anniejenkinson

I think you, Vickie, may have just clarified for me why I am now getting an overwhelming number of buyers way less targeted than before. I waste many hours a week telling people exactly what I do and don't do, explaining the simplest things I never used to need to explain! My conversion rate has dipped (from gig to commissioning) despite me getting a ton of mostly unwanted and irrelevant messages from buyers who not looking for my service type. I used to convert 50% of enquiries. Now, I am lucky if one in thirty enquiries is truly relevant. Yes, the buyers are looking for services allied to what I offer (but not exactly what I offer) and it feels as though Fiverr has screwed the targeting without me altering anything at my side. This also means I spend so much more on promoted ads. I suspect the myriad of Fiverr changes has somehow messed things up, probably by a combination of tweaks over recent months, fixing what wasn't broken.

Oh dear. No words... except, I wouldn't touch this site with a very long stick! (Gridinsoft). This is the kind of language I'd expect from someone trying to get me to send $10,000... to allow a solicitor to send me the sum my long-lost uncle left me as an inheritance.

I was quite attracted to try it until I visited their site. Their appalling English makes them sound like scammers themselves! In the first few lines in big letters, I read: 'in a computer systems' and 'detect third-party interference in the computer operating' and 'new and emergency threats'! They mean 'emerging' threats. Eh. what? I dread to think what blunders I'd see if I read the rest. 😄

The image of a female that he is using is by no means misleading in marketing terms and it's odd to say 'poor galleries are the main reason'. None of us can possibly know the main reason. I find the image appropriate--and I worked for 26 years as a strategic marketer for global brands. I perceive that the image is not intended to represent the OP's gender. It's perfectly clear the account holder is male. It's more than a tad old fashioned to imply that we should only show images showing our own gender in our ads! Surely, the image represents a happy client, in the way that a travel brand might show images of a family having fun at a holiday park; the holiday company doesn't employ kids or whole families yet shows them in marketing materials. I find the images suitable and the ad well structured and with appropriate format and content. I like the FAQs. The overall impression is of professionalism. I would assess that stand-out is simply tough in the niche and that you (OP) need to maximise how many listings you have, thinking of other products for your gig portfolio. I only list two main products myself--three are listed but I decline most work in the third--but I get more than enough work from two. If you are lacking sufficient work, think of services that are more innovative, and expand the ad offer to ensure you use all the available listings you're permitted to have.

Definitely scammers with a shocking standard of English! 'We will like to'.../'if interested do well to'/'if your good'... etc. This is certainly not a Linda Harris or Kelvin Willy writing to you, ha.

Wow, well done! I am so thrilled to read this. I only saw all your posts tonight as I rarely get the time to come here these days. But I felt very upset for you. I'm truly happy you got your account back!

I agree with you. If you have a feeling that a new account will do better, I'd say go for it. Go with gut instinct! You could cancel the old account with the help of customer support though, so that it gets deleted for sure and you have evidence of that. Do not just deactivate and leave it there (if that is even possible). There is no reason why you shouldn't remove the old account by having it deleted from the system and start afresh; I did it myself and without doing it, my business wouldn't have taken off the way it has because there was some sort of anomaly on the old account and no matter what I did, it wouldn't gain traction. I nearly gave up on Fiverr and I'm glad I didn't. I requested deletion of the old account and set up a new one, and from then, everything was amazing. It's my understanding that you can delete your own account but if this were me, I'd ask Support to do it and then check it has gone, keeping copies of communications in case later, they assert you have two accounts! Call me sceptical... 🙂 Good luck!

Hi all, an update. I finally managed to effect a transfer from Fiverr to Starling Bank and after many hours of anxious waiting to see if it ended up in the account or sat pending and unprocessed in Payoneer Limbo Land, it went in fine. So, it was withdrawn in USD and did end up in GBP in my account but the rate of exchange was, of course, appalling. It is a good sign, however, that a purely online bank is able to link to Payoneer after all. Payoneer and Paypal both said they would not deal with banks that were online and had no physical presence. It's kind of odd since the banks all do have a physical presence even though they trade solely online. I have never encountered a ghost bank! I'm still mystified about how I was taking in GBP from Fiverr (into Barclays) via Payoneer for five years but at the moment of a bank switch, I can now only withdraw USD. But in the end, the funds came and that's what matters. To anyone considering Starling, my experience has been really good--impressive customer service and they even seem to have live people--yes, real humans--processing queries in the middle of the night! For example, an operative personally messaged me by SMS at 5 a.m. to tell me my funds had indeed reached them despite all Fiverr's mixed messages. Earlier, too, when I'd contacted Starling about Paypal not adding Starling as a new linked bank, the support agent went to the trouble of trying to link up his own account to see what was going on because it was the first they'd heard of this. Also, when I registered a new phone at 3 a.m. a few nights ago, someone called me to talk me through security. Most impressive. I was decidedly underwhelmed by Fiverr's support on this occasion. I don't know what this 'Pro Support' is supposed to offer me but that experience was not it! Mixed messages, a couldn't-care-less air and formulaic replies without any insight or attempt to answer the questions. Plus, they marked an issue as solved without so much as a hello. It was one of the worst Fiverr CS experiences I had had to date. And it seems we now do not get the satisfaction surveys Fiverr used to send out. That's one reason why the agents don't care as much, perhaps! The old surveys kept them on their toes a bit more.

Hello all, I am a Brit in the UK and have been withdrawing to Barclays Bank for several years using Payoneer. No longer happy with Barclays, I wanted to change to Starling Bank. I removed Barclays from my Fiverr account and added Starling Bank. But when I clicked to withdraw, it showed the withdrawal amount only in USD (where previously, clicking withdraw to Barclays always showed me the sum I was taking out in GBP, just before I accepted and completed the withdrawal). Fiverr support tell me that withdrawals 'can only be made to Payoneer in USD or Euro' and that Payoneer drives this. Does that sound correct? It's the first time I have heard this. Thus, I have no confidence to complete the transaction as this is the first time in five years that it has shown me only USD and not GBP (nor any option to amend from within Fiverr, not even to the euros they have mentioned). I cannot fathom out how this now works--does Payoneer convert the currency to GBP itself after receipt, thus it should not even matter if Fiverr send USD? My British bank accounts only handle GBP and it's really scary clicking 'withdraw' when the sum shown is in USD and my end account will take only GBP, just in case it causes a massive... well, you can imagine the word I would like to say! Something beginning with F. Like 'fiasco', but worse. I am very confused as Payoneer's records also seem to show that all funds from Fiverr to date were in GBP, as if Fiverr sent it in this currency. I find the replies from support here really scant and uninformative. And aside from the above, I'd also love to know: do any of you Brits receive funds from Fiverr to Starling Bank successfully? Thanks so much, Annie

I cannot see any circumstance in which anyone ought to be getting special favors on a freelance site. The buyer is the client; they are the ones we need to satisfy. The only relevant point is can we do the work our clients require, and can we perform it expediently and well? Fiverr is not a nanny (thank goodness). It's a facilitator. If there were some kind of special terms for people with disabilities, those disabilities would need defining and suddenly, everyone would say they have one whenever they hit a problem. 🙂 Then we'd also have people saying, "My partner is having an affair. I can't concentrate. Shouldn't Fiverr offer special terms to people whose spouses have been utter scumbags?" Where would it stop? Freelance work is the same as any other type, surely, in that the client expects and deserves the delivery of X against an order for X, also against a certain timeline and to a good standard. Why would that change if I break my leg or start suffering debilitating headaches (which I do)? It's up to me to manage my workload. It has nothing to do with a third-party platform that's only here as a means to procure clients. Fiverr is not an employer; it's up to us to only offer what we can supply well and consistently. We are our own bosses, and we are the only ones who can determine what we accept or reject in workload terms. Ability is also (or should be) a core driver, and if I have issues preventing or adversely impacting my ability, timeliness, reliability and so on, then I need to find a job better suited because no matter what Fiverr does, I still have those clients who rightly need to be happy with what they receive and the timing with which I send it to them. Am I fit and well? No. I have rheumatoid arthritis, an unstable cervical spine and am currently embroiled in cancer investigations. I don't expect Fiverr to magic up something to assist me! In fact, I very much doubt even my critical illness cover will pay out, ha. I need to crack on and manage to produce what I have promised to my clients, and if I am finding it tough, I will have to build in more time out, some help at home, and so on.

What is the problem, Junaid?

Buyers can repeatedly ask for revisions until we, the sellers, remind them that they have purchased a gig with only (X number of) revisions! Even worse are those who use the revisions system to buy themselves more time to look at the work because fiverr's lax system allows this too. But yes, in short, unless you take control, a buyer can ask you for a revision 100 times or more if he so chooses since Fiverr has made it possible for the buyer to request as many revisions as they like--even when our gigs state we offer none or one single revision round.

Hi, you have resurrected a very old thread. But the solution is you need to write to Customer Support and ask them to please 're-index' your gigs since they will probably have been de-indexed while passing through approval for the changes you made. If you do not ask for them to be re-indexed, sometimes they will never reappear so I recommend you do it to be safe!

Last year, my Fiverr business went really well and I bought a motorhome for some off-grid living. It was supposed to be a top-end model (as far as UK ones go, nothing like the big RVs in the US). My partner and I wanted to kill each other within a few weeks of cramped, unhygienic living and struggling to find places to shower and fill up the various supplies. Then we struggled to go off grid because everywhere we parked, someone/authority would have a problem with it. 🙂 We struggled to sleep as I work nights and he does mostly days, ha. We'd been living in a tiny home in rural Scotland prior to this, and never had a problem with any of these things. Keeping it clean when constantly traipsing through mud was problematic, and we were often spending £20 a night ($25) just to get a parking spot in another pile of mud as the UK doesn't have plentiful stopping places, and we needed to top up with power quite a bit despite solar panels. Going to get a pint of milk and small supplies was awkward in a giant beast the supermarkets did not like in their carparks, and it was no fun having to assemble bed cushions all the time or wipe the condensation off the sleep cushions. Showering in communal showers where people were not particularly clean was no joy. The toilet seemed to permanently need emptying and the water tank was always empty, ha. We had a great awning that was soon covered in yet more mud on the inside. I bought the van in the September 2021, and sold it back to the dealer in July 2022! The cats enjoyed it though. The three amigos are seen here! No idea why the image keeps turning upside down; I keep correcting it! No, we did not visit Australia. 🙂

It might be that your gig is gaining traction. It's maybe sat doing nothing for a time but now is working its way up. 🙂 Don't give up yet. In your shoes, I would do the very best I can on all jobs I get, ensuring the customers are very happy. Focus on what you do have. I'd make sure I had unique gigs. If you do not have the maximum number of gigs, try to think of services others don't offer (or less competitive niches) and post these. Continue upgrading your products and ensure you use all facilities offered in each gig (gig videos, gallery etc). Putting in the time and effort will usually pay off. (My profile and gigs have not been upgraded for years but they're still ranking well so I am scared to change them, ha. But I will when sales start to tank).

Exactly this has happened to me. I have a buyer who extended his review time by 5 days and after that, he keeps putting the job in revision endlessly with no revisions to make. He even writes that all is great with the file but here I am now, 21 days on post delivery, and the buyer is continually misusing the review and revisions functions. He's not new by the way; he is a frequent buyer of large orders and I think these offers by Fiverr to let clients take forever to review is just exploiting sellers and making it hard to plan month to month. I am buying a house currently and thanks to Fiverr, buyers seem to all be taking the **** on bothering to look at the delivered work so I have poor cash flow as Ihad three clients all taking extra, extra, extra time to look at $8k of orders. This is a terrible situation making me consider going back to only working via my website.

I believe the OP may be referring to the logo, not the facility to identify major clients. That's my take on it. If so, OP, these images will simply be drawn from the stated clients' websites. It's not for us to upload logo files.

I had only one gig for about a year before I increased to... two! I'm working 12 hours a day minimum with just two gigs, and employ a sub-editor fulltime. I've never earned higher than I do now from my paltry two gigs. 🙂 I am sure that it's better to offer one gig and do this better than most others than to offer four gigs and risk underperforming by veering off into an area in which there's less expertise or confidence. It all depends on what the seller's one gig is and why they choose to only have one. One of the key benefits of multiple gigs is increased visibility. If I were short of work, I would consider adding another gig. But there are many sellers who keep their gig number at the lowest point because they're already turning away more work than they can handle. I only have two gigs (okay, I show three but the third is quite niche and I'll rarely give a Custom Offer for that one). To my mind, it would be irresponsible of me to add more gigs and turn away more buyers. The aim is not to keep letting people down. Another problem with adding more gigs is that they can generate too many messages; I'd rather service my clients at the highest level than be pulled in all directions trying to answer too many incoming messages about multiple gigs. With only two gigs, I am still turning away between six and eight of every ten large jobs offered to me, each one being over $1800. I did begin by selling my services at the $5 price point back in late 2019; I'd joined Fiverr in 2018 but as I had a large volume of private clients outside here (from my website), I only turned to Fiverr to begin marketing my gig in late 2019. Strong growth is absolutely achievable with a single gig if you offer an excellent product and deliver to a consistently high standard. It's all about knowing your strengths and identifying a key product for which the market is looking!

I have the same issue. One buyer asked me to edit their book manuscript many months ago and still has not produced a draft script for me to work on. I am having to extend by sixty days at a time! I have no faith they're even working on preparing this script for my attention as they don't update me at each extension. I'd like to cancel too but these days, I am receiving conflicting opinions from Fiverr sources about how to cancel in such a circumstance. I will to say to the buyer that our newest sixty-day extension is the last one I can do, and if they do not provide the script by X date, we need to mutually cancel. Then I will ask Customer Support to adjust my project completion statistics so I'm not penalised. I don't think a buyer can leave an adverse review for a cancelled job unless things have changed.

It has a hefty fee attached, so if you're fee averse, it could be bad. Many people believe it's free. It is not; while it has no 'interest' applied, the fee is heavy. However, I consider it's good. It offers an instant cash top-up for sellers when they may need more funds in their cash flow for whatever reason. It's simple to take and simple to pay back; you don't have to do anything at all, and the repayment pace is good. If you're earning well, you'll soon pay it back. It only takes funds back from earnings. There are not many other places where you can enhance cash flow by $5000 (in my case) within one second by just clicking a button. It does not affect your credit score so is helpful as a short-term loan when, say, you're needing a few extra thousand to make up a house deposit or another large buy, while knowing it won't have any adverse effect on future borrowings as it doesn't go on your consumer credit profile. Most of all, it's good because it is a strong indicator of how Fiverr sees your performance. Those who are under-performing, even temporarily, will not be offered a cash advance. It gets taken away when your performance dips; if it's been taken away, your Fiverr performance has taken a dive and this may be a fast way to find out! I like to see that Cash Advance remains available to me since this is one way to know my buyers are still happy and that no one has submitted a private review thats out of accord with what they've said to me directly or what the public review shows. Of course, we all like to think all of our clients are open and honest with us. Due to sensitivities, one or two may not be. If the Cash Advance feature gets withdrawn from a seller's profile, the chances are it's because a buyer was not delighted with a recent purchase and the Promoted Gigs may be withdrawn too. So, to my mind, even at times when I don't need to use the Cash Advance, I like to know it's still available to me as a measure of my performance.

Hi addytor, It's unfortunate but Fiverr offers no 'extenuating circumstances' options. I think the system pretty much requires you to extend despite the desire to clear the working dashboard. Definitely, there's no leeway for you to cancel more work here because you have cancelled a lot lately and more cancellations will mean a marked loss of Fiverr visibility. It would be even more stressful to return to work after a break, only to find there is no visibility and no more work incoming when you do want to resume. If the cancellation rate went high suddenly, I also wouldn't be surprised if that were to get the gig de-indexed either; Fiverr is currently having a clean-up of underperforming sellers. Any sudden rise in cancellations may mean the site views you this way, which would be a shame. You could 'limit orders in queue' (as well as extending) and/or turn on your 'out of office' but either of these will also cause some adverse effect to your visibility and credibility. If I were in your position, I'd request extensions with profuse apologies and an honest explanation in full, and return to work as soon as possible after a defined break. I truly hope things improve for you--it's certainly a worrying situation to be in. Annie.

Hi, Have you made a withdrawal already in the last 24 hours? We are only allowed one withdrawal per 24-hour period so I wondered if this might be the issue. In the event that you try to withdraw a second time within 24 hours, the message you have mentioned does appear. In due course, once the 24 hours have expired, the withdrawal button appears again.

That used to be the case but apparently isn't now. I submitted a ticket last Thursday 3pm asking for CS to cancel a job the buyer instigated, for a service I do not offer. I got a cursory response on Thursday saying it would be passed to the relevant team. Here we are the next Tuesday, and I have not had any further help. Zero response from my Success Manager and my evaluation comes up on 15th, and I was forced to cancel through the resolution center because the buyer was also trying to cancel and he was getting annoyed, thinking I had not really asked CS for cancellation when I had. I also looked back to a message received from my prior Success Manager a few months back, (along with everyone else receiving the same in my category, I understand) saying we must no longer open tickets asking CS to cancel; we must use the resolution center first and then ask Support to revert our stats. Fine but what if no one even bothers to reply within a decent time to save the performance stats? What if this person buying something I don't offer dings my TRS status? I kind of feel at least someone should have dealt with this; if this is the TRS/Seller Success program 'priority response', then I'd hate to have a 'normal' response!

I do not understand why you: a) responded to someone who was writing 'hi dear' to you. Does that sound like a credible buyer? If anyone writes 'hi dear' to me, I run a mile. Or a thousand. b) accepted an 'employee contract' when you are not an employee. c) sent funds. d) worked so hard on something without having a clue who the 'buyer' was. e) taken your business off Fiverr when being on the platform--and sticking to the rules--is the only way you can access any form of protection. f) Imagined that someone would order eighty logos... I could go on... and on. Had you been drinking? 🙂 The only thing you can do is learn from this experience. If you come to a third-party platform and decide to take your trade out of Fiverr, you should expect to meet many fraudsters quite fast. This is not a bad Fiverr experience. It's a bad experience you brought upon yourself. For example, let's say I fall off a ladder while doing DIY at home and I take myself to the local hospital's Accident & Emergency Department. While I am sitting waiting for an exam and treatment, a man comes up to me who says that if I hobble along to his garden shed, he will treat my leg for me at a bargain price. I go to the man, and he robs me as well as sawing off my leg. Is that 'a bad hospital experience'? Or is it a case of me being a total numpty?

That is great news and I'm so pleased for you. It seems likely that one grumpy buyer left a private review that showed he was less happy than his public review had shown, and that dropped your performance score for 60 days. Now, he's dropped off the system as the 60 days have expired. Hurrah for that! I say 'he'; I mean she too, since we just don't know. Keep up the good work!