Hello, I'm Mr_Vector, a seller on Fiverr's Graphics Design Category that provides Professional Vector Tracing Services.
For specific order completion, I received a warning two months ago. To give some context, I do more than 800 orders a month and honestly did not know that customer's intention was a bad one that's not allowed on the site. This order in question was a simple illustrator job, and months ago — through the warning, I found out it was a COVID-related document from that customer's country. I did not notice it since we do not usually go through all parts of source files unless it has something to do with the customer's order instructions.
Having completed 20,000+ drawings in the last couple of years & have built a loyal customer base on Fiverr, I received 3x orders per day more than anyone in the vector tracing category. I have no reason to purposely risk it all and break the site's rules for just a few bucks from a random customer. So after the warning was issued and my account was unfrozen two months ago, I acknowledged my unintentional mistake and have been extra careful not to take such jobs ever since.
But suddenly, after two months, just a couple of days ago, my account is restricted for this exact order that I was already warned about and moved on from. The Fiverr support confirmed that this second-time restriction was caused by this exact order.
This seems like a technical glitch because just about six weeks ago, the system denied my gig by an error, and the management gave the gig back, finding it to be another technical glitch. Still, I am losing my loyal customer base every day for an unintended mistake like this.
I do not believe it is fair for my account Mr_Vector to be restricted again for a matter already closed, and I was issued a warning for it. Do you have any ideas why something like this happened? Any kind advice and support are wholeheartedly appreciated, please.