This part is true in theory. Also true in theory. The problem is that the execution is a different matter. It is very expensive for a company to set up a real live support system. Fiverr has what many companies already have, they use some sort of live chat application from time to time and they have made it available occasionally already. I think they’ve dabbled with the idea of making something like that available to buyers-only or perhaps Pro sellers. The reality is just different. I used to work full-time for a company about the size of Fiverr. We had live chat available from 7AM-6PM in USA Central time. It was for a narrow audience made up of K-12 teachers who were calling in for tech support. I started out doing live chat support though I quickly switched to technical writing because live chat was awful. The company had a team of 25 employees just to handle support and they had to juggle live chat and email. It was very high stress, the pay was low and it was easy to lose your job if you had to miss a live session while you took a break. There was no support at all for our clients outside of those times, so there was still a long wait for people who sent email after hours. For Fiverr to do the same, they would be supporting not just a small audience, but a global one. Many buyers and sellers are not proficient in English. If they only offered live support in the Miami time zone, many buyers and sellers would find that inconvenient. Any way you look at it, a lot of support issues would roll over to email support and those users would feel like they were neglected. Great idea? Yes, for a company with the means and staff to support it. Feasible for Fiverr? Very questionable. as you said it’s not. But for getting a quick support they can reduce the time of emailing back or support time. This will be enough of lot of sellers. Btw thanks for making it more clear.