Today, I received 4 stars from one of my clients. In the comment, the buyer says she is very happy with the results, but she selected everything under the "WHERE YOU CAN IMPROVE" section. After leaving this feedback, she also messaged me in my inbox to thank me and to tell me that the results were very good. And just now when I was writing this comment, she messaged me to get more work done.
I did so well for this buyer in every aspect, the buyer seems happy too but I am not sure why she selected everything under the "WHERE YOU CAN IMPROVE" section. I wish I could ask how I can improve further. Because I want to improve myself.
I appreciate how @Kesha has guided us that "If you disagree with or require further clarification on a review, you may politely inquire without being confrontational. For instance, you could say, "Hi, I noticed your recent review and would appreciate any feedback on how I could improve." In cases where a buyer unintentionally leaves a low rating, tactfully seeking clarification may prompt them to want to correct the review. "
@Kesha I have a question. According to my scenario, if I want further clarification on this review, should I ask my buyer "Hi, I noticed your recent review and would appreciate any feedback on how I could improve."?
I am afraid to do so because Fiverr says "It is against Fiverr’s Community Standards to manipulate, pressure, or ask for the removal or modification of a published review or rating.".
But I really want to improve myself. @Kesha could you please guide me on this?
Thank you very much!
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