destinytech1

Hi Mr. Waruna, I too was also in your shoes few weeks ago. I too tried uploading the document ID and it was rejected twice and my account was restricted. I contact support and after a week, they asked me to reupload the document again. So, if you’re to fix it, this are what you need to do The photo on your account must have to be similar to the one on your ID cardThe picture which you will use have to be very much clear and your ID cardThe phone you will use to snap has to be very clean.Try uploading your national ID cardAnd lastly, make sure that you focus on your phone. Let me know if you have any other issues.