stevebatesvo

This is what I meant. I got 2 bask-to-back bad reviews, which dropped it to 4.8. I had no orders for about 5 days, then it dropped again to 4.7. I have figured out a solution though. I raised the price and delivery days of the gig that got the bad reviews - essentially putting the gig "on ice". Then I started using the "Promote Your Gig" feature for my other gigs. It worked on the first day - I spent $2 on promotion and got a $200 job, resulting in a 5-star review. This pushed my rating from 4.7 to 4.8 !!!

Does this also apply to your overall rating (the gold number at the top of your dashboard page)? Most of the time it sits at "5", but I recently got 2 back-to-back bad reviews, and now it is at 4.7. Does this number only count at evaluation time? And the number seems to drop even if I have no orders - what gives? I don't want it to drop to 4.6 the day before the evaluation.

One last item regarding "Customer Support". If you, as a Seller, are a member of the "Seller Plus" program - you are in fact a "customer", as you are paying Fiverr for a Service. Don't be afraid to act as both a "Customer" and a "Seller" in the same email. Just be sure to understand the roles.

On a side note: Unless you understand the LEGAL terminology being used, your requests to Customer Support will go into the trash bin. If you complain to Customer Support about one of Fiverr's "BUYERS" - you will get nowhere !!! If you complain to Customer Support about one of YOUR "CUSTOMERS" - you might actually get somewhere - because there is, in fact, a legal difference !!! By its very name, "Customer Support" is there to support "Customers" - our customers. But we Sellers keep calling them "BUYERS" !!! Headslap -- DUHH !!!

There literally is no "aka". That is merely your non-legal assumption. The correct legal assumption is as I said, the word "buyer" refers to FIVERR'S buyer. As a Fiverr Seller, the word "customer" refers to YOUR customer. Any other questions or complaints should be addressed to legal@fiverr.com

Nope. Just a legal clarification of some confusion that I have recently seen.

https://www.fiverr.com/content/payments-terms-and-conditions?gclid=Cj0KCQjw5f2lBhCkARIsAHeTvlgfVUnpmmP05PU8BzLz1trnpFJxrP19eDqgPPCP3102mr5aaAvXtroaAukTEALw_wcB

Sorry, I missed the extra "r" legal@fiverr.com

All payment is made to Fiverr at the start of the order and held by Fiverr until the order is marked "complete". You do not have to worry that you will not get paid, as long as you provide EXACTLY what you promised in your gig description.

I do not work for Fiverr - I was just trying to explain a very SIMPLE legal difference. If you have any legal complaints - then write to Fiverr's legal department: legal@fiver.com

Then your issue is with legal@fiver.com - go bother them !!!

The easiest way to explain the difference is to picture FIVERR as a Shopping Mall that you are entering for the very first time. You browse through the stores that interest you, and you decide to make a purchase in one store. At that point, you are BOTH a "First-time buyer" at the shopping mall, and "First-time customer" of that individual store. When you go back to the shopping mall again, you can no-longer say that you are a "First-time buyer" at the shopping mall. But you can go into a different store in the shopping mall, and make a first purchase in that different store. This means that you are a "First-time customer" of that individual store. It hurts my head having to explain such a simple concept.

You are mistaken. Though a "First-time buyer" and "First-time customer" can be the same person - it can only happen ONCE. A Fiverr "First-time buyer" can only ever be a "First-time buyer" ONE TIME. But the same Fiverr buyer can be a "First-time customer" of multiple sellers !!! I do hope that this is not putting too much pressure on your brain.

Sure. For those who are "Seller Plus" members, you have the option of limiting who can buy your gig via the "Request To Order" button. Perhaps you have seen it in use? In the "Advanced Settings" for this option, you will see two additional options: "Select which customers will need to request to order." "First-time customers" or "All customers" In short, the word "customers" refers to YOUR customers. The word "buyers" refers to Fiverr's buyers !!!

Having studied law, when you encounter two phases that, to ordinary people, sound the same, there is always a difference. For example, I have seen some confusion over the term "First-time buyer". Sellers are assuming that it means a first-time buyer of your gig. This is false. Fiverr uses two distinct terms: "First-time buyer" and "First-time customer". A "First-time buyer" is someone who has never before made a purchase on Fiverr. A "First-time customer" is someone who has never before made a purchase with you !!! I hope this resolves any confusion.

Nothing is mentioned in this about the over 1,000 fraudulent AV voiceover gigs that have popped up in the last 3 months. I have reported at least 100 gigs, but come on, I can't be expected to do Fiverr's job for them !!!

You need to get this up - way up !!! When I got TRS, I was at "Average selling price: $61". There are many Level Two Sellers on Fiverr who have reached $20K - but they do not qualify for TRS because of this. Keep in mind, the most important word in "Top Rated Seller" is the word "Seller". Additionally, if you become a "Seller Plus" member (for $39 per month), they put you at the front of the list to become a TRS !!!

Commercial Rights and the TOS: "By purchasing a Commercial Rights (Buy-Out) with your order, in addition to the basic rights, the Seller grants you with a license to use the Voice Over for any corporate, promotional and non-broadcast purposes. Corporate, promotional and non-broadcast purposes means any business related use for the creation of, or to promote a for-profit product or service" First of all Commercial Rights apply "any business related use" - not just to promotion, and yes, a monetized YouTube channel does fall under "business related use". How to handle this issue: You have have two options - 1) Ignore it and learn from your mistakes. Or 2) Kindly ask the buyer for more information about the project, including where it will be published, is there a website that it will be published on? Frame it in a way that you are just seeking more information in order to help you deliver the best voice over for their specific kind of audience. Say, "the more info I have, the better the voiceover will sound". Do NOT sound like you are accusing them. Lastly, for the future, in your Requirements section, add a mandatory multiple choice question, asking what the voiceover is for. List 9 of the most common types of scripts that require Commercial Rights, and in the 10th slot, list: "This voice over is for PERSONAL use only, and is not intended for any business-related purpose". Then, add another mandatory multiple choice question, "Will you be requiring Commercial Rights? - Yes or No?". The point is, make them give you the answers before the purchase is made. That way, if they attempt to deceive you, then you have the evidence you need to politely ask that they "update their order" to include Commercial Rights, and if they refuse, then you can ask Customer Support to intervein on your behalf.

At the bottom of my voice over gig description, I list the things that I am not willing to do, such as “medical voice overs”, or “character acting”. With Fiverr 3.0, am I actually advertising to customers who want these things? Am I defeating the purpose by placing them in my gig description?

I THINK I MAY HAVE FOUND THE SOLUTION !!! Granted, I haven’t yet tested it — but it came from watching this video about maximum loudness on Spotify. (“How Loud Should You Master Your Music?”)In it, he explains that the site itself sets a maximum loudness limit of -1 or -2 db,and anything louder than that is “crunched down”, making it sound like crap. If you are like me, for advertising purposes on the internet, I tend to punch my audio up to -0.1db, to get the loudest possible effect - in case someone is using a laptop or tablet with crappy built-in speakers. Well, it turns out, that may be harming your audio upon upload to a site with a built-in limiter of -1 or -2 db. Again, I haven’t yet tested this theory, but it is possible that this is the cause of the horrible compressed sound. Something to consider !!! Let me know if you tested this theory in the comments.