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mr_vector

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Everything posted by mr_vector

  1. Things that the management rolled back have happened to me in the past. Once the system denied my gigs by mistake, then the management took a look and apologized for the glitch rolling it back.
  2. Hey, thanks for replying! I contacted them, and they gave me the following answer. I understand that they are working hard to keep the platform safe for everyone, yet any human can make a mistake when they deal with thousands of artworks per month. I hope they will realize that it was not intentional that I fulfilled that customer's order and give my account back because, with the above-mentioned facts, I can guarantee I did not fulfill that order with a bad intention; I just don't have a reason to, because I am earning a good salary from Fiverr already. and I was receiving orders enough for a few artists. I took the advice seriously, and I was extra careful after the warning. so I feel it is unfair to take an honest and dedicated contributor off the platform even for a day, given the fact that I was able to serve fiverr customers better than other artists in my category, which is the reason why I receive 3x orders a day than the other contributors. Thus my repeat buyers are probably wondering what happened to the gig and the artist that served them for years, so I humbly believe that this matter should receive high priority for both my sake and for the loyal customer base that I was able to build and serve on fiverr over the years. Unfortunately, the support said that it could take up to 90 days.
  3. Hello, I'm Mr_Vector, a seller on Fiverr's Graphics Design Category that provides Professional Vector Tracing Services. For specific order completion, I received a warning two months ago. To give some context, I do more than 800 orders a month and honestly did not know that customer's intention was a bad one that's not allowed on the site. This order in question was a simple illustrator job, and months ago — through the warning, I found out it was a COVID-related document from that customer's country. I did not notice it since we do not usually go through all parts of source files unless it has something to do with the customer's order instructions. Having completed 20,000+ drawings in the last couple of years & have built a loyal customer base on Fiverr, I received 3x orders per day more than anyone in the vector tracing category. I have no reason to purposely risk it all and break the site's rules for just a few bucks from a random customer. So after the warning was issued and my account was unfrozen two months ago, I acknowledged my unintentional mistake and have been extra careful not to take such jobs ever since. But suddenly, after two months, just a couple of days ago, my account is restricted for this exact order that I was already warned about and moved on from. The Fiverr support confirmed that this second-time restriction was caused by this exact order. This seems like a technical glitch because just about six weeks ago, the system denied my gig by an error, and the management gave the gig back, finding it to be another technical glitch. Still, I am losing my loyal customer base every day for an unintended mistake like this. I do not believe it is fair for my account Mr_Vector to be restricted again for a matter already closed, and I was issued a warning for it. Do you have any ideas why something like this happened? Any kind advice and support are wholeheartedly appreciated, please.
  4. Hey everyone, I want to shoutout to Fiverr support we faced a tricky situation with a buyer, who hired us to draw a very complex drawing and we did exactly as he asked. in the end, he started sending us new instructions and start complaining we did not do the job correctly. ( all of you guys know that we have to charge extra to do anything that was not mentioned in the instructions in the first place ) so we asked him extra for extra stuff. but he started asking for a refund. so we contacted support ( he also has contacted support saying we did a bad job which was false ) Then Fiverr support advised me to keep communicating with him and try to come to an agreement. ( I offered him free modifications , but he never accepted, seems like that guy was just making a story up and was trying to get a refund + my artwork both ) he continued to keep sending refund requests and I had to refuse cuz it was not fair, and there was no fair reason to refund a big order for no reason. After a week, Fiverr support canceled the order, Even though they had canceled this order, they concluded that the work sent was done per the order requirements and what was offered in my Gig. Fiverr has got my back, so they have fully compensated my earnings for this order. I just wanted to post my story and say thank you for being fair in this case.
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