I'm still a bit confused by the new rating system, what information out of these metrics will the clients be able to see when the update goes live next month?
Will they able to see the overall score? Will they be able to see these individual metrics (Client satisfaction, Delivery time, Value for money, etc?)
I feel like I'm going to have to be extremely selective as to who I choose to work with, even more than I already am. I have always lived in perpetual fear over my rating but this has just added so many extra dimensions to it.