If you work with 100 buyer you will get 10% buyer who are not so loyal. We have nothing to do with this untill Fiverr CS take any step. Sorry for your cancellation. Keep patience hope next order will recover everything
Sometimes there are some high volume support issues on fiverr. That’s why fiverr may provide support in delay. But no worries you will get it. Check your mail hope you have got mail after knock the support. Happy Freelancing