anniejenkinson

I don't think the buyers see these! Do they? I am a buyer too and I cannot see those metrics at all when I look at sellers' profiles. I always thought they were just for our own benefit--so we know where to target our best efforts to stay ahead.

I recommend you: - await the next response from Customer Support (don't send multiple messages). Don't write again before CS thinks they have answered fully! - if it (CS final response) is unsatisfactory, write again and be brief and factual. **Add the screenshot showing the earlier CS response saying this was not eligible for cancellation.** Tell them it's confusing how one CS rep says one thing and the next another. - Clearly request 'compensation' since you completed the order, and CS confirmed in writing that the order was not eligible for cancellation. Don't be 'entitled' or demanding--stay polite, friendly, and accepting that their job is difficult but at the same time, clearly ask them to consider remunerating you in full. Fiverr CS has the ability to fund this order value so that you do not lose out. They DO pay compensation frequently when unexpected and unpreventable cancellations occur. (It's their decision whether it's justified or not). Brevity and clarity are essential in each message to CS.

I think this must have changed recently since there is still--and always has been--a message against the green delivery button that says 'Want to deliver again? The buyer's 3-day period will not be reset' (or words to that effect, not exactly these). And that was always the case on all my jobs till last week! I made a redelivery on a job and lo and behold, for the first time ever, the three-day period reset. I was quite pleased though as I always felt that if I redelivered, the buyer should get three days. So I am not troubled by it--rather the opposite.

I suspect it could be a little like conventional bank loans in that the people who don't need it are the ones who constantly receive the Cash Advance offer! Those who really need it have no hope of receiving the offer. 🙂 Hence, consistent high performance on many fronts will bring the offer.

I aso use the f-word when this happens. FUND(S)!

I cannot find your profile, Aline. I have searched from the UK under your forum name. 5 minutes later: found it! But it wasn't as easy to find as usual.

Hi @keyworthgraphic. It sounds to me as though he did block you on purpose and that this may have been because you closed the job, rated him, gave a tip and then contacted him again asking for a revision AFTER the job was closed? Or did you close the job while still in discussion about him making that final revision to the submissions? (I.e., he agreed to make changes and you signed off the job prematurely with the expectation he would still send this revision because you'd agreed it would come even if you signed off the job?) It is rare but occasionally, a buyer just messages too many times and takes up the best part of my day. I once had a job signed off but the buyer carried on asking for more and more, sending another set of questions each time I answered some (free of charge) post job. It was driving me nuts since she wasn't allowing me to do the work for others withouit interruption. That's one I had to block because both buyers and sellers should know when to call a job 'finished'. There's a limit to how much work and messaging a buyer can expect after a job has been signed off as satisfactory. I'm just saying that this 'could be' what happened. He perhaps just needed breathing space to focus on his next job in the queue but you seemed to be asking for more after the job was officially 'done and dusted'. I love it when buyers stay in touch but once their messages begin to affect the amount of time I can give the next buyers, I know I have to make a decision. If he has unblocked you, it's likely because Customer Support wrote to him and asked him to reconsider since CS rightly does not want sellers to block buyers.

@livingprime! Did you copy and paste a post from @joyh97? That's just appalling and rude behavior. Why would you do that? For the kudos of pretending YOU came up with the post so many people liked?

I agree with smashradio. You need to cancel this and I so hope customer support can see your predicament. This is a buyer who is setting you up for failure by refusing to provide an adequate brief! Given the lack of a brief and this buyer's terrible attitude, you have no hope of a successful completion. I would not even call it 'passive aggressive'. It's simply entitled and aggressive--nothing passive about this buyer! 🙂

I found images of Asian people widespread across the site... on almost every section of the site I visited. These rotate as others have said.

This was not academic work, I hope...? 15k words sounds like a thesis or dissertation length to me since that's way too long for an article and too short for a book of any use whatsoever. And 'reference papers' also sounded academic. If it's academic, you're very lucky Customer Support did not understand. 😶

Ooh, I'd say how you've handled this could well upset a buyer. If you had noticed your mistake minutes after sending the offer (and after he's accepted), then you have cause to write to him and say something like, 'oh gosh, I'm so sorry--I realised immediately I clicked 'send' that I'd mis-billed by $10. Is it acceptable for me to add this on?' But to leave it, not say anything until later and then to send it out of the blue--no matter whether it was discussed and agreed at the start or not--seems like bad form to me and an error to be swallowed by the seller. You're not alone in making these mistakes though! We've all done it at some point...the miscalculation or mis-billing thing. I made an even bigger costing error; I quoted for editing a script of 160k words. The client sent me a script of 182k words which is an enormous difference, adding days onto the working time. I should have inspected the document the day of the commissioning. As I only noticed the extra 22k words when I came to edit the script much later, I let it go and I edited the extra and said nothing until the work was back with the client, completed. I mentioned it to him in passing and said, 'we had agreed on 160k and I noted there were 180k words; I was happy to edit the extra free of charge since I did not pay enough attention at the time! Mea culpa!' My buyer will almost certainly be happy about that and while I lost a large sum there, I know I have pleased him. He's an old boy and I don't for a minute think he tried to hoodwink me so asking for extra would only embarrass him on a huge job. I think your buyer could feel a bit aggrieved... But hopefully, they will reappear soon. Annie

Hi Codersheikh, I received that same message when I tried to make a second withdrawal in 24 hours. If you made a withdrawal already within the last 24 hours, this message will come up. Could it be this? If so, you will be able to withdraw when these 24 hours expire. Best wishes! Annie

I think it's likely that if the seller left a negative review, then the buyer's private feedback would be retaliatory. To avoid this, even after the buyer leaves their review for you, I hypothesise you could wait until the very last day on which it is possible to leave your own review as a seller, and leave it on that final day before the review period expires. I would imagine their private feedback, if they were going to leave it, would be long gone at that stage. That's an assumption, however; I don't know at what stage the 'private feedback' is requested from a buyer. If such a request is only generated after the seller also leaves their review, then that messes up this suggestion of mine, ha.

So much detail in my first brief! It took me days to just wade through the information! Umm... It would have been nice to know how long this book is--the script's word count would have been a great starting point.

I would love to see an option for sellers--if they so choose--to donate a proportion of their earnings to one of the major charities before these funds reach us. While we can each give individually, I think it becomes harder to donate as much when we have the funds paid into the bank first. I'd be willing to tick a box to donate X% of my Fiverr earnings to a recognized Ukrainian support initiative, so those donations are taken before my funds are paid to me. Clearly, this would be elective. It may be only a small % of sellers who'd do this but on a global level, this could accrue quite an additional sum for the charity. I would also love to see some profiles of Ukrainian sellers put 'big and bold' across Fiverr--even advertised to other sellers, not just buyers, so we see the faces of the platform's Ukrainians. For example, 'Let's all support our Ukrainian sellers. This is Oksana. She has a degree in (X subject) and offers (bullet-pointed products). Oksana would love to work for you! (Link to profile). I'd be very happy to keep some Ukrainians busy with work, even if it's work I wasn't planning to do yet! For example, I have been planning to purchase some illustrations and do not have the time to trawl Fiverr for suitable designers.

It sounds decidedly sketchy! Those criteria are nowhere near enough to say we are a fit. The costing process is quite involved for most TRS and Pro sellers, I'd imagine. And if the buyer omits their budget and timeframe, then the 'match' is solely gig category--which is awful! Yikes... As you say, it feels risky. I think it shows that whoever came up with this idea believes that there are not many variables within a job, as if we are selling a tangible, a square blue cotton face flannel or a fridge magnet. It's like those clients who come to me expecting my edit to be X price because they worked it all out based on the word count, based on my gig sample rates. But what they don't appreciate is that within (say) a 100k-word edit, a client could have as low as 0.1% error rate or as high as 30% error rate, so the proposal and costing are dependent on the number of days required (as in any other profession) and on other factors such as any ghostwriting and rewrites needed at the same time as the deep edit. There's no way I am rewriting and uplifting every line of a 100k-word novel in two or three days, ha, which is what my core rates are based on. The 'fit' (for me anyway) is also about the client's attitude and their ability and willingness to communicate. I'm a better fit with clients who communicate well and who show they understand my product--even if they have an off-the-scale error rate--than with someone who writes near-perfect books but who is arrogant and entitled. 🙂 Working for the latter type almost always proves to be a headache. Working for the former, even if I rewrite the whole damn thing, is usually a joy.

That's insane and a great way to do bad business. This truly half-baked concept--couldn't agree with you more, Frank--sounds just as sensible as the fact that when we request a standard and pre-agreed project timing extension, it shows up at the buyer's end as 'Annie opened a dispute'! This is an example of Fiverr at its worst. I can only see a mass of confusion arising from this kind of 'match' in which all the salient points are MIA and there is no chance to talk through the details. That's not the way to professionally deliver anything other than the very simplest of products and services. Five-dollar services. But even then, there's so much scope for misunderstandings. I think the only way to go is to create a custom offer and price it very high, with a number of mentions of 'clarification needed' and qualifiers, caveats, and so on. This would hopefully prompt the buyer to come and discuss it in depth. I feel that in many cases, the buyer will choose you and will elect to engage with you and take their time over it (presuming they can ask you questions and open a message thread even if you cannot do it pre-offer) simply because they trust Frank to deliver more than they trust anyone else. In some instances, going back with doubts, queries and caveats (in the proposal and costing) will win the business since the buyers see we are approaching this in a professional manner, not just grasping at any bit of work that comes along. But yes. Half-baked idea. Not sure this one even got as far as being put in the oven, to be truthful!

I don't have any team... and they give it to me. 🙂 But yes, I have tons of orders going ninety days ahead.

I find there is a lot of work at all levels in my sector, which is copy-editing (line editing, deep editing--whatever we each do) services. But it's hard to know 'in which area are there more orders' because we each see only those services and sectors to which our own products are aligned; we are unable to compare the sectors and their order volumes in any meaningful way. We can only see how many people offer what services in each sector--not how many jobs they win, and so on. And Buyer Requests are a dead loss. 😁 So, my view is subjective, of course! But I began here in 2018 and at first, I struggled. It would have been easy to think this was because there was not much editing work available. The early struggles were due to glitches on the site at the time! Three years on, I am working fulltime on Fiverr, supplying only copy-editing services (and with just three gigs) but I have enough work for two other editors to work fulltime for me on Fiverr jobs alone. And we are each putting in a ten-hour day, usually seven days a week, so that's a lot of editing. I still decline 80% of the offered work. So, although there are so many copy editors, there are not enough to meet the precise needs of clients in quality terms. This is why it's not uncommon to see copy editors with fifteen full-length novels queued; I am not the only one! I perceive that the level of offers/orders pertains more to how skilled we each are in our fields, how well we communicate with clients, and whether we can offer something unique. Anyone in any sector will amass clients if they do each of these very well. Best of luck! Annie

Hi, it sounds as if you might have missed an invitation somewhere. If you are level 2 or TRS (I have not checked) then drop Customer Support a message to ask this question. It seems unlikely you would get reminder messages unless there has been an invitation extended to you. Good luck! 🙂

@donnovan86, That is a point I was also concerned by as I was only able to tick that I could write in one genre for my gig that includes ghostwriting–since only one tick box could be chosen! I write pretty much everything. I spoke to my success manager about it and was given advice (that I could not implement). Since all this new segmentation and categorisation, I have had far fewer enquiries and the majority I now receive are totally mismatched to the writing gig, asking for things I don’t offer and never have. But as all the enquirers were requesting the same service, it was clear Fiverr had said I offered it! I declined to quote for many offered projects enquiries across a couple of days. It was incredibly frustrating and prior to this, I’d never had anything but enquiries that were very tightly correlating to my gigs. Since I declined to quote for all these projects, I can only assume my ranking will have nosedived (if such exists, as is discussed in this thread!) due to appalling conversion. Prior to that, conversion was in the 20-30% mark, now I need a microscope to spot any, ha. It’s all mystifying. To my mind, this new categorisation shows ignorance of how writers work and some research among sellers ought to have been carried out beforehand to find out more. Annie

This has been one h*ll of a good read. Well, now I think you nailed it. I see my issues. Damn. I just began gig revising… have stopped all work to revamp certain elements. Massive help, thank you! As you say, it may not all be right but it’s certainly the most likely scenario based on a few things I have also been told by managers lately…

The person I met in the break-out was contacted last summer to take part in the beta of the program. She signed right up and felt it benefited her. The seller is continuing with the program now, even though she is paying for it. My experience is as you describe here too, Vickie. I joined last year and had very productive sessions with my manager then. I found the contact useful on many levels, and now I have signed up again and consider the fee very low for the expertise and assistance. I have had my first meeting with my new manager and that was great too. It was clear he had really looked closely at my stats and profile and had many insightful things to say about those, also about my products. He was able to answer in depth a number of queries I’d had in my mind unanswered for quite a time. I also agree with your earlier comment that these managers are very useful even if you’ve been here some time; the expertise offered is way over and above ‘only useful for beginners’ as someone said. This program wouldn’t be as suited to ‘beginners’ in my view… it’s more for the experienced sellers.

Hi pirateman, I am a copy editor here and I have never charged $5 rates. You can bill whatever you like and the clients will come. I’d wager that the higher the rate–commensurate with proven experience, of course–the more high-calibre clients you will attract. And there is no scarcity of these. Just because the site is called Fiverr doesn’t mean that clients don’t come here with thousands of dollars to spend on one project, same as anywhere. So, my advice would be charge what you charge and don’t even take time looking at what everyone else is doing. What they are doing is likely to have little correlation to your services, and the right clients will see through the mist and find their way to you. Annie