruba - see google translate. For FHG, there’s another thread about that.

    The language is probably Yoruba

    Quite strange that most of the buyers speak yoruba. But what I dont understand is that their only first part is like this, rest is plain normal english. Why just the first few words in the language you are saying?

    I never go there for some obvious reasons you just mentioned…

    I also never, but for some reason I went and saw these annoying requests. Left the page without submitting one offer even.

    Buyer request works for some category. It’s only when I join a new category I get massive floods of request daily.

    I did not understand what you meant.

    Yes, probably, for my niche it doesn’t really work, rare time i went there it was full of people looking for pro video editing with low budget…

    Agree. They want a whole movie in 5 USD. I wonder from where do these people come from? 😂

    • Like 8
    • Thanks 1
  18. Is it just me or you guys also get weird buyer requests. By weird I mean, requests that start from an unknown language like:
    ogun oni pawa miofe omo fhg ooo
    magun, magun, oloshi
    Ayee leee ooooo…
    AHUN NI MI MOGBA

    Most of the buyer requests start from this. I need to know the reason why? Or the buyers have problem in their head?

    • Like 14
    • Thanks 1
  19. Use one of the following to get your first $$$ on fiverr

    Share Share Share, Work on 2% success rate and let people see your gig (go on fb, quora, LinkedIn and search content RELATED to your gig, engage with people and post your gig link

    You will get amazed by the number of impressions, and it builds up (remember this is organic not paid)

    I also recommend embedding your gig offsite to get a backlink (some people create a separate offsite page for each gig)

    For me honestly, I have asked a friend to go purchase any of my packages and I refunded him in cash to get my first review

    It was a good fiverr experience because I used the dashboard, and went through the job submission process

    For me honestly, I have asked a friend to go purchase any of my packages and I refunded him in cash to get my first review

    This comes under fraud. You are literally buying reviews. This is against the TOS. You are fooling the potential buyers. Its because of you and people like you are ruining this marketplace. It seems you havent read the TOS. I dont understand from where does these people come from? Here they are giving advices which is against the TOS.

    You will get amazed by the number of impressions,

    Impressions dont get you order neither does clicks. If your work is unique you will get orders.

    • Like 5
  20. I am starting to think that all the search feature all the users were reporting that their gigs are pushed back, i think it was on purpose by fiverr because they thought the one that are pushed back will pay to bring it back at top, so all this problem was because of them

    I don’t believe this is true, because sellers from categories that aren’t even part of the ads program have been complaining about gig placement. Fiverr is/was not intentionally sending seller gigs to the back of the search results, just to force them to pay more to be seen. Why would Fiverr, as you claim, send sellers to the back of the search results who don’t even qualify for the promoted gigs program?

    This is also a point indeed, i forgot this. What about the second thought i shared?

    • Like 77
    • Thanks 3
  21. I am starting to think that all the search feature all the users were reporting that their gigs are pushed back, i think it was on purpose by fiverr because they thought the one that are pushed back will pay to bring it back at top, so all this problem was because of them. There was no search problem, it was all made up by fiverr.
    Secondly, i personally think that this feature wont work. As far my studies says, when a user have a successful project with 5 star rating, his or her gig should go up, but this happened with me it went down instead so i doubt if this works properly

    • Like 107
    • Up 2
×
×
  • Create New...